See all properties
Save

Neptuno

Central resort connected to a shopping centre in Roquetas de Mar with a nearby private beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptuno

Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
Exterior
Bar (on property)
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
Urbanización Playa Serena,Paseo Central, Roquetas de Mar, AN, 04740
  • Playa Serena
    5 min walk
  • Roquetas de Mar Beach
    7 min walk
  • Playa Serena Golf Course
    9 min walk
  • Almeria (LEI)
    38 min drive

Room options

View all photos for Double Room, Balcony (3 adults + 1 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Double Room, Balcony (3 adults + 1 children)

Highlights

Balcony
Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Single Bed OR 1 King Bed

View all photos for Apartment, 1 Bedroom, Balcony (2 adults + 2 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 1 Bedroom, Balcony (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, Balcony (4 adults + 1 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (4 adults + 1 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Balcony (2 adults + 2 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Double Room, Balcony (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Single Bed OR 1 King Bed

View all photos for Apartment, 1 Bedroom, Balcony

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 1 Bedroom, Balcony

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Balcony (1 adult + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Double Room, Balcony (1 adult + 1 child)

Highlights

Balcony
Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed OR 1 King Bed

View all photos for Apartment, 2 Bedrooms, Balcony (2 adults + 3 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (2 adults + 3 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Double Room, Balcony (adults)

Minibar, in-room safe, blackout curtains, cots/infant beds

Double Room, Balcony (adults)

Highlights

Balcony
Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, Balcony (2 adults + 4 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (2 adults + 4 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (4 adults + 2 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (4 adults + 2 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony (1 adult + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 1 Bedroom, Balcony (1 adult + 1 child)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, Balcony (2 adults + 2 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (3 adults + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (3 adults + 1 child)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (5 adults + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (5 adults + 1 child)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (2 adults + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony (2 adults + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 1 Bedroom, Balcony (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Balcony (2 adults + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Double Room, Balcony (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 Single Bed OR 1 King Bed

View all photos for Apartment, 2 Bedrooms, Balcony (3 adults + 2 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (3 adults + 2 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Balcony (adults)

Minibar, in-room safe, blackout curtains, cots/infant beds

Double Room, Balcony (adults)

Highlights

Balcony
Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 1 Bedroom, Balcony (3 adults + 1 child)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 1 Bedroom, Balcony (3 adults + 1 child)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, Balcony (3 adults + 3 children)

Minibar, in-room safe, blackout curtains, cots/infant beds

Apartment, 2 Bedrooms, Balcony (3 adults + 3 children)

Highlights

Balcony
Air conditioning
Heating
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 60 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

Similar properties

Property grounds
Playacapricho
Pool
All-inclusive
Pet-friendly
Kids pool
4.2 out of 5, Very good, (77)
The price is AU$217
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Playacapricho

About the area

Roquetas de Mar

Neptuno puts you in the heart of Roquetas de Mar, connected to a shopping centre and within just a 10-minute stroll of Playa Serena and Roquetas de Mar Beach. Highlights at this resort include a nearby private beach, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, body wraps and mani/pedis. The buffet restaurant, Buffet Restaurant, is open for breakfast, lunch and dinner. At the resort's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, gym, kids' swimming pool and waterslide. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 8 AM and 10:30 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this Roquetas de Mar resort include Playa Serena Golf Course and Castor Park.
View more Resorts in Roquetas de MarOpens in a new window

What's nearby

  • Playa Serena - 5 min walk - 0.5 km
  • Roquetas de Mar Beach - 7 min walk - 0.7 km
  • Playa Serena Golf Course - 9 min walk - 0.8 km
  • 360 Sports Complex - 16 min walk - 1.3 km
  • Castor Park - 16 min walk - 1.4 km

Getting around

  • Gador Station - 31 min drive
  • Almeria (LEI) - 38 min drive

Restaurants

  • ‪Restaurante Pizzeria Roma - ‬15 min walk
  • ‪Heladeria Alacant - ‬17 min walk
  • ‪Lilly's Bar - ‬9 min walk
  • ‪Chiringuito el Ancla - ‬10 min walk
  • ‪Di Modena - ‬16 min walk

About this property

Neptuno

Central resort connected to a shopping centre in Roquetas de Mar with a nearby private beach
A private beach is featured. Neptuno offers its guests a kids' pool, an indoor pool, a waterslide, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A fitness centre, a terrace, and multilingual staff are also featured at Neptuno. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Roquetas de Mar resort.

