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La Concha Renaissance San Juan Resort

4.0 star property
Seafront resort with 2 beach bars, near Casino del Mar at La Concha Resort

Photo gallery for La Concha Renaissance San Juan Resort

View from room
View from property
Banquet hall
37-inch LCD TV with cable channels, TV, iPod dock
3 outdoor pools, free pool cabanas, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
The current price is AU$741
includes taxes & fees
4 May - 5 May

Explore the area

Map
1077 Ashford Ave Condado, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ‪3 min walk‬
  • Condado Beach
    ‪12 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Coffee/tea maker

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
Bathrobes
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Partial Ocean View

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Coffee/tea maker

Suite, 1 Bedroom, Non Smoking, City View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • Resort view
  • 37.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View, Tower (Tower)

Room, 2 Double Beds, Ocean View, Tower (Tower)

Room, 2 Double Beds, Ocean View, Tower (Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
Bathrobes
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Tub)

View from room

Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
Bathrobes
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Balcony)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, City View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Separate bedroom
  • City view
  • 54 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Tower

Premium bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
Bathrobes
  • Resort view
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Roll-In Shower)

View from room

Room, 1 King Bed, Non Smoking, Ocean View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
Bathrobes
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Tower

Room, 1 King Bed, Ocean View, Tower

Room, 1 King Bed, Ocean View, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
Bathrobes
  • Ocean view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Ocean View, Tower (Ocean View, Tower)

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed, Ocean View, Tower (Ocean View, Tower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Premium bedding
Down duvet
Separate bedroom
  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Balcony)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, City View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • City view
  • 53.9 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront, Ocean View)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony (Oceanfront, Ocean View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Sofa bed - double
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, City View (Corner, Balcony)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Balcony, City View (Corner, Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$837
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About the area

San Juan

La Concha Renaissance San Juan Resort places you steps from Casino del Mar at La Concha Resort and within a 15-minute stroll of Condado Beach. Highlights at this beachfront resort include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Elemara can include massages, facials and body treatments along with aromatherapy and mani/pedis. Marena is open for lunch. With 2 beach bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and nightclub. 30788 square feet (2860 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a 24-hour gym. Full breakfast is available daily between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of a bus station shuttle. .Attractions within a 30-minute walk of this 4-property class Condado resort include Sheraton Casino and Distrito T-Mobile.
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What's nearby

  • Casino del Mar at La Concha Resort - 3 min walk - 0.3 km
  • Condado Beach - 12 min walk - 1.1 km
  • Distrito T-Mobile - 4 min drive - 3.4 km
  • Pan American Pier - 4 min drive - 3.4 km
  • Puerto Rico Convention Center - 5 min drive - 3.7 km

Getting around

  • Domenech Station - 6 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 24 min drive

Restaurants

  • ‪Pannes - ‬1 min walk
  • ‪Serafina Restaurant - ‬2 min walk
  • ‪Semilla Kitchen and Bar - ‬2 min walk
  • ‪La Vergüenza Condado - ‬2 min walk
  • ‪Christianson - ‬2 min walk

About this property

La Concha Renaissance San Juan Resort

Seafront resort with 2 beach bars, near Casino del Mar at La Concha Resort
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At La Concha Renaissance San Juan Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Art Deco resort also offers a 24-hour fitness centre, a garden and a terrace. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

  • 478 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 4 bars or lounges
  • 30788 sq ft of conference space
  • 2860 sq. m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
La Concha Renaissance San Juan Resort offers 478 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and MP3 docking stations. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Elemara has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, Italian, Spanish

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San Juan Marriott Resort and Stellaris Casino

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 1,242 reviews
The price is AU$837
includes taxes & fees
29 Apr - 30 Apr
San Juan Marriott Resort and Stellaris Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Bus station shuttle (surcharge)
  • Parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 44 for adults and USD 20 for children
  • 2 beach bars
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Komakai
  • Marena
  • Solera
  • The Loft Beach Front

