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Barceló Puerto Vallarta - All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Los Arcos

Photo gallery for Barceló Puerto Vallarta - All Inclusive

Exterior
Free minibar, in-room safe, desk, laptop workspace
Grand Master Suite Sea Front View Premium Level | Balcony view
Lobby
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Spa
  • 24/7 front desk
The current price is AU$381
includes taxes & fees
11 May - 12 May

Explore the area

Map
Km 11.5 Zona Hotelera Sur, Puerto Vallarta, 48300
  • Playa Mismaloya
    ‪3 min walk‬
  • Los Arcos
    ‪2 min drive‬
  • Playa Gemelas
    ‪2 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪49 min drive‬

Room options

View all photos for Grand Master Suite Sea Front View Premium Level

Grand Master Suite Sea Front View Premium Level

Grand Master Suite Sea Front View Premium Level

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
  • 208 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Ceiling fan
Blackout curtains
  • 61 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Room (Premium Level)

Family Room (Premium Level)

Family Room (Premium Level)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
2 bedrooms
  • 68 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Master Suite Sea Front View Premium Level

Master Suite Sea Front View Premium Level

Master Suite Sea Front View Premium Level

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Separate bedroom
  • 136 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Separate bedroom
Blackout curtains
  • 61 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite (Premium Level)

Deluxe Suite (Premium Level)

Deluxe Suite (Premium Level)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
HDTV
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Barceló Puerto Vallarta - All Inclusive. Within a 5-minute stroll you'll find Playa Mismaloya and Vallarta Zoo within a 15-minute walk. Highlights at this beachfront property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at U-Spa can include massages, body scrubs and facials along with aromatherapy and Ayurvedic treatments. The buffet restaurant, La Fuente, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 6910 square feet (642 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class South Zone property include Bay of Banderas and Los Arcos.

What's nearby

  • Playa Mismaloya - 3 min walk - 0.3 km
  • Vallarta Zoo - 11 min walk - 1.0 km
  • Los Arcos - 2 min drive - 1.7 km
  • Playa Gemelas - 2 min drive - 1.8 km
  • Garza Blanca Beach - 9 min drive - 4.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 49 min drive

Restaurants

  • ‪Playa Mismaloya - ‬3 min walk
  • ‪Blanca Blue Restaurant & Lounge - ‬4 min drive
  • ‪BocaDos STK - ‬5 min drive
  • ‪Noi - ‬5 min drive
  • ‪Hiroshi - ‬5 min drive

About this property

Barceló Puerto Vallarta - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Los Arcos
Barceló Puerto Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Barceló Puerto Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this property measures 6910 square feet (642 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Barceló Puerto Vallarta - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 316 guestrooms or units
  • 9 levels
  • 2 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 6910 sq ft of conference space
  • 642 sq. m of conference space
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Barceló Puerto Vallarta - All Inclusive offers 316 accommodations with free minibar items and a safe. Rooms open to balconies. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

U-Spa has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Capri
  • Don Quijote
  • La Fuente
  • Los Arcos

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Parasailing
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,910 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Puerto Vallarta - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 75 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Barcelo All Inclusive Puerto Vallarta
Barcelo Puerto Vallarta
Barcelo Puerto Vallarta All Inclusive
Puerto Vallarta Barcelo
Puerto Vallarta Barcelo All Inclusive
Barcelo De Mismaloya
Barcelo La Jolla De Mismaloya Puerto Vallarta
Barcelo La Jolla Mismaloya
Barcelo Mismaloya Puerto Vallarta
Barceló Puerto Vallarta All Inclusive
Barceló Puerto Vallarta
Barceló Puerto Vallarta All Inclusive All-inclusive property
Barceló Puerto Vallarta Inclu
Barceló Puerto Vallarta - All Inclusive Puerto Vallarta
Barceló Puerto Vallarta - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Barceló Puerto Vallarta - All Inclusive?

Barceló Puerto Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Barceló Puerto Vallarta - All Inclusive?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Barceló Puerto Vallarta - All Inclusive on 11 May 2025 start from AU$381.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Barceló Puerto Vallarta - All Inclusive?

Yep, Barceló Puerto Vallarta - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Barceló Puerto Vallarta - All Inclusive?

Yep, Barceló Puerto Vallarta - All Inclusive is a short 3-minute walk from Playa Mismaloya. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Barceló Puerto Vallarta - All Inclusive?

