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Palacio Provincial San Juan, Curio Collection by Hilton

3.5 star property
Adults-only hotel with fitness centre and rooftop terrace

Photo gallery for Palacio Provincial San Juan, Curio Collection by Hilton

Terrace/patio
Courtyard
Rooftop bar, ocean views, open selected days
In-room safe, desk, laptop workspace, iron/ironing board
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Room service
  • Bar
  • Gym
  • Breakfast available
  • 24/7 front desk
The current price is AU$660
includes taxes & fees
17 Mar - 18 Mar

Explore the area

Map
103 Calle San Francisco, Old San Juan, San Juan, 00901
  • San Juan Gate
    ‪2 min walk‬
  • Port of San Juan
    ‪7 min walk‬
  • Pan American Pier
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪35 min drive‬

Room options

Room, 1 Queen Bed (Envoy)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Envoy)

Bathroom shower

Room, 1 Queen Bed (Envoy)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Bedroom (Emissary)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Bedroom (Emissary)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Infanta)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 1 King Bed (Infanta)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Veranda)

Suite, 1 King Bed (Veranda) | Bathroom shower

Suite, 1 King Bed (Veranda)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chancelor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Chancelor)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Emissary)

43-inch Smart TV with cable channels, TV, Netflix

Suite, 2 Queen Beds (Emissary)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, Multiple Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, Multiple Beds (Deputy)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Deputy)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Deputy)

Highlights

Air conditioning
Smart TV
Hairdryer
Bathrobes
Private bathroom
Champagne service
Free bottled water
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Hotel Rumbao, a Tribute Portfolio Hotel

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (806)
The price is AU$621
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Hotel Rumbao, a Tribute Portfolio Hotel

About the area

San Juan

At Palacio Provincial San Juan, Curio Collection by Hilton you'll be 0.6 km (0.4 mi) from Port of San Juan and 4.1 km (2.5 mi) from Condado Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Consular, is open for breakfast, brunch, lunch and dinner. Atelier Rooftop Terrace is the hotel's own rooftop bar, serving drinks along with light fare. Meeting rooms and coworking space are among the business amenities offered. Added amenities include free Wi-Fi in public areas and a gym. Full breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 3.5-property class Old San Juan hotel include Pan American Pier and Puerto Rico Convention Center.

What's nearby

  • San Juan Gate - 2 min walk - 0.2 km
  • Port of San Juan - 7 min walk - 0.6 km
  • Castillo San Felipe del Morro - 12 min walk - 1.0 km
  • Pan American Pier - 3 min drive - 2.4 km
  • Puerto Rico Convention Center - 7 min drive - 5.1 km

Getting around

  • Domenech Station - 12 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 35 min drive

Restaurants

  • ‪Barrachina - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Cafe El Punto - ‬2 min walk
  • ‪El Batey - ‬2 min walk
  • ‪El Meson Sandwiches - ‬1 min walk

About this property

Palacio Provincial San Juan, Curio Collection by Hilton

Adults-only hotel with fitness centre and rooftop terrace
Palacio Provincial San Juan, Curio Collection by Hilton offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include meeting rooms and coworking spaces. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Palacio Provincial San Juan, Curio Collection by Hilton.

This 3.5-star San Juan hotel is smoke free.

  • 43 guestrooms or units
  • Conference rooms
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Palacio Provincial San Juan, Curio Collection by Hilton offers 43 air-conditioned accommodations with a safe and complimentary bottles of water. 43-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atelier Rooftop Terrace
  • Consular

Things to do

  • Gym
  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 59.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Faxes
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Partner property beach club access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 20 per person
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palacio Provincial
Palacio Provincial Adults Only
Palacio Provincial San Juan Curio Collection by Hilton
Palacio Provincial San Juan, Curio Collection by Hilton Hotel
Palacio Provincial San Juan, Curio Collection by Hilton San Juan

Frequently asked questions

What is the cancellation policy at Palacio Provincial San Juan, Curio Collection by Hilton?

Palacio Provincial San Juan, Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palacio Provincial San Juan, Curio Collection by Hilton?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Palacio Provincial San Juan, Curio Collection by Hilton on 17 Mar 2025 start from AU$565.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Palacio Provincial San Juan, Curio Collection by Hilton?

The closest beach to Palacio Provincial San Juan, Curio Collection by Hilton is Condado Beach (3.8 km).

Does Palacio Provincial San Juan, Curio Collection by Hilton have a pool?

Yep, and guests love it! Palacio Provincial San Juan, Curio Collection by Hilton has an outdoor pool. The pool is open 7:00 AM to 7:00 PM.

Is Palacio Provincial San Juan, Curio Collection by Hilton family-friendly?

No, Palacio Provincial San Juan, Curio Collection by Hilton is an adults-only property.

Does Palacio Provincial San Juan, Curio Collection by Hilton serve breakfast?

Sure does, full brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Palacio Provincial San Juan, Curio Collection by Hilton?

