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Barceló Puerto Vallarta - All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Playa Mismaloya

Photo gallery for Barceló Puerto Vallarta - All Inclusive

Deluxe Suite | Balcony view
Sundeck
Free minibar, in-room safe, desk, laptop workspace
Deluxe Suite (Premium Level) | Balcony view
Tennis court

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Gym
The current price is AU$476
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
Km 11.5 Zona Hotelera Sur, Puerto Vallarta, 48300
  • Playa Mismaloya
    ‪3 min walk‬
  • Vallarta Zoo
    ‪11 min walk‬
  • Playa Gemelas
    ‪2 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪49 min drive‬

Room options

View all photos for Grand Master Suite Sea Front View Premium Level

Grand Master Suite Sea Front View Premium Level

Grand Master Suite Sea Front View Premium Level

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
  • 208 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Ceiling fan
Blackout curtains
  • 61 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room (Premium Level)

Family Room (Premium Level)

Family Room (Premium Level)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Ceiling fan
  • 68 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Master Suite Sea Front View Premium Level

Master Suite Sea Front View Premium Level

Master Suite Sea Front View Premium Level

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Ceiling fan
  • 136 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Ceiling fan
Blackout curtains
  • 61 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite (Premium Level)

Deluxe Suite (Premium Level)

Deluxe Suite (Premium Level)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Ceiling fan
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (1287)
The price is AU$884
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Barceló Puerto Vallarta - All Inclusive. Within a 5-minute stroll you'll find Playa Mismaloya and Vallarta Zoo within a 15-minute walk. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at U-Spa can include massages, body scrubs and facials along with aromatherapy and Ayurvedic treatments. The buffet restaurant, La Fuente, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 6910 square feet (642 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class South Zone property include Bay of Banderas and Los Arcos.

What's nearby

  • Playa Mismaloya - 3 min walk
  • Vallarta Zoo - 11 min walk
  • Los Arcos - 2 min drive
  • Playa Gemelas - 2 min drive
  • Garza Blanca Beach - 9 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 49 min drive

Restaurants

  • ‪Playa Mismaloya - ‬3 min walk
  • ‪Blanca Blue Restaurant & Lounge - ‬4 min drive
  • ‪BocaDos STK - ‬5 min drive
  • ‪Noi - ‬5 min drive
  • ‪Hiroshi - ‬5 min drive

About this property

Barceló Puerto Vallarta - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playa Mismaloya
Barceló Puerto Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Barceló Puerto Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this property measures 6910 square feet (642 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Barceló Puerto Vallarta - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 316 guestrooms or units
  • 9 levels
  • 2 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 6910 sq ft of conference space
  • 642 sq. m of conference space
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Barceló Puerto Vallarta - All Inclusive offers 316 accommodations with free minibar items and a safe. Rooms open to balconies. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Capri
  • Don Quijote
  • La Fuente
  • Los Arcos

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Parasailing
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,910 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Puerto Vallarta - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 75 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Barcelo All Inclusive Puerto Vallarta
Barcelo Puerto Vallarta
Barcelo Puerto Vallarta All Inclusive
Puerto Vallarta Barcelo
Puerto Vallarta Barcelo All Inclusive
Barcelo De Mismaloya
Barcelo La Jolla De Mismaloya Puerto Vallarta
Barcelo La Jolla Mismaloya
Barcelo Mismaloya Puerto Vallarta
Barceló Puerto Vallarta All Inclusive
Barceló Puerto Vallarta
Barceló Puerto Vallarta All Inclusive All-inclusive property
Barceló Puerto Vallarta Inclu
Barceló Puerto Vallarta - All Inclusive Puerto Vallarta
Barceló Puerto Vallarta - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Puerto Vallarta - All Inclusive?

Barceló Puerto Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Puerto Vallarta - All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Barceló Puerto Vallarta - All Inclusive on 30 Mar 2025 start from AU$475.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Puerto Vallarta - All Inclusive?

