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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with 2 outdoor pools

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Jr Suite Hacienda King
Junior Suite Hacienda Swim Out
Property entrance
4 bars/lounges, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • All-inclusive
  • Bar
  • Pool
  • 24/7 front desk
  • Room service
The current price is AU$617
includes taxes & fees
21 Mar - 22 Mar

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ‪10 min walk‬
  • La Isla
    ‪11 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Espresso maker
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (1290)
The price is AU$868
for 1 room
includes taxes & fees
20 Mar - 21 Mar
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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at The Hacienda at Krystal Grand Puerto Vallarta. Within steps you'll find Bay of Banderas and Cruise Ship Terminal within a 15-minute stroll. Highlights at this beachfront hotel include 7 restaurants, 2 outdoor swimming pools and 4 bars/lounges. .A day of pampering can include massages, body scrubs and hydrotherapy. The restaurant, Talvera, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach and enjoy the on-site 24-hour gym. Meeting rooms and a business centre are among the business amenities offered. Other amenities include 2 coffee shops/cafes and Wi-Fi in public areas. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Hotel Zone hotel include Malecon and Los Muertos Pier.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • International Convention Center - 4 min drive - 4.2 km
  • Malecon - 5 min drive - 4.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business centre and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 21 Mar 2025 start from AU$616.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Hacienda at Krystal Grand Puerto Vallarta?

Yep, The Hacienda at Krystal Grand Puerto Vallarta has valet parking for MXN 55 per night.

Are there any beaches close to The Hacienda at Krystal Grand Puerto Vallarta?

Yep, The Hacienda at Krystal Grand Puerto Vallarta is a short 2-minute walk from Hotel Zone Beach.

Is there a spa on site at The Hacienda at Krystal Grand Puerto Vallarta?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yep, and guests love it! The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta features 2 outdoor pools, 7 restaurants and 4 bars. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes The Hacienda at Krystal Grand Puerto Vallarta a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Hacienda at Krystal Grand Puerto Vallarta.

Is The Hacienda at Krystal Grand Puerto Vallarta family-friendly?

No, The Hacienda at Krystal Grand Puerto Vallarta is an adults-only property.

Is there a free airport shuttle available at The Hacienda at Krystal Grand Puerto Vallarta?

No, The Hacienda at Krystal Grand Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at The Hacienda at Krystal Grand Puerto Vallarta?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?

No, pets are not allowed.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 863 reviews
Rating 8 - Good. 238 out of 863 reviews
Rating 6 - Okay. 141 out of 863 reviews
Rating 4 - Poor. 84 out of 863 reviews
Rating 2 - Terrible. 65 out of 863 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeannette Morton

Liked: Cleanliness, staff & service, property conditions & facilities
We had a suite with a swim out area, and outdoor sitting area with lounge chairs, which we very much enjoyed. The Hacienda is adult only, which we very much enjoyed. The staff were very friendly and helpful.
Stayed 9 nights in Nov 2024

6/10 Okay

Richard

Liked: Cleanliness
I doubt that I would stay again or recommend anyone to stay here in the future. Just a bad experience this time.
Stayed 10 nights in Nov 2024

10/10 Excellent

Panita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly staffs.foods can be improved
Stayed 3 nights in Nov 2024

8/10 Good

Barbara Jean

Liked: Property conditions & facilities
Check in was poor, long delay
Stayed 10 nights in Nov 2024

4/10 Poor

Erik

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dated and they dont offer much.
Stayed 2 nights in Nov 2024

4/10 Poor

Patrick

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived we thought this was going to be amazing by their initial interactions. Room was disgusting. AC didn’t work. The concierge tried to force into a presentation and when we didn’t show she wasn’t willing to help anymore. Things were promised and didn’t happen. I had better food in my college dorm room.
Stayed 4 nights in Nov 2024

