6/10 Okay
Verified traveller
Travelled with family
2 Dec 2024
Disliked: Staff & service
Trying to be trendy and luxury but falls short
On the surface, looks lovely but a series of misses in comfort and service will prevent me from staying here again.
Front desk was vacant upon arrival. Waited 5 minutes for someone to show up. No way to call for them. Did not apologize. Then chastised my child for simply touching a table ornament.
Valet was unhelpful in offering alternative parking options. Literally told me to "look it up" online. Did not help unload car.
Room hallways were moldy and humid, even though it was 50 degrees outside.
Avoid ground floor rooms. Next to a walkway by the pool, so you must keep curtains closed for privacy and room smells of chlorine. Windows old and dirty. Bathroom small with no ventilation. Hair dryer handle worn down and sticky. Pillows had tears. No luggage rack. Closet with no hanging rod. Cleaning service late and incomplete.
The cherry on top was finding a lizard and fruit flies in the room AFTER the cleaning.
Some pros: vinyl floors, empty non-minibar fridge, furniture in good condition, bed comfortable.
We had the Thanksgiving meal in the hotel restaurant. Host stand missed the note about toddler and seated us in a table meant for two. Charcuterie board was a joke: few measly pieces of meat, crackers came broken or crumbled, juice from pickled vegetables soaked everything. Main meal was solid. Cheesecake was flavorless.
Property manager did respond to complaints with a room credit, which was appreciated, but doesn't make up for everything.
Verified traveller
Stayed 2 nights in Nov 2024