Yep, U-Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Barceló Puerto Vallarta - All Inclusive have a pool?

Yep, and guests love it! Barceló Puerto Vallarta - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Barceló Puerto Vallarta - All Inclusive?

Barceló Puerto Vallarta - All Inclusive features 4 outdoor pools, a full-service spa and 5 restaurants.

What makes Barceló Puerto Vallarta - All Inclusive a romantic place to stay?

Couples spa treatments and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Barceló Puerto Vallarta - All Inclusive.

Is Barceló Puerto Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Barceló Puerto Vallarta - All Inclusive is a hit with families.

Is there a free airport shuttle available at Barceló Puerto Vallarta - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Barceló Puerto Vallarta - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Barceló Puerto Vallarta - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Barceló Puerto Vallarta - All Inclusive?

No, pets and service animals are not allowed.

Barceló Puerto Vallarta - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1261 out of 2624 reviews
Rating 8 - Good. 713 out of 2624 reviews
Rating 6 - Okay. 358 out of 2624 reviews
Rating 4 - Poor. 153 out of 2624 reviews
Rating 2 - Terrible. 139 out of 2624 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Chance

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Some of the activity staff was amazing. Food and waiters were not the most impressive. Building was clean and well cared for. The set up for booking restaurants was not very well put together. Unless you are premium you have to book your dinner reservations every single day. And if you get there and don’t wait in line at the opening time you won’t be able to get the reservation. Also the buffet food I would give a 2 out of 5. It was pretty disappointing.
Stayed 6 nights in Jan 2025

4/10 Poor

Lindsay

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Afsan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not go out to see the property outside. Everything was good but the room didn’t smell good. The first day impression was not good with the manager.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jose Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a lovely stay . We loved our time with you guys and plan on coming back soon.
Stayed 4 nights in Jan 2025

8/10 Good

FELICITY SHIN YI

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nice suite, very spacious and with modern and convenient bath rooms. We got one shower and one bath tub. Very clean pools and beach with white sands, with close walking access. But no drink service at the beach and no luxury sun beds. Not a lot of options of dining. Steakhouse is the best, and then the Spanish restaurant. The sushi and Italian restaurants are a pass. This is the first resort (we’ve been in 5 here) that the staff doesn’t greet you.
Stayed 4 nights in Jan 2025

10/10 Excellent

Juan Fernando

Liked: Cleanliness, property conditions & facilities
We had a great time, and the food was very good!!
Stayed 3 nights in Jan 2025

10/10 Excellent

abdul nasser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. From crassanda at the front desk to Moises the server by the pool. Mayra and David did a great job at the cantina bar. Oscar was a delight at la fuente. There was a lack of places to get coffee. Premium lounge was very confusing. I was told by ceaser at the lounge I could not take any food or drink or but yet he encouraged us to take drinks and food or the next day.
Stayed 6 nights in Jan 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay overall but not many great authentic mexican food options in the resort but easy to walk to some good street food
Stayed 7 nights in Jan 2025

10/10 Excellent

Ross Daniel Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a nice quiet resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Santiago

Stayed 5 nights in Jan 2025

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful with well planned pools and waterfalls as well as foliage that is gorgeous. The property is well kept, updated and clean. The rooms were very spacious and well appointed. The minibar in the room was refreshed daily but would have appreciated it being refreshed with the items utilized consistently. Cleaning service was great. Our room was on the second floor which has a larger balcony than other floors. The activities were well thought out and fun during the day by the pools. At night the staff entertained with a rotation of live music shows and cantina music. The bartenders poured healthy drinks. For evening meals you have a choice of the buffet or three meals/week at an upscale restaurant (Japanese, Spanish, Italian and American Steakhouse). The buffet has a variety of mostly baked and grilled choices appealing to most. The upscale restaurants are small and did not rate as highly as some I've been to at other all inclusive resorts. The service at the upscale venues was good but not great. One important thing to consider about Barceló is that it is in Mismaloya. This is perhaps 30 minutes from Puerto Vallarta. It is in a cove that is picturesque and surrounded by jungle. The bay has a very nice but small beach. So if you love to swim and walk on the beach it is not as nice as the hotel zone. There are jungle hikes and a 1.6 km walk to a zoo that are worth doing nearby. There is also a pickleball court that we used daily.
Stayed 7 nights in Jan 2025