Yep, Barceló Puerto Vallarta - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Barceló Puerto Vallarta - All Inclusive?

Yep, Barceló Puerto Vallarta - All Inclusive is a short 3-minute walk from Playa Mismaloya. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Barceló Puerto Vallarta - All Inclusive?

Yep, U-Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Barceló Puerto Vallarta - All Inclusive have a pool?

Yep, and guests love it! Barceló Puerto Vallarta - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Barceló Puerto Vallarta - All Inclusive?

Barceló Puerto Vallarta - All Inclusive features 4 outdoor pools, a full-service spa and 5 restaurants.

What makes Barceló Puerto Vallarta - All Inclusive a romantic place to stay?

Couples spa treatments and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Barceló Puerto Vallarta - All Inclusive.

Is Barceló Puerto Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Puerto Vallarta - All Inclusive is a hit with families.

Is there a free airport shuttle available at Barceló Puerto Vallarta - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Puerto Vallarta - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Barceló Puerto Vallarta - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Puerto Vallarta - All Inclusive?

No, pets and service animals are not allowed.

Barceló Puerto Vallarta - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1199 out of 2542 reviews
Rating 8 - Good. 696 out of 2542 reviews
Rating 6 - Okay. 348 out of 2542 reviews
Rating 4 - Poor. 153 out of 2542 reviews
Rating 2 - Terrible. 146 out of 2542 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SUNEEL Kumar, Calgary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has great facilities and staff provide great review. However, I wish they include more vegetarian food options.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Don't recommend it.
The good: Nice location, beautiful lobby and great pools, kids friendly, attentive and very nice staff. Bad: property needs a renovation, stuff breaks in the rooms - screens, AC, toilets clog, tvs do not work. Buffet was very good, other restaurants at the property were bad. Nightly strong stench of sewage. One tower lost power for 2 days.
Stayed 7 nights in Nov 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Barcelona it is all quiet and calm, the area I liked because it is all green and very clean.
Stayed 3 nights in Nov 2024

4/10 Poor

Adriana

Stayed 7 nights in Nov 2024

2/10 Terrible

Arman

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Barcelo property is one of the nicest properties ever, but their service was horrible.
Stayed 5 nights in Nov 2024

10/10 Excellent

Zulema, Ontario

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the staff in the buffet area no smile and look disappointed or they had a bad day but everything was amazing
Stayed 3 nights in Nov 2024

6/10 Okay

Adriana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Esta muy descuidado, con hongos en lo baños, de las 3 habitaciones que reserve, en todas tenian los muebles desgastados y colchones terriblemente sucios y viejos

10/10 Excellent

Ananthsen, Airdrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service staff is a bit rude and average. Need to improve.
Stayed 5 nights in Nov 2024

10/10 Excellent

Maria De Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Oct 2024

6/10 Okay

LINDA GAYLE

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Nice Mariacchi on Friday night. Too many noisy children out of control!! Annoying party at night below our room ! Excellent Italian restaurant but got food poisoning at a dinner in Don Quixote restaurant. Not as good as it used to be. We’ve been there 5 times
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeremy L

Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 4 nights in Nov 2024

10/10 Excellent

Julio, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Got to see whales while we were eating breakfast.
Stayed 5 nights in Nov 2024

4/10 Poor

wendy

Disliked: Cleanliness
Food poor, fire alarms going off during the nights, music to loud,
Stayed 7 nights in Nov 2024

6/10 Okay

Adriana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Muchas felicidades al staff, ellos no tienen la culpa de este hotel que se cae a pedazos, hongo en los baños, comida mediocre por decir menos. Recibimos un servicio excelente. Estuvimos por 7 noches y al 2do dia ya no pudimos comer mas esta comida procesada. Ojalá cuiden ese aspecto tan importante.
Stayed 5 nights in Nov 2024

10/10 Excellent

Maxim-Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was really nice and from the Dinning room views of the ocean, very close to the water. Staff very friendly. I like the adult only pool option.
Stayed 5 nights in Nov 2024

