10/10 Excellent
marzena
Travelled with family
29 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and helpful, I can not get over it. We had a hotel in Philadelphia Hilton garden in, we went to Halloween nights at eastern penitentiary and after that we went to hotel to relax, we had to park in a garages as the hotel doesn’t have parking, we went to the hotel and got completely ignored, the female Clerxk at the desk was talking to her coworker not to us, we were exhousted and were planing to visit phila and new hope, I asked her is anything wrong? Yes we don’t have room for you- excuse me what?!! It was overbooked you have no room, the only hotel which has rooms is days in. Ok great, we got our family and left. We still had to pay for parking. Because the parking attended who was on FaceTime with a naked women, told us that we stayed 16 min, and it’s over the allowed time of 10min. We decided to stay closed to Princeton and new hope and it brought us to that hotel. First when I walked in and found out there is no room with 2 queen I made reservation for, I thought I will cry, but that the receptionist made adjustment and accommodated all of us. We had a great night sleep and nice breakfast!!!! Thank you guys for understanding!!!!!!
marzena
Stayed 1 night in Oct 2024