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • 360 slot machines
  • 8 gaming tables
  • Beach volleyball
  • Beach yoga
  • Bingo
  • Casino (1,400 square foot of space)
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Nightclub
  • Sportsbook
  • Surfing/bodyboarding

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 30,788 square feet of conference space
  • 9 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 3 2025 to April 6 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Hot tub
  • Swimming pool
The property will be renovating from 8 October 2024 to 19 April 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per night
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 65 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 44 for adults and from USD 20 for children
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Concha Renaissance
Concha Renaissance Resort
Concha Renaissance San Juan
Concha Renaissance San Juan Resort
Concha Resort
Concha Resort San Juan
Renaissance San Juan
Renaissance San Juan Resort
San Juan Renaissance
La Concha Renaissance San Juan
La Concha Renaissance San Juan Resort Resort
La Concha Renaissance San Juan Resort San Juan
La Concha Renaissance San Juan Resort Resort San Juan

Frequently asked questions

What is the cancellation policy at La Concha Renaissance San Juan Resort?

La Concha Renaissance San Juan Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at La Concha Renaissance San Juan Resort?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at La Concha Renaissance San Juan Resort on 4 May 2025 start from AU$637.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at La Concha Renaissance San Juan Resort?

Yep, La Concha Renaissance San Juan Resort has a self car park with in/out privileges for USD 20 per day.

Are there any beaches close to La Concha Renaissance San Juan Resort?

Yep, La Concha Renaissance San Juan Resort is a short 12-minute walk from Condado Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at La Concha Renaissance San Juan Resort?

Yep, Elemara is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does La Concha Renaissance San Juan Resort have a pool?

Yep, and guests love it! La Concha Renaissance San Juan Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The swimming pool will be unavailable from April 3 2025 to April 6 2025 (dates subject to change).

What luxury perks are available at La Concha Renaissance San Juan Resort?

La Concha Renaissance San Juan Resort features 2 beach bars, 3 outdoor pools and 2 hot tubs.

What makes La Concha Renaissance San Juan Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at La Concha Renaissance San Juan Resort.

Is La Concha Renaissance San Juan Resort family-friendly?

You bet! With amenities such as babysitting services and 3 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that La Concha Renaissance San Juan Resort is a hit with families.

Does La Concha Renaissance San Juan Resort serve breakfast?

Yep, full brekkie is on offer daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at La Concha Renaissance San Juan Resort?

No, La Concha Renaissance San Juan Resort does not offer an airport shuttle service.

Is there a bar or restaurant at La Concha Renaissance San Juan Resort?

Relax with a coldie at the 2 beach bars or 4 lounge bars, and grab a meal at La Concha Renaissance San Juan Resort's 7 restaurants. The lounge bar will be unavailable from April 3 2025 to April 6 2025 (dates subject to change).

What time are check-in & check-out at La Concha Renaissance San Juan Resort?

Check-in begins at 4 PM. Check-out time is 11 AM.

La Concha Renaissance San Juan Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1319 out of 2004 reviews
Rating 8 - Good. 389 out of 2004 reviews
Rating 6 - Okay. 152 out of 2004 reviews
Rating 4 - Poor. 68 out of 2004 reviews
Rating 2 - Terrible. 76 out of 2004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Very nice property.
Stayed 4 nights in Dec 2024

8/10 Good

Emiliano

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Stayed 4 nights in Dec 2024

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good value
Stayed 3 nights in Dec 2024

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Rohit J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, easy access to the beach, and walkable to several restaurants and shopping. Close to Old San Juan with a short Uber ride. Great housekeeping service. Several pools however we did not use them as we spent hours on the beach.
Stayed 7 nights in Dec 2024

