4/10 Poor
Maria
Travelled with family
26 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Overpriced, Basic Comfort, NOT a 4-star hotel!
This is the first time I see a hotel bed whose bed sheet does not cover the mattress cover (see picture). We reserved a room for 2 and were given a room with three beds, one of which was foldable bed. None of the beds had the quality you would expect at a 4-star hotel. We had one hand towel and one bath towel per person, period. Only hand soap and shower gel: no shampoo, no tooth paste... One of the staff members at the reception desk said she "had to work" but not with customers which left the other one alone with all the customers checking in (there was a line that could have been avoided). They requested proof of payment for the room even if the room had been pre-paid on Hotels.com. We had to email them our payment receipt! None of them spoke Catalan (the official language of the area). Our room was next to the elevators, the arcade room (which had the doors open all night) and the all-you-can-eat buffet where more than 200 teenagers between the ages of 14 and 18 were left unsupervised until later than midnight (they starting knocking on room doors just for fun), so we had to use earplugs to sleep. This hotel has MINIMUM comfort and is absolutely NOT a 4-star hotel. Thank goodness we only stayed one night, and that hotels.com gave me a discount. NEVER COMING BACK. I DO NOT RECOMMEND AT ALL
Maria
Stayed 1 night in Mar 2024
