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Condado Vanderbilt Hotel

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Condado Vanderbilt Hotel

On the beach, white sand, beach cabanas, sun-loungers
Front of property - evening/night
Suite, 1 Bedroom, Ocean View (Biltmore) | View from room
Couples treatment room(s), steam room, Turkish bath/hammam
On the beach, white sand, beach cabanas, sun-loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
The current price is AU$892
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
1055 Ashford Avenue, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪7 min walk‬
  • Condado Beach
    ‪8 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Ocean View, Tower

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, Ocean View, Tower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed with Sofa bed, Oceanfront (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View, Tower

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View, Tower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Heritage)

Room, 2 Queen Beds (Heritage)

Room, 2 Queen Beds (Heritage)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Bedroom, Terrace, Oceanfront

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Bedroom, Terrace, Oceanfront

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, City View (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront (Vanderbilt)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 3 Bedrooms, Oceanfront (Vanderbilt)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 271 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Room, 1 King Bed (Heritage)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed (Heritage)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Terrace, Oceanfront (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Bedrooms, Terrace, Oceanfront (Commodore)

Highlights

Terrace
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 118 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Vanderbilt)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms, Oceanfront (Vanderbilt)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 241 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Bedrooms, City View (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Bedrooms, City View (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 118 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View, Tower

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Ocean View, Tower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Oceanfront (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Multiple Beds, Oceanfront (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 118 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed (Heritage)

Room, 1 Queen Bed (Heritage)

Room, 1 Queen Bed (Heritage)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Ocean View (Biltmore)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Ocean View (Biltmore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, Oceanfront

Premium bedding, pillow-top beds, minibar, in-room safe

Penthouse, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 152 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 1 Single Bed

About the area

San Juan

A luxury stay in the heart of San Juan awaits you at Condado Vanderbilt Hotel. Within just a 10-minute stroll, you'll find popular attractions like Condado Beach and Casino del Mar at La Concha Resort. Highlights at this beachfront hotel include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, 1919 Restaurant, serves Mediterranean cuisine and is open for dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and Turkish bath/hammam. Meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Cooked-to-order breakfast is available daily between 6 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 30-minute walk of this 5-property class Condado hotel include Pan American Pier and Sheraton Casino.

What's nearby

  • Casino del Mar at La Concha Resort - 7 min walk - 0.6 km
  • Condado Beach - 8 min walk - 0.7 km
  • Distrito T-Mobile - 4 min drive - 2.5 km
  • Pan American Pier - 4 min drive - 2.5 km
  • Puerto Rico Convention Center - 4 min drive - 2.8 km

Getting around

  • Domenech Station - 6 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 21 min drive

Restaurants

  • ‪Stk - ‬2 min walk
  • ‪Serafina Restaurant - ‬3 min walk
  • ‪Tacos & Tequila - ‬3 min walk
  • ‪Semilla Kitchen and Bar - ‬3 min walk
  • ‪La Vergüenza Condado - ‬4 min walk

About this property

Condado Vanderbilt Hotel

Luxury hotel on the beach, with 4 outdoor pools
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Condado Vanderbilt Hotel, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness centre and a hot tub. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star San Juan hotel.

  • 316 guestrooms or units
  • 12 levels
  • 3 buildings
  • 3 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 1919
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Condado Vanderbilt Hotel offers 316 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 11 AM for a fee: USD 35 to 50 for adults and USD 25 to 35 for children
  • 3 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • 1919 Restaurant
  • Ola Ocean Front Bistro
  • Patron Tacos & Tequila

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 per cent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 35 to 50 for adults and USD 25 to 35 for children
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Condado Vanderbilt Hotel San Juan
Condado Vanderbilt Hotel
Condado Vanderbilt San Juan
Condado Vanderbilt
Condado Vanderbilt Hotel Hotel
Condado Vanderbilt Hotel San Juan
Condado Vanderbilt Hotel Hotel San Juan

Frequently asked questions

What is the cancellation policy at Condado Vanderbilt Hotel?

Condado Vanderbilt Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Condado Vanderbilt Hotel?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Condado Vanderbilt Hotel on 20 Apr 2025 start from AU$743.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Condado Vanderbilt Hotel?

Yep, Condado Vanderbilt Hotel has valet parking with in/out privileges for USD 30 per day.

Are there any beaches close to Condado Vanderbilt Hotel?

Yep, Condado Vanderbilt Hotel is a short 8-minute walk from Condado Beach. Fun beach activities include scuba diving, body boarding and parasailing. You can also find boat tours.

Is there a spa on site at Condado Vanderbilt Hotel?

Yep, there is an onsite spa at Condado Vanderbilt Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Condado Vanderbilt Hotel have a pool?

Condado Vanderbilt Hotel has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Condado Vanderbilt Hotel?

Condado Vanderbilt Hotel features 4 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Condado Vanderbilt Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Condado Vanderbilt Hotel.

Is Condado Vanderbilt Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Condado Vanderbilt Hotel is a hit with families.

Does Condado Vanderbilt Hotel serve breakfast?

Yep, cooked-to-order brekkie is served daily from 6 AM to 11 AM.

Is there a free airport shuttle available at Condado Vanderbilt Hotel?

No, Condado Vanderbilt Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Condado Vanderbilt Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Condado Vanderbilt Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Condado Vanderbilt Hotel?

