2/10 Terrible
Tanya
19 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER - BEWARE
If you plan to take the chance and book here, GET THE ADDITIONAL INSURANCE. You’re going to need it.
I booked a week. Stayed one sleepless night. Displaced person at entry door. Front door opens into a steep stairwell Locked wrought iron door. No one around. No office. NO ONE ANSWERS OR RETURNS CALLS REGARDING CHECK IN. Walked around to the corner store to the building and ask the woman at the register if she knew anything about the “hotel.” She asked if I was needing to check in. She then gets some info from me, makes a call, and asks that I wait over by some chairs a moment. It’s very loud - a half tienda/half neighborhood billiards bar. She calls me back and tells me someone will show me in and hands me a piece of paper with my room number and code to punch in on the stairwell and room keypads. It’s a man that’s there at the bar. He walks me up the stairwell, he tells me what the code is (same as on paper). He walks me to my room door, tells me THAT number BY HEART, and lets me in. There is no keyless deadbolt or swing lock. The room looked clean, but when sink started leaking down the base, it was filthy. Toilet: filthy. Room floor: filthy. There was NO hot water Thurs. and they said Monday would be first day to even look at it. The windows do not shut. No WiFi. DIY everything. Water filled up in the shower. Thumping vibrations and loud yelling from market below until 1am. Guy who let me in said owner “might” refund, but even hotels.com could not reach them via phone.
Tanya
Stayed 7 nights in Jan 2025