  • 233 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue
Neptuno offers 233 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LCD televisions come with satellite channels. Housekeeping is provided on a daily basis.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 5 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 7.50 for adults and EUR 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buffet Restaurant

Family friendly

  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 5.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7.5 for adults and from EUR 6 for children
  • Self-parking fee: EUR 5 per day
  • In-room safe fee: EUR 2.5 per day
  • Crib (infant bed) fee: EUR 5.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Neptuno Hotel Roquetas de Mar
Neptuno Roquetas de Mar
Hotel Neptuno Roquetas de Mar
Hotel Neptuno
Hotel Neptuno
Neptuno Resort
Neptuno Roquetas de Mar
Neptuno Resort Roquetas de Mar

Frequently asked questions

Is parking available at Neptuno?

Yep, Neptuno has a self car park for EUR 5 per day. Onsite parking is limited.

Are there any beaches close to Neptuno?

Yep, Neptuno is a short 5-minute walk from Playa Serena.

Does Neptuno have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Neptuno have a waterslide?

Yep, this property has a waterslide!

What makes Neptuno a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Neptuno.

Is Neptuno family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as cots/infant beds in the guestrooms, it's no surprise that Neptuno is a hit with families.

Does Neptuno serve breakfast?

You bet, buffet breakfast is offered daily from 8 AM to 10:30 AM.

Is there a free airport shuttle available at Neptuno?

No, Neptuno does not offer an airport shuttle service.

Is there a bar or restaurant at Neptuno?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Neptuno?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Neptuno?

No, only service animals are allowed.

Is there a golf course on site at Neptuno?

There is a golf course next to Neptuno.

Neptuno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 94 reviews" "
Rating 8 - Good. 48 out of 94 reviews" "
Rating 6 - Okay. 17 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 1 out of 94 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

FOGGY, San Fulgencio, Alicante

Travelled with partner
Liked: Staff & service
Apartment accommodation was very good, overall emphasis was towards the Spanish pensioners who were with "Imerso" packages. Buffet meals were very much geared to that market, limited choice and in the main very basic. Otherwise, good location for time of year and good accommodation.
Stayed 5 nights in Dec 2019

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont waste your money, book somewhere else
Rooms are a good size but small when they have 2 kingsized beds in it. Furnishings old and outdated and in need of replacing as all damaged. As winter, even though it was hot you could not put air conditioning on and no fans available. Reception suggested we open the patio door. Cats fighting all night so no sleep. Really pleased to leave this hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location with good facilities
Located just 2 minute walk from restaurants and bars, 5 minutes fromthe beach. Food is only warm, that is the only down side, great choice though.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
We had a very large room ...with 2 very comfortable double beds....and great balcony
Stayed 11 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 1 bed apartment which was more than spacious enough for our needs. We were surprised that it even had a corkscrew. We stayed on a half board basis and were pleased that there was cava for breakfast. The food may not have been of the best quality, but there was plenty of choice. The drinks were expensive, so we didn't bother. The hotel in November is frequented by a large number of Spanish oaps.
Stayed 5 nights in Nov 2019

6/10 Okay

Maxine

Travelled with family
Liked: Room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean, efficient and friendly staff. Hotel room was cleaned daily
Stayed 7 nights in Oct 2019

8/10 Good

Kath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious family hotel
Good quality spacious room! Lovely swimming pool. Bed and breakfast only so can’t comment on evening meal! Choice of continental breakfast excellent but all the hot food was cold and no fried eggs! Omelette chef would make omelette but not fried egg??? Location good and close to bars and restaurants.
Stayed 1 night in Sep 2019

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Adequate hotel. Food terrible
Stayed 1 night in Sep 2019

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be returning
Really helpful staff. Great swimming pool and comfortable apartment. Only downside was no kettle or toaster in the kitchen
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean rooms!
We didn't eat at the hotel but the room was clean and the hotel was in a good location.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, lovely spacious rooms but a different place at the weekends when it was very busy.
Stayed 11 nights in May 2019