Dogs are welcome at Condado Vanderbilt Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

Condado Vanderbilt Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1121 out of 1503 reviews
Rating 8 - Good. 203 out of 1503 reviews
Rating 6 - Okay. 98 out of 1503 reviews
Rating 4 - Poor. 45 out of 1503 reviews
Rating 2 - Terrible. 36 out of 1503 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Stayed 5 nights in Jan 2025

10/10 Excellent

Anna Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star experience
Stayed 6 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Most helpful and courteous safe. Amazing infinity pool. Easily received upgrade request upon arrival. Champagne greeting! Convenient location! Loved it!
Stayed 4 nights in Jan 2025

10/10 Excellent

Joerg, Ashburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in.
Stayed 1 night in Jan 2025

10/10 Excellent

jacinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Pavel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay in San Juan was absolutely wonderful. From the moment I checked in, I felt like I was in a place where guests are truly cared for. The staff was incredibly friendly, attentive, and always ready to help—every team member, from reception to management, went above and beyond to make my stay comfortable. The hotel's location is perfect—right in the heart of everything, with easy access to major attractions, amazing restaurants, and beautiful beaches. The view from the room was breathtaking, especially if you choose one with an ocean view. The rooms are spacious, spotless, and equipped with everything you need to feel at home. The service was outstanding—every request was handled quickly and professionally. On top of that, the atmosphere of the hotel was so cozy that I truly felt relaxed and enjoyed my vacation to the fullest. If you're looking for a hotel in San Juan with the perfect combination of convenient location, top-notch service, and stunning views, I wholeheartedly recommend this one. They truly know how to make your stay unforgettable!
Stayed 7 nights in Jan 2025

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous, clean, safe hotel, right on the water, with truly impeccable service. We stayed in an ocean view suite with a comfortable queen bed, a huge bathroom with a tub and shower, a small kitchen with a mini fridge, sink, and microwave. Very convenient and comfortable. We ordered room service two nights and it was delivered promptly and, although a bit expensive, was delicious. Please note: There are no dishes or silverware in the kitchenette, but guest services is happy to bring up what you need.
Stayed 3 nights in Jan 2025

8/10 Good

Katy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is gorgeous and very comfortable. Stayed in the Commodore ocean front suite. Everything in the room was lovely. The 2 patios and ocean views are stunning. Sleeper sofa was very comfortable! Housekeeping was always very slow. Our room on arrival was supposed to be ready at 4, but was not ready until 5:15. Hotel comped us dinner for the inconvenience. Daily housekeeping only came on our first day for a full clean. Every other day we had to call multiple times to get someone to come clean our room. Even then, we only received light cleans and not full cleans or replacement of glasses, etc. That was frustrating. Service at all restaurants at the resort is slow. Be prepared to wait for your food. Nearby restaurants operated at a much more normal pace. Strongly recommend checking out neighborhood restaurants instead! Hotel food was very overpriced for what it was.
Stayed 5 nights in Jan 2025

6/10 Okay

donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The price of the food at the hotel is absolutely ridiculous!!! Way too expensive for this type of property.
Stayed 5 nights in Dec 2024

6/10 Okay

Luca

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed a week at the Condado Vanderbilt Hotel in San Juan. The hotel / rooms are clean upon arrival and the staff is super friendly. The facilities (pool/gym) were excellent. However, we felt that the hotel and its restaurants are a bit overpriced (e.g. $20 for a glass of Rosé at the pool [excl. tax and tip]). In addition, rooms services did not clean our room meticulously (e.g. dust on bedside tabel, dirty mirrors).

6/10 Okay

Sadhish Kumar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was really disappointed with my stay here. Had picked this option because it had a high star rating by former guests. My experience was raw worse. We had an 8 night stay here and 4 of those days housekeeping neglected to make up our rooms. Had to call each evening so it could be done. Complained to front office and got a $150 credit but still not what I expected from a highly rated hotel. Also the beach access was very disappointing. Directly behind the hotel was a small beach with rocks and big waves. Had to walk a little further to a much larger beach but the Vanderbilt guests were confined to a very small area with limited view of beach whereas neighboring hotel had the majority of prime beach space.
Stayed 8 nights in Dec 2024

10/10 Excellent

Krystin

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel and service . Good location .beautiful decor
Stayed 4 nights in Dec 2024

4/10 Poor

Marlon, Chicago

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I will never book with Condado Vanderbilt again. I arranged a 20th wedding anniversary trip and virtually every part of it was bungled by the hotel. The concierge team was virtually useless with the exception of Fransisco - who was great. We had such high hopes going into the trip. They sent me a brochure with different tour options. But it turns out some of those tours weren’t actually available anymore - and they even booked me on the wrong type of tour. I was promised responses and follow ups to try to resolve their mistake l, but they never came. So I kept having to call and email them to try to get answers. The lack of communication was a huge red flag. But, this booking was during the holidays and we couldn’t find a feasible alternative hotel, so we kept this reservation. During our stay, we had a broken phone and coffee maker that were never fixed, it took multiple calls to housekeeping for basics. If you’re planning a vacation and want to actually relax - steer clear of this place.
Stayed 4 nights in Dec 2024

6/10 Okay

Lauren

Stayed 5 nights in Dec 2024

10/10 Excellent

Zhao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and services!
Stayed 6 nights in Dec 2024

10/10 Excellent

Kenshana

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
This is my second time staying here this time came with my son and it was the same experience staff was very nice and helpful hotel is very clean also.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the Condado area. Close to restaurants, on the beach, shopping, and Old San Juan.
Stayed 4 nights in Nov 2024

10/10 Excellent

Claris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Teyana

Stayed 1 night in Dec 2024

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James

Stayed 5 nights in Dec 2024

8/10 Good

Susannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best hotel in San Juan
Stayed 3 nights in Dec 2024

10/10 Excellent

Wilian

Travelled with family
The Staff is very pleasant. The hotel is clean. Overall a wonderful experience ❤️
Stayed 3 nights in Dec 2024

10/10 Excellent

Jerry, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024