2/10 Terrible
Verified traveller
8 Sept 2024
Disliked: Cleanliness
Rent at your own risk!
While the unit appeared clean and « lovely » on the surface, we discovered some issues that I would say have the potential to be biohazards. We checked in on Tuesday 9/3 and check out Saturday 9/7.
1. Day one 9/6 - We discovered a coffee pot that had been put away uncleaned a very long time ago. Smell and gnats flying. I sent a complaint to the Vacasa team and they made a service ticket that day. Nothing had been cleaned or fixed before we left. We moved the coffee pot outside where it remained upon leaving.
2. We also discovered a mushroom growing out of our barhroom floor with brown « dust » staining the floor. I can only assume these are spores. I notified Vacasa and they said they would open a ticket and address immediately but nothing happened. I have a major concern with the healthiness or un healthiness of the unit. What are we not seeing? Fungus mold etc. Immune compromised individuals should not stay at this unit!
3. The last major issue is the smoke alarm in our unit is not on the ceiling and marked as deactivated - downstairs bedroom. Major concern!! Again, we notified Vacasa and they said they opened a ticket but it was never addressed.
There is an entire list of small fixable issue that weren’t addressed before leaving but these are the major three.
Due to Vacasa’s lack of addressing these issues, I filed a complaint with the Provincetown Health Department. Customer service was non existent!!!!!
I have plenty of pics to share as well!
Verified traveller
Stayed 4 nights in Sep 2024