Save

4R Gran Regina

4.0 star property
Upscale hotel near PortAventura World

Choose dates to view prices

Photo gallery for 4R Gran Regina

Indoor pool, outdoor pool
Front of property - evening/night
In-room safe, desk, free WiFi, bed sheets
Outdoor dining
Lobby
Reviews
7.8

Good

Popular amenities

  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Air conditioning
    Air conditioningAir conditioning
  • Housekeeping
    HousekeepingHousekeeping
  • Room service
    Room serviceRoom service
  • Parking available
    Parking availableParking available

Explore the area

Map
C/ Joan Fuster, 3, Salou, 43840
  • Popular LocationFerrari Land19 min walk
  • Popular LocationPortAventura World10 min drive
  • Popular LocationCala Font Beach10 min drive
  • AirportReus (REU)12 min drive

Room options

View all photos for Suite, Balcony (3 Adults)

In-room safe, desk, free WiFi, bed sheets

Suite, Balcony (3 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, Balcony (2 Adults + 2 Children)

In-room safe, desk, free WiFi, bed sheets

Suite, Balcony (2 Adults + 2 Children)

Highlights

Balcony
Air conditioning
Fridge
TV
Hairdryer
Private bathroom
Cable/satellite channels
In-room safe
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony (2 Adults)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony (2 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Balcony (3 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony (3 adults and 1 child)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony (3 Adults)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony (3 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony (2 adults + 2 children)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony (2 adults + 2 children)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony (2 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony (2 adults and 1 child)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Quadruple Room, Balcony (2 Adults + 2 Children)

In-room safe, desk, free WiFi, bed sheets

Standard Quadruple Room, Balcony (2 Adults + 2 Children)

Highlights

Balcony
Air conditioning
Fridge
TV
Hairdryer
Private bathroom
Cable/satellite channels
In-room safe
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, Balcony (3 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Suite, Balcony (3 adults and 1 child)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, Balcony (4 Adults)

In-room safe, desk, free WiFi, bed sheets

Suite, Balcony (4 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony (4 Adults)

In-room safe, desk, free WiFi, bed sheets

Junior Suite, Balcony (4 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, Balcony (2 Adults)

In-room safe, desk, free WiFi, bed sheets

Suite, Balcony (2 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room, Balcony (2 Adults)

In-room safe, desk, free WiFi, bed sheets

Standard Double Room, Balcony (2 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Hairdryer
Private bathroom
Cable/satellite channels
In-room safe
  • 14.9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, Balcony (2 adults and 1 child)

In-room safe, desk, free WiFi, bed sheets

Suite, Balcony (2 adults and 1 child)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Triple Room, Balcony (3 Adults)

In-room safe, desk, free WiFi, bed sheets

Standard Triple Room, Balcony (3 Adults)

Highlights

Balcony
Air conditioning
Fridge
TV
Hairdryer
Private bathroom
Cable/satellite channels
In-room safe
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Triple Room, Balcony (2 Adults + 1 child)

In-room safe, desk, free WiFi, bed sheets

Standard Triple Room, Balcony (2 Adults + 1 child)

Highlights

Balcony
Air conditioning
Fridge
TV
Hairdryer
Private bathroom
Cable/satellite channels
In-room safe
  • 15 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

Similar properties

Exterior
4R Salou Park Resort II
Pool
Hot tub
All-inclusive
Spa
3.5 out of 5, Good, (98)
The price is AU$171
for 1 night
includes taxes & fees
14 July - 15 July
4R Salou Park Resort II

About the area

Salou

A family-friendly stay in Salou awaits you at 4R Gran Regina. Within just a 10-minute stroll, you'll find Municipal Theatre Auditorium and Tourist Office of Salou. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, sauna and kids' swimming pool as well as access to mini golf. Added amenities include free Wi-Fi in public areas, a snack bar/deli and spa services. There's also the convenience of self parking. .Within a 30-minute walk of this 4-property class Salou hotel, attractions include PortAventura World and Ferrari Land.