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a very nice stay at Hacienda. Cleanliness 3.5/5, service by staff is 4.5/5, food was 3.5/5 unless you make a reservation to their restaurants. Hacienda for adults only was fantastic, the property was much cleaner than the main Krystal Grand. It was quiet at night and security does a fantastic job of telling other guests to be respectful of others sleeping. The staff were extremely kind and helpful. I would definitely go back.
Stayed 7 nights in Nov 2024

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, relaxing week that went by way too quickly. Our Junior Suite with pool was spacious, quiet and close to the adult pool, breakfast buffet and lunch buffet. Poolside service was attentive and also easy to go directly to swim up bar. A la carte restaurants ranged from underwhelming to great in the same (Steakhouse) restaurant. Some people knocked the food however my wife and I, overall found enough variety to be happy with the menu. We ate at the larger buffet nearer to the beach a couple of times. A couple of standouts for service. Elizabeth at the Conceirge was great at helping with activities, a la carte restaurants and knowledge of the facilities. The other is Emma who served us in both breakfast and lunch buffets. Emma was attentive, friendly and clearly loves what she does. Also went above and beyond by getting me bags of ice, so I could ice my knees poolside and helped us with our Spanish! Both these ladies were hard to say goodbye to and a reason to return. We will keep this property on our list to recommend and to rebook with.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ivette

Stayed 6 nights in Jul 2024

10/10 Excellent

Normen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice property with consistent service and great food and drink options. I really enjoyed the flexibility of enjoying the Hacienda and Krystal Grand pool and beach areas - a very different experience at both.
Stayed 4 nights in Oct 2024

6/10 Okay

Curtis, Sherwood park

Travelled with family
More food options and easier to book restaurants.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rob James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Krystal Grand resort exceeded all of my expectations when I booked it and I am definitely interested in staying again in the future.The food options are great, the rooms are clean and you can get house keeping services daily plus they restock the mini fridge daily with plenty of water and soda and some beer. The staff are very friendly and helpful. The only real issue I had was that there is no laundry room to use and the resort charges very high fees to wash your clothes for you. Make sure to bring enough clothing for your trip or wash them somewhere else!
Stayed 6 nights in Oct 2024

6/10 Okay

Michele

Liked: Cleanliness
Stayed 4 nights in Oct 2024

8/10 Good

Shannon Lee

Travelled with family
Liked: Staff & service
Staff were great , can tell they are passionate about their jobs, food in buffet was not great , felt like dinner they just repurposed food. Mashed potatoes for lunch, then dinner mashed potatoes with spinach , next day same big cheese added in 😆. No Guacomole available anywhere at resort. Gym needs some TLC, many machines not working or broken
Stayed 8 nights in Oct 2024

2/10 Terrible

Gurpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

4/10 Poor

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Rami

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We had a mixed review for our stay. We were in the adults section, the pool was nice and clean. We did not know that the adults section is separate from the main hotel and hence no ocean view/breeze... To add to that there was construction going on blocking most of the ocean view on the main hotel section. We also had to switch 3 rooms because the first 2 had issues with the AC chiller and were very hot and humid. Most of the staff members were nice and helpful to their best abilities. We got a "I have too much work" response from one receptionist when we were asking about the room switch but we were also able to do a late checkout from a different receptionist which we really appreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacob P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and comfortable. The food is not very good.
Stayed 4 nights in Sep 2024

6/10 Okay

Gilbert

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Stayed for a 3 day trip in Swim Up room , loved the room and cost, little noisy on last night . Food was edible but we preferred food out of the resort. Staff was very helpful and friendly.
Stayed 3 nights in Oct 2024

8/10 Good

Maria

Liked: Cleanliness
Muy buen servicio
Stayed 3 nights in Sep 2024

8/10 Good

Stacy Christina Lopez, Newton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing and so was the pool and gardens. Loved the coffee shop.
Stayed 5 nights in Sep 2024

10/10 Excellent

Marlene, Santa Fe springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024