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Paradise Resort

3.0 star property
Family-friendly aparthotel with full-service spa and free breakfast

Photo gallery for Paradise Resort

Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Buffet
Junior Suite
Helicopter/plane tours
Junior Suite | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Breakfast included
  • Room service
  • Pool

Explore the area

Map
Akrotiri, Santorini, Santorini Island, 84700
  • Santorini Caldera
    ‪7 min walk‬
  • Ancient Akrotiri
    ‪8 min walk‬
  • Caldera Beach
    ‪10 min walk‬
  • Thira (JTR-Santorini National)
    ‪25 min drive‬

Room options

View all photos for Superior Apartment

View from room

Superior Apartment

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
LED TV
  • 60 sq m
  • Studio
  • Sleeps 7
  • 5 Single Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Private bathroom
  • 18 sq m
  • Studio
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room

View from room

Superior Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Private bathroom
  • 26 sq m
  • Studio
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Private bathroom
  • 15 sq m
  • Studio
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LED TV
  • 47 sq m
  • Studio
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Private bathroom
  • 26 sq m
  • Studio
  • Sleeps 4
  • 3 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Studio
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Santorini

A family-friendly stay in Santorini awaits you at Paradise Resort. Within steps you'll find Castle of Akrotiri and Santorini Caldera within a 10-minute stroll. Highlights at this aparthotel include a full-service spa, a restaurant and free buffet breakfast. .You can enjoy an LED TV with satellite channels, and each apartment features free WiFi, a furnished balcony or patio and a coffee/tea maker. A fridge and room service make in-room dining easy, and the minibar provides refreshments. In-room massages, a safe and a hairdryer are also available. .A pampering day can include deep-tissue massages and sports massages along with facials and mani/pedis. The restaurant, Paradise restaurant, serves Greek cuisine and is open for breakfast, lunch and dinner. At the aparthotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the seasonal outdoor swimming pool and pool loungers as well as access to rowing/canoeing and scooter/moped rentals. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 3-property class Santorini aparthotel include Athinios Port and Perivolos Beach.
View more Aparthotels in SantoriniOpens in a new window

What's nearby

  • Ancient Akrotiri - 8 min walk
  • Caldera Beach - 10 min walk
  • Red Beach - 7 min drive
  • Athinios Port - 10 min drive
  • White Beach - 11 min drive

Getting around

  • Thira (JTR-Santorini National) - 25 min drive

Restaurants

  • ‪Spartakos Restoraunt - ‬10 min drive
  • ‪Santo Wines - ‬8 min drive
  • ‪Γρηγόρης Παραδοσιακός Φούρνος - ‬4 min drive
  • ‪Ακρωθήρι - ‬1 min walk
  • ‪Kafeneio Megalochori - ‬6 min drive

About this property

Paradise Resort

Family-friendly aparthotel with full-service spa and free breakfast
Paradise Resort offers its guests a full-service spa and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A library, a terrace, and an arcade/games room are also featured at the family-friendly Paradise Resort. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Free self parking is available.

This 3-star Santorini aparthotel is smoke free.

  • 36 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 1990
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Paradise Resort offers 36 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to furnished balconies or patios. 21-inch LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Santorini aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, sports massages, facials and manicures and pedicures. The spa is open daily.

Languages

English, French, German, Greek

Property amenities

Beach

  • Black sand beach nearby

Pool/Spa

  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot springs nearby
  • In-room massages
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Seasonal outdoor pool
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Car hire
  • Car recommended
  • Free self parking on site

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Paradise restaurant

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

Dining

  • Free buffet breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Limited room service
  • Minibar
  • Snack bar/deli

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 21-inch LED TV with satellite channels
  • Books
  • Library
  • TV in common areas

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 10 kg per pet
  • Pets stay free
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • ATM
  • Blackout drapes
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Helicopter/aeroplane tours
  • Private wine tours
  • Rowing/canoeing
  • Scooter/moped rentals
  • Basketball nearby
  • Bicycle rentals nearby
  • Boat tours nearby
  • Canoeing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Swimming nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 floors
  • 36 units
  • 5 buildings
  • Access via exterior corridors
  • At least 80% lighting from LEDs
  • Bicycle rentals
  • Built in 1990
  • Connecting units available
  • Energy-saving switches in guestrooms
  • Garden
  • Locally-owned and organised tours and activities
  • Traditional architecture