What's nearby

  • Illuminated Fountain - 14 min walk
  • Ferrari Land - 19 min walk
  • Lumine Mediterránea Beach Club & Golf Community - 9 min drive
  • PortAventura World - 10 min drive
  • Cala Font Beach - 10 min drive

Getting around

  • Salou Port Aventura Station - 15 min walk
  • Reus (REU) - 13 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Heladería la Ibense - ‬10 min walk
  • ‪Roadhouse - ‬9 min walk
  • ‪Arena Restaurant - ‬12 min walk
  • ‪El Toro Steakhouse & Pizza - ‬10 min walk

About this property

4R Gran Regina

Upscale hotel near PortAventura World
Some rates at 4R Gran Regina are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

4R Gran Regina offers its guests a kids' pool, an indoor pool, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. Spa services, a terrace, and a complimentary children's club are also featured at the family-friendly 4R Gran Regina. Parking is available for a fee.

This 4-star Salou hotel is smoke free.

  • 1 building
  • 294 guestrooms or units
  • 6 levels
  • Built in 2000
  • Deli
  • Kid's club (free)
  • Business facilities
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
4R Gran Regina offers 294 accommodations with a safe and a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Catalan, English, French, German, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Building
  • Built in 2000
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 31 October and 1 April.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 6.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Late check-out is available for a fee (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Crib (infant bed) fee: EUR 6.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, Eurocard, debit cards and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Gran Regina Hotel
Hotel Gran Regina
Hotel Regina Gran
Regina Gran
Regina Gran Hotel
Regina Gran Hotel Salou
Regina Gran Salou
Salou Regina Gran Hotel
4R Regina Gran Hotel Salou
4R Regina Gran Salou
4R Regina Gran
4R Gran Regina Hotel
4R Gran Regina Salou
4R Gran Regina Hotel Salou

Frequently asked questions

What is the cancellation policy at 4R Gran Regina?

4R Gran Regina offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at 4R Gran Regina?

As of 30 June 2024, prices found for a 1-night stay for 2 adults at 4R Gran Regina on 7 July 2024 start from AU$192.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at 4R Gran Regina?

Yep, 4R Gran Regina has a self car park for EUR 15 per day.

Are there any beaches close to 4R Gran Regina?

Yep, 4R Gran Regina is a short 14-minute walk from Llevant Beach.

Is there a spa on site at 4R Gran Regina?

There's no onsite spa, but this property does offer services like massages.

Does 4R Gran Regina have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at 4R Gran Regina?

4R Gran Regina features an outdoor pool, an indoor pool and a sauna.

What makes 4R Gran Regina a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at 4R Gran Regina.

Is 4R Gran Regina family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that 4R Gran Regina is a hit with families.

Is there a free airport shuttle available at 4R Gran Regina?

No, 4R Gran Regina does not offer an airport shuttle service.

Is there a bar or restaurant at 4R Gran Regina?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at 4R Gran Regina?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at 4R Gran Regina?

No, only service animals are allowed.

4R Gran Regina Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 58 out of 181 reviews" "
Rating 8 - Good. 74 out of 181 reviews" "
Rating 6 - Okay. 28 out of 181 reviews" "
Rating 4 - Poor. 11 out of 181 reviews" "
Rating 2 - Terrible. 10 out of 181 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

COLIN

Disliked: Property conditions & facilities
Very Disappointed.
I was very disappointed that there were no disabled parking spaces at the front of the hotel and that I was asked to pay for underground parking as soon as I registered at the reception. Many other hotels offer free parking for disabled guests and these are often located very close to the reception.
Stayed 1 night in Oct 2023

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Average
The room was as per pictures on the website, basic and dated but clean, the cleaners called every day and were very friendly. Air conditioning worked well in the room and the room was small but comfortable. Front desk staff not so approachable, breakfast included, very average, pool area was always overcrowded and uncomfortable. No towels provided for pool. Location was ok, 15 min walk to beach, 20 minute walk to water park.
Stayed 11 nights in Aug 2023