10/10 Excellent

ELIZABETH, Atlanta

Stayed 4 nights in Nov 2024

2/10 Terrible

Lizbeth, Round Rock

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The Negatives • Food Quality: Meals were often cold or undercooked, with limited breakfast options and overcrowding. • Dress Code: A pants-and-closed-toe-shoes policy was inconsistently enforced. We had to buy pants in town, only to see other guests dining in shorts. • AC Issues: Despite complaints, the air conditioning remained inadequate, leaving our room hot. • Beach Vendors: Vendors frequently crossed into guest-only areas, disrupting our relaxation by the pool and beach. • Reservations: Dinner reservations required early morning lines, and popular restaurants were rarely available. • Service: Staff were inattentive, complaints were dismissed, and check-in and check-out were chaotic. The Positives • Beautiful Views and Spacious Rooms: The scenery and accommodations were great. • Activities Staff: Alonzo and Maria were friendly and made activities fun. • Food Variety: There was a wide selection, even if the quality was inconsistent. Final Thoughts While the resort has potential, the poor service, inconsistent policies, and operational issues made our stay frustrating. We wouldn’t return unless improvements are made.
Stayed 7 nights in Nov 2024

6/10 Okay

kelly

Liked: Cleanliness, staff & service, room comfort
Didn't hate it, but didn't love it
It started off fine enough. Check in was good and we enjoyed the buffet for dinner. The first full day was nice, the pool was nice and service was really good. There was, however; a very musty smell to the room. We ate at one of the specialty restaurants and the steak was in a very salty gravy. Italian night at the buffet could have been better too. I don't think there was tomato sauce on the spaghetti, it seemed to be grease from the meat. We lost power for 14 hours one on the 2nd full day. There was an uprising in the lobby. Many people had children and sitting in pitch darkness with no air conditioning wasn't optimal. I guess I just expected to be wowed and I wasn't. I probably will not return and that's too bad, because the location is in a wonderful spot right on the ocean. I even saw a whale from the snack restaurant on our 1st full day. There's an abundance of tomatoes, so I believe roasting some tomatoes and creating a sauce would be easy to do. I do want to say that the workers were very nice and were all working very hard. The hotel/resort could use some updates in the room. We did have mildew and mold in our bathroom and our maid contacted maintenance to spray bleach and kill it.
Stayed 5 nights in Nov 2024

10/10 Excellent

Lorena M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to spend a family vacation
Stayed 6 nights in Nov 2024

6/10 Okay

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The beach was nice, the food was good not great. Staff is awesome. Elevators were breaking down constantly, doors in room did not shut all the way.
Stayed 6 nights in Nov 2024

4/10 Poor

Arturo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not a Good Experience for Latino Tourists
I am writing to express my extreme dissatisfaction with my recent stay at your hotel. The experience was marred by discriminatory treatment, inconsistent enforcement of rules, and a general lack of respect. Upon arrival, I was subjected to unnecessary scrutiny and suspicion. While taking a walk to the beach, I was escorted back to the reception desk by security, despite other individuals making the same journey without issue. This incident, along with subsequent experiences, led me to believe that my ethnicity played a role in the way I was treated. Throughout my stay, I was repeatedly reprimanded for minor infractions, such as misplacing my key or wearing the wrong outfit to dinner. These rules were not applied consistently, as I witnessed staff making exceptions for other guests who appeared to be of a different ethnicity. The discriminatory treatment extended to my family as well. My son was denied entry to the dining area due to his shorts appearing wet, while other children were not subjected to the same scrutiny. My wife was told I would not be allowed to join our party at dinner, even though she was on time and I was outside taking an important call due to a death in the family. While I understand the need for rules and regulations, the way they were enforced was unfair, inconsistent, and discriminatory. I felt targeted and unwelcome throughout my stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, property was the right size to enjoy activities and not have long lines for restaurants, lounge chairs, entertainment.
Stayed 7 nights in Nov 2024