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 10:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside check-in hours must contact the property in advance.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

Property Registration Number 1167Κ012A0921200

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 9:00 PM
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Paradise Hotel
Best Western Paradise Hotel Santorini
Best Western Paradise Santorini
Paradise Resort Santorini
Paradise Santorini
Paradise Resort Santorini
Paradise Resort Aparthotel
Paradise Resort Aparthotel Santorini

Frequently asked questions

What is the cancellation policy at Paradise Resort?

Paradise Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Paradise Resort?

Yep, Paradise Resort has a free self car park.

Are there any beaches close to Paradise Resort?

Yep, Paradise Resort is a short 10-minute walk from Caldera Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Paradise Resort?

Yep, there is an onsite spa at Paradise Resort. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Paradise Resort have a pool?

Paradise Resort has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from April to October).

What makes Paradise Resort a romantic place to stay?

Winery tours and pool-view dining, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Paradise Resort.

Is Paradise Resort family-friendly?

You bet! With amenities such as babysitting services and an arcade, as well as highchairs and baby baths in the guestrooms, it's no surprise that Paradise Resort is a hit with families.

Does Paradise Resort serve breakfast?

Yep, complimentary buffet brekkie is available daily from 8 AM to 10 AM.

Is there a free airport shuttle available at Paradise Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Paradise Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves Greek cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradise Resort?

Check-in begins at 11:00 AM. Check-out time is 11 AM.

Are pets allowed at Paradise Resort?

Cats and dogs are welcome at Paradise Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Paradise Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 80 reviews
Rating 8 - Good. 28 out of 80 reviews
Rating 6 - Okay. 10 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 8 out of 80 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2024

8/10 Good

Tesfaye Fekadu

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Front desk are very friendly and the overall condition of the property is very recommendable for everyone.
Stayed 8 nights in Aug 2024

8/10 Good

Marwan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet and good price
Stayed 4 nights in Jul 2024

8/10 Good

Silvia Giselle Flores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, & nice area
Stayed 2 nights in Jul 2024

10/10 Excellent

Harriett G

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This property was beautiful. It was on the quieter side of the island. The blooming, colorful flowers set the romantic tone for couples. Nestled in quaint little cafes literally across from the hotel. Great food with a very chilled vibe. Take a little walk and you will find salons, motor scootets snd buggy rentals, and of course delicious authentic greek offerings.
Stayed 3 nights in May 2024

10/10 Excellent

nahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, beautiful ambience, centrally located, very welcoming owner and staff!! Clean Hotel!! Would stay again here when we come back ever again!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Irene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place it was perfect for my family of 2 adults and 3 kids. The place was clean, the staff was so helpful. There’s restaurants and shops that are walking distance from hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Irene

Travelled with family and small children
Liked: Property conditions & facilities
It was lovely staying here. The place was clean. It was good for my family of 5. My 3 kids had a very fun time in the pool. There’s a good restaurant in the hotel. There’s also a few others around the hotel. There about 3 souvenir shops and a mini market. It’s a peaceful and quaint place to stay at. It’s about a 20 minute drive to Fira. 10 minutes to black sand beaches. I recommend it and I would come back here.
Stayed 2 nights in Jun 2023

10/10 Excellent

Arnulfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

LEONARDO, INDIANAPOLIS

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool and hotel grounds were maintained well. Staff was friendly and accommodating. Breakfast was good enough. Daily housekeeping was great to have. Hot water was also great. The main problem was the guest room; toilet was broken and even though was reported the same day of arrival it was never fixed. Safe inside room not attached to the ground or wall. Door to balcony was closed and not accesible. AC was didn’t keep up, Flying bugs in room constantly Bathroom was small and not comfortable Overall value for price was lacking. This property has a lot of potential but needs a lot of preventive maintenance in guestrooms
Stayed 2 nights in Aug 2022