8/10 Good

Aideen

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was nice & good options and no shortages. Property was nice. Pool was too cold to go in when we were there. No tennis and mini golf was not cleaned up or ready to use. Too windy for outdoor ping pong. We booked mainly for the activities but there were very little. The spa however was clean, warm and great to use. Could be free to guests. Cap purchase and wearing was tolerable. Massages too expensive at hotel also. Room cleaning can occasionally come quite early! No air con at the time we went and fridge useful but tempermental. No on site shop. Still on of the best as we looked at most before choosing this one.
Stayed 8 nights in Apr 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Staff where very friendly and helpful. Hotel wasn't too busy, enjoyed a quite relaxing stay.
Stayed 6 nights in Oct 2021

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly
Staff were very friendly, room was clean and the beds were comfortable. Good sized outdoor pool . Gym well equipped The food however was lukewarm even though we were there at the opening time. Very disappointed as we have stopped there before in 2019 and food was exceptional.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.The bed was comfortable. The meals we had there was excellent and varied. Lovely hotel.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and PortAventura. Lovely food. Clean rooms
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

NickP, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool! Great food and friendly staff. Good location to city center, shopping and beaches.
Stayed 2 nights in Jul 2019

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday
Lovely staff made us feel very welcome
Stayed 5 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Emmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and location
Great location, quiet enough to sleep at night but close enough to all amenities including the theme park which was a 10 min walk
Stayed 4 nights in Jun 2019

6/10 Okay

kathleen and jeppe

Liked: Cleanliness
Nice indoor pool
Stayed 1 night in May 2019

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding.
Nice location value for money..
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here from 8th - 15th April. Hotel very clean with new towels and room cleaned every day. Pleased with the hotel food options, great selection of hot and cold fresh food. The main issue was the noise. We were one of only a few families staying at the hotel, with mainly groups of children on school trips throughout our stay. The noise at night was ridiculous with children shouting from their balconies, running up and down the corridors and playing music. We had to ask the people next door to stop shouting at 1am. Had to unplug the hotel room after receiving prank calls at 3am. It felt more like a youth hostel than a family hotel, certainly not what we were looking for. Spoke to a lady on reception about how hot the room was and we were told the air conditioning would be turned on in June, very rude and not helpful at all. Obviously we couldn’t have the balcony door open due to the noise... Feeling very disappointed as we had an amazing time in Salou. Will be back again next year but will certainly not be staying here! Unless you are 15 and on a school trip, stay somewhere else!
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room, over looking pool. Only stayed for 2 night but it was great. No complaints.
Stayed 1 night in Jun 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation and food
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

James, Buxton, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel very close to everything
Our stay at 4R was good, the hotel was clean, modern and provided good facilities. The hotel was also highly efficient upon arrival and we were able to check in and go to our room 2 hours before the sheduelled check in time. Breakfast was good although the beans were always cold and member of the staff at breakfast was quite rude however this did not affect our stay. Information about the wifi around the hotel was lacking and therefore we were never connected throughout our stay.
Clean and modern room
Great views from the room

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Our Stay

4/10 Poor

Young couple, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff. Don't stay here!
Regina gran is too far away from the centre of Salou and the beach and I don't recommend it for couples. There are mainly families staying here in August with screaming, unsupervised children in the pool and restaurant. The Pool area is too small for all of the guests as are the toilets, which are disgusting. (Only two ladies toilets) Staff are really rude, on day three of our holiday we were turned away from the restaurant and told we were breakfast only. I disputed this with reception and tried to show them that we had booked half board, we were told to return the next morning and therefore couldnt eat there that evening! The next day we asked again and the lady on the desk said it was a mistake on the computer- no apology. There were many more examples of rude staff that we experienced too. It was the worst customer service I have ever witnessed. Choose somewhere else.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel and pool!
Had a fab time, rooms clean and tidy. The pool was lovely. Not too far from the beach and bars and restaurants but far enough not to be disturbed by it. Breakfast got a bit repetitive but was sufficient. Only thing which was bad was that my daughter had her birthday whilst we stayed and for some reason the cleaner took her birthday cards away when they were stood up by her bed. Asked at reception and went back 4 times to see if they'd check with house keeping but they didn't check until a few days later and I got a shrug of the shoulders and sorry. Put anything sentimental in the safe along with your valuables.