2/10 Terrible
Jason
Travelled with family
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really do not like giving bad reviews but this trip absolutely warrants it. From the initial check in, the front desk was snooty and pompous. She stands on the left side of the front desk as you are looking at it. Valet was absolutely amazing and up to Westin standards. The hotel was dirty, with dog pee inn the elevator constantly and not cleaned up, to the house keeoers not cleaning anything in your room and just straightening the bed. It was absolutely disgusting. The in hotel restaurant was very poor service and the food was 2 star at best.
We ended up ordering pizza however the front desk would not let the delivery driver up to the room and made us come down to pick it up. The front desk did not care about the inconvenience and would rather just stand there talking to each other with an empty lobby.
Absolutely not a “Westin” experience and we would discourage anyone from staying here.
Garbage service, bad food and no one really cares. Dirty facilities the entire trip. Shame
Jason
Stayed 7 nights in Dec 2024