10/10 Excellent

Rab

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great pool and an onsite restaurant. The shower was super small.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in centre of Akrotiri, very friendly staff and very clean room. Lovely plants and flowers around the hotel and enormous pool
Stayed 4 nights in Sep 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in a good location.
A pleasant stay in a good location. All the staff were extremely friendly and very helpful.
Stayed 1 night in Sep 2019

8/10 Good

Shraddha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place, very clean, beautiful gardens and attentive staff.
Stayed 2 nights in Jun 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gateway to Archeological Akritiri.
flying standby to attend the Santorini Film Festival and arrived a day early. Fortunately they had a room available for us and the location was very easy to find. A nice corner in the center of town with lots of fun things to see and walk around. Also not far from the lighthouse at the southern tip of the island which is a destination for sunset watchers. It is also the gateway to the Akritiri archeological site which is a MUST see. We had a delightful time. A nice breakfast and a visit to one of the more remote areas of the island. A very pleasant experience and a nice discovery.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Danny, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in the quite part of the island.
Great hotel, great service. So happy I stayed there and not in Oia or thira. If you are looking for a quite place yet still amazing, this is the hotel.
Stayed 10 nights in Jun 2018

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay here on every trip to Santorini!!!!!
Choosing to stay at this resort for our first trip to Santorini was perfect. I was a little hesitant before I decided just because I would see on the map that Akrotiri was on the opposite side of the island from the most popular Oia. But after going, we quickly realized how small the island is and this was actually a great thing because Oia and Fira are so packed with tourists and traffic that we enjoyed escaping back to Akrotiri after a long day of exploring. Plus, there are some SPECTACULAR views en route to the hotel. Views of the Caldera that everyone would pull over to take photos of and it's just minutes from the hotel. A nice little secret that those staying in Oia aren't aware of. We felt lucky. It's also very close to SantoWines where we enjoyed a beautiful sunset wine tasting of 18 different wines with a delicious cheese platter while overlooking the caldera (less than 50 euro total for two, make a reservation for 6:30 to catch the sunset!). About the hotel, this was honestly the most beautiful resort we saw on our entire trip to Santorini (with the exception of those extremely expensive infinite pool caldera view Oia hotels). If you're looking for that postcard view of the white buildings on the hill, you'll need to stay in Oia. We came to the realization quickly that those hotels are way over our budget so we were so happy to find Paradise Resort. Equally as beautiful but with a different charm.
Stayed 8 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near ancient city and A+++ beaches
Nice hotel, friendly staff.
Stayed 2 nights in Sep 2017

10/10 Excellent

Ryann, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, wonderful staff
When we first got to the hotel we were greeted with a drink and friendly staff. Check in was extremely easy and relaxing. The room was clean and bright, and everything was close by. The pool was amazing and you could order food/drinks from the restaurant to have by the pool. In the mornings there is a free breakfast/coffee bar which we had every morning. The staff was so wonderful, we were greeted every time we arrived back at the hotel and made to feel at home. It felt more like you were staying with family than at a hotel. Red beach is a 20 minute walk and from there they have water taxis that will take you to white beach and black beach. Over all we had a wonderful stay and didn't want to leave but will definitely be coming back next time we are in Santorini
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service
Lovely place. Very helpful staff. Nice breakfast. Would have been nice to have more clean towels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Akrotiri best.
If you need to stay in this suburb and end of Santorini (Akrotiri ) this is a great clean and nice spot. Not recommended as a location otherwise. Great cafe / restaurants right across the road bus stop and red beach close by.

2/10 Terrible

Thenay

Disliked: Cleanliness, staff & service, room comfort
Staff Support
They have a nice pool area. However, front staff was not very friendly. When we got there in the afternoon our room was not ready. So, we waited in the lobby. The next day when the housekeeper knocked our door we were still in bed and asked her to give us a couple of minutes to get out of the room. When we came back from sight seeing the room was still not done. We asked someone on the front desk if they could do our room. We were told rudely that the room had already been done. I then calmly asked if we could have some fresh towels. A moment later while I was at the pool a woman stands in front of me and scorned me for asking to have my room clean so late in the day (4:00 pm). So, she left the towels in the room but they were dirty and rough.