10/10 Excellent

Chanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room I was in . White clean beautiful design . Wall closet , safe , fridge, espresso machine. Open window doors for a full ocean view. Clean sand beach and pool area . No smell of vapes or cigarettes, mold or urine. No biting bugs or insects. Casino was a good activity on rainy nights. Liked the key wrist band to open doors. Live bands on Sunday had the house dancing. Everyone was so helpful and courteous. I would definitely recommend this hotel as it was referred to me. Great location and amenities. Wish there were more at hotel games and pool activities to get first to mingle. We had an early check in from an early flight arrival. We ended up falling asleep on the deck chairs lounges. Wish they could’ve put us in a temp room to nap and shower until the room was ready. basically spent the day waiting around tired and then they forgot to call us when the room was ready over an hour until I went back to the desk to nag them. Traveling with a teenager so it made it uncomfortable. Thank you to the valet and front desk for locating my bags that were left behind in the taxi. Amazingly the taxi man returned it all the way back to the airport. Great job guys. Very honest and professional. My daughter thanks you tremendously so her vacation didn’t end on a bad note. Thank you to the concierge man for finding me tours and activities after being told they were all booked up. Of course only the most expensive ones were available. Tours wellorganizedwith transportation
Stayed 5 nights in Dec 2024

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had concerns after reading the property was under renovation but I am not sure what phase they are currently in. My room and stay was not affected by renovations. Stayed in a two queen oceanfront. Room was spacious and although it’s not a balcony, the window opens with a small area to step out to see the beaches which was nice. If you prefer a sit outside balcony I think it’s only for king bed rooms. There were plenty of restaurants and a Walgreens within walking distance. The hotel food was pricey so it was nice to have other options for dining. The beach was really nice, the beach staff is very attentive. I was worried after reading the ocean is not swimmable but it’s fine to go in and get wet while out sunbathing. The waves are big enough that you only need to be in about 3-4 feet to get wet. If you prefer a still shallow ocean this may not be the best fit. The pools and hot tubs were nice and the grounds around the pools were well kept. Plenty of little spots to sit and read or relax outside in a garden atmosphere around the inner pools. Housekeeping did ok with providing towels and water on days we did not want to be disturbed. The AC was loud and seemed to keep running, shut off for a few minutes then came back on again. We opened the window and the ocean breeze was better than having the AC running. It was during Christmas so the property was decorated very nice. Only complaint was a private party on the roof that had really loud music until 1am. I would stay again.
Stayed 7 nights in Dec 2024

6/10 Okay

Cherian, Katy

Liked: Staff & service
Property was dated. Needs an uphaul. Staff was nice and friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

gonzalo, Miami

Stayed 2 nights in Dec 2024

10/10 Excellent

Cody

Stayed 2 nights in Nov 2024

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property under construction. Work starts at 6 AM.
Stayed 4 nights in Dec 2024

10/10 Excellent

Carreesela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Monty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moises Laclaustra Diaz was an amazing worker at this hotel. Props to him. Give him a raise! In Jesus Name Amen!
Stayed 7 nights in Nov 2024

2/10 Terrible

Cheryl

Stayed 1 night in Nov 2024

4/10 Poor

Raul Esteban

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
shower leakage , wifi disconnected,
Stayed 5 nights in Dec 2024

10/10 Excellent

Neil, Toronto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A wonderful destination and nice to be back at a top resort with top service.
Stayed 2 nights in Nov 2024

10/10 Excellent

Victoria

Stayed 3 nights in Sep 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

DANNY, BELLEVILLE

Stayed 3 nights in Jul 2024

4/10 Poor

Jothish

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The invoice price and the price paid at the hotel were different. The hotel blamed it on a third party for this and encouraged guests to book directly with the hotel. The hotel front desk wasn't a customer's friendly. Too much tax and too many money-making traps.
Stayed 6 nights in Nov 2024

10/10 Excellent

Laquita

Stayed 3 nights in Sep 2024

10/10 Excellent

jason

Stayed 3 nights in Nov 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, great experience
Stayed 5 nights in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024