No, Palacio Provincial San Juan, Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Palacio Provincial San Juan, Curio Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Palacio Provincial San Juan, Curio Collection by Hilton?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palacio Provincial San Juan, Curio Collection by Hilton?

Dogs are welcome at Palacio Provincial San Juan, Curio Collection by Hilton, with food and water bowls on offer.

Palacio Provincial San Juan, Curio Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 527 out of 724 reviews
Rating 8 - Good. 112 out of 724 reviews
Rating 6 - Okay. 43 out of 724 reviews
Rating 4 - Poor. 20 out of 724 reviews
Rating 2 - Terrible. 22 out of 724 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poorly managed property definitely not upscale.
Not a Curio Collection standard. Lack of customer service and attention to detail. Check-in was chaotic, the room was not ready by 3pm, zero explanation about the property and amenities. The roof pool area never had towels available. The bed was not comfortable and little details like hangers to dry the towels were missing in the bathroom. A 3 star property priced as a 5 star.
Stayed 3 nights in Dec 2024

10/10 Excellent

Fabiana

Travelled with family
Liked: Amenities
excelente servicio al cliente
Stayed 1 night in Nov 2024

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Great staff, nice bed, Molton Brown bath products, great rooftop pool area.
Stayed 2 nights in Nov 2024

8/10 Good

Beth Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a rooftop pool.
Stayed 4 nights in Nov 2024

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
We loved Palacio! Everything about the property felt grand.The service was top-notch and accomodating. Right in the heart of Old San Juan's Plaza!
Stayed 2 nights in Nov 2024

10/10 Excellent

Liling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Silvia

Business traveller
Restaurant staff sluggish
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose, Gurabo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Stayed 5 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palacio, a hotel located in a beautiful historic building, was an excellent choice for our stay in San Juan. Our basic criteria for rating a hotel is simple; bed, shower and location. In all these respects the Palacio excelled. That is not to say it was flawless. The room was relatively loud. You are in the heart of old San Juan after all. If street noise bothers you, request a room on the second floor. The hotel restaurant was mediocre. We experienced rainy days throughout our stay and the restaurant was partially uncovered. That meant splashing water. The intense action of the overhead fans meant that our food was cold almost immediately. These are admittedly small issues and the overall excellence of the staff overcame them. Our plans were continuously changing and the staff assisted us repeatedly. Despite the uncertain weather and our small complaints, we recommend highly.
Stayed 5 nights in Oct 2024

8/10 Good

Kristen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The grounds were great! However, the bathroom and bedroom left much to be desired. Otherwise, the convenience of everything and the staff were FANTASTIC!
Stayed 4 nights in Aug 2024

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 4 nights in Jun 2024

4/10 Poor

Talencia

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Upon paying for my stay I was over charged and the property refused to refund the additional funds.
Stayed 4 nights in Oct 2024

8/10 Good

Shakhriyor

Stayed 3 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, very welcoming atmosphere. Right in the heart of Old San Juan, within walking distance of everything. Then, after we left, we discovered we had left some medication in the fridge, and they same-day couriered it to our current location at no charge to us.
Stayed 2 nights in Sep 2024

4/10 Poor

Victoria

Travelled with partner
Disliked: Amenities
The pool is so very small, very limited space and limited seating… the pool also closes at 7pm! No late night dips in the pool or hot tub because of the limited hours. The beach is about 20 minutes away at a completely different hotel. You have to get your own transportation to the beach, an Uber was about $10-$15 each way depending on the time of day. They do set up chairs and an umbrella for you but the hotel does not provide a shuttle which is very inconvenient. The service at the hotel restaurant was terrible. The pillows were horrible and we even requested more, but it didn’t help. The a/c didn’t feel very cool in the room and overnight we would break out in a sweat. I would not stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Joseph, Katy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t clean room good
Stayed 3 nights in Sep 2024

8/10 Good

Chevaun

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by how gorgeous the property was, the images online doesn’t do it justice. The location was very convenient as my friends and I were able to walk to a lot of stores , restaurants and bars and while feeling absolutely safe. If you love a mix of modern while paying great homage to historical architecture then Hotel Palacio Provencial is where you want to be. The staff was amazing , from the restaurant to the rooftop bar , the front desk, all were helpful and so pleasant . I love the pride that they have for their country and their willingness to Share it with visitors. I will be back !
Stayed 3 nights in Sep 2024

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Sierra

It was a beautiful resort like stay with a very friendly staff. Very conveniently located.
Stayed 3 nights in Sep 2024

10/10 Excellent

Hilaria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the first time I stayed in a hotel in Old San Juan. I have been in PR many times, but I always stayed in the Condado area. I had always wanted to spend a couple of days right in the middle of Old San Juan in a colonial building. Palacio Provincial was amazing. Not only the facility was spectacular and in a great location, but the kind of service I received was first class. I wan to thank all staff, and especially the front desk professionals. They are attentive, friendly, and very welcoming. I hope to come back soon. Gracias team!
Stayed 3 nights in Sep 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent servívice, location and the property is super nice haughty recommended
Stayed 3 nights in Sep 2024