6/10 Okay

shaun

Liked: Staff & service
Disliked: Property conditions & facilities
A little tired
The hotel is getting very tired and in need of modernisation
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Complex
Great service and friendly customer service and restaurant teams. Great food and complex
Stayed 5 nights in Mar 2019

8/10 Good

FoggyMick, Alicante, es

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, premises are needing refurb in many areas. Staff very good, buffet food acceptable, but varying quality. Overall provided a good Christmas break.
Stayed 4 nights in Dec 2018

8/10 Good

Maxine, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Check in very slow. The man that checked us in answered 2 very long phone calls whilst dealing with us with no apology offered. Entertainment was awful - nothing in english and nothing for kids. The hotel was full of Spanish OAPs - nothing against them but i think this should be made clear when booking so that people don't expect there to be entertainment for younger people and kids. Everything else about the hotel was good. Pools are great but outdoor pool is 120cm at it's shallowest so unsuitable for young kids.
Stayed 7 nights in Oct 2018

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Avoid this hotel. We stayed during February, so granted it was out of season, but I honestly believe that in season this hotel will still not be up to scratch. We had 4 nights booked half board and left on the morning of our third day because we could not stand it any longer even though we had paid in full up front. The hotel was clean but there was a great deal of building work going on inside the hotel which we had not been made aware of when booking. The swimming pool was drained and all the tiles were being dug out when we arrived, with a drill which was making a lot of noise, so out of use. In the reception area one of the main doors was out of use and was being worked on, there was only one bar and one restaurant open in the hotel. The food was horrible, cold slop, inedible. When I complained about the pool being out of use I was told I could use the indoor pool. The indoor pool was under a greenhouse style building which was condensating due to the heat so badly that water was dripping from the ceiling so the area was a death trap with the tiles around the pool being like ice they were so wet. It was certainly not safe for our young children to use. We checked in to our room and found our balcony overlooked a major building site where diggers were working from 8.30am until 8.30pm daily, it was relentless. Staff on reception had no interest in my complaint or why we were leaving a full day early. No refund offered.
Stayed 4 nights in Feb 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to sty cheap, especially if you are solo.
Stayed 2 nights in Oct 2017

8/10 Good

Kevin, England

Liked: Cleanliness, staff & service
Mixed bag
The in room air conditioning did not work and we had to leave the balcony door open all night. The hotel was clean and was great value. Breakfast was ok but hot food was very limited. Bathroom was tired and could do with a spruce up. Staff were very friendly and helpful. Good value for the price paid.

6/10 Okay

Paul

Convenient but food sucks!!!
The room is comfortable and the price is right....however the wifi did not work in the room. The breakfast is bland and poor quality...not worth it.

8/10 Good

Malcolm, Turre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomend
Would highly recomend this hotel,ideal for short break Great location and perfect for relaxing stay.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January 2016 trip.
I would stay again in the hotel neptuno. Breakfast was varied.

8/10 Good

Mick, Ormskirk

Liked: Cleanliness, room comfort
ok hotel, great value for money
no issues, ticked all the boxes. Happy with room and pool etc etc

6/10 Okay

FAT, LONDON

Liked: Property conditions & facilities, room comfort
It was close to the beach walking distance fine.
SOME OF RECEPTION STAFF ( MEN )WERE REALLY WELCOM AND HELPFULL. THE MAIN MALE CHEF WAS VERY KIND AND EVERY TIME WE WERE LOOKIND FOR SOMETHINGS HE SHOWED THEM TO US WITH A SMILE. THE BUFFET WAS NICE BUT THE WAITERS ( TRESS) ONLY 2 WERE KIND AND HELPFULL BUT THE REST WERE NOT SMILING TO US AND WERE NOT APPROACHING US TO CLEAR OUR TABLE . I FOUND IT STRANGE BECAUSE THEY WERE DOING FOR THE OTHER CUSTOMER. THE ROOM CLEANINESS I GAVE 3 BECAUSE WHEN WE ARRIVED WE FOUND SOME STUFFS IN SOME DRAWERS WHICH MEAN THE LAST CUSTOMER LEFT THEM AND THEY DIDNT BROTHER TO CHECK IT.