8/10 Good

Lewis A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean, good food
Stayed 3 nights in Jan 2025

4/10 Poor

Alfred J

Disliked: Amenities, property conditions & facilities
Stayed 14 nights in Jan 2025

2/10 Terrible

Navpaul

Stayed 8 nights in Jan 2025

2/10 Terrible

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would really like to give this hotel a five star rating but the check-in process and dinner reservations were a nightmare. We arrived after 5 pm. The concierge desk closes at 5 pm. Dinner reservations are only available from the concierge desk. So we couldn't make a dinner reservation! In an all-inclusive resort where dinner is included!! I had to troll from restaurant to restaurant to see which had tables available. THEY ALL DID! That didn't stop me being hassled at every step by a Maitre D' about how I wasn't following procedure. And we were premium guests in a premium room at a premium ($500 plus rate per night). It is the 21st century, Barcelo Puerto Vallarta! It's OK that the concierge goes home at 5pm, but then, let the front desk handle the dinner reservations. Your computer system can handle it. Don't make your guests paying for an executive corner suite haggle with the restaurant staff about getting a table in a half-empty restaurant! Bonus points to the hotel if they don't insist that gentlemen not wear t-shirts to a restaurant that doesn't have linen on the table. No linen on your table equals no requirement for linen (or cotton) long sleeve shirts on your patrons' backs. That said, the location and facilities at this old-school, all-inclusive hotel are first rate. I really want to give it a five star rating but the management really need to join the 21st century, in tech and attitude.
Stayed 1 night in Jan 2025

10/10 Excellent

Donald Garner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounded by the jungle and mountains,you are in the only big resort on the Bay. The Zoo is in walking distance, and many tours are available from the front desk. We had excellent meals at the different restaurants. Swimming and snorkelling in the bay is a blast, and Los Arcos is very close. Oh, and the Taco lady makes 'em fresh and fast.
Stayed 6 nights in Jan 2025

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Tv didnt work...picture flickered constantly Was only complaint! Otherwise was a perfect vacation!!
Stayed 7 nights in Jan 2025

8/10 Good

leila harumi batista

Liked: Cleanliness, staff & service, property conditions & facilities
All was good during our stay Only complaint is drinks availability
Stayed 7 nights in Jan 2025

6/10 Okay

Ward

Travelled with partner, Travelled with group
Liked: Staff & service
We have stayed at other Barcelo properties that were of overall higher quality. But this is a smaller property and has some redeeming qualities. One thing we observed was there was only one small cantina to go and have a drink and place to visit. This needs to be larger or another option. Staff are pleasant and food is ok. Rooms are large in comparison to other resorts. It really depends on what you are looking for. If it’s a high end resort this may not be the one but if you like a smaller resort that does not have all the amenities, then this resort may suit you. We came across lots of people who absolutely love the resort. In the rooms, some consideration should be given for cleaning textured surfaces efficiently as that was one are we noticed was not as cleanly as the rest of the room and resort.
Stayed 7 nights in Jan 2025

6/10 Okay

Antonia

Travelled with family and small children
Disliked: Staff & service
Staff was not friendly. Food was warm not hot.
Stayed 6 nights in Jan 2025

6/10 Okay

Margarita

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

GERMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Vitali, Rocky View County

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently visited this location, and while it has a nice atmosphere and pleasant surroundings, there are several areas that need improvement. The service was notably slow, which took away from the experience. Additionally, there isn’t much in the way of entertainment for adults—more activities or events would definitely enhance the overall vibe. Unfortunately, a few of my friends experienced food poisoning during our visit, which was extremely concerning and certainly affected our enjoyment. This is something that needs urgent attention, as food safety should always be a top priority in any establishment. Overall, it’s a relaxing spot for a quiet time, but if you’re seeking faster service, better entertainment options, and a more reliable dining experience, this place might not meet your expectations.
Stayed 7 nights in Jan 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort

Upgrade scam.

The place is nice. However after you pay a big price to stay all inclusive. When you arrive they tell you no premium drinks. You have to buy the upgrade. Very poor way of doing business. We will not return.
Stayed 2 nights in Jan 2025

2/10 Terrible

Dmitry

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff and service is very poor. We both got food poisoning within the week we stayed there. Not recommend.
Stayed 7 nights in Jan 2025