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Hilton Vienna Waterfront

4.5 star property
Luxury Vienna hotel in Leopoldstadt with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Vienna Waterfront

Meeting facility
Exterior
Lobby
Deluxe Room, 1 King Bed (Waterfront)
Facials, manicures and pedicures, massages

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
Handelskai 269, Vienna, 1020
  • Messe Wien Exhibition and Congress Center
    9 min walk
  • Ernst Happel Stadium
    11 min walk
  • Prater
    15 min walk
  • Vienna (VIE-Vienna Intl.)
    17 min drive

Room options

View all photos for Executive Room, Multiple Beds (Waterfront)

Executive Room, Multiple Beds (Waterfront)

Executive Room, Multiple Beds (Waterfront)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds (Waterfront)

37-inch flat-screen TV with satellite channels, TV, MP3 dock

Superior Suite, Multiple Beds (Waterfront)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
  • 96 sq m
  • Sleeps 5
  • 3 King Beds

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Waterfront)

Deluxe Room, 1 King Bed (Waterfront)

Deluxe Room, 1 King Bed (Waterfront)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Waterfront)

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed (Waterfront)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Waterfront)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Waterfront)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 4 Queen Beds Dedicated children Room

Premium bedding, minibar, in-room safe, desk

4 Queen Beds Dedicated children Room

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Sleeps 7
  • 4 Queen Beds

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Living area

Family Suite, 2 Queen Beds

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Waterfront)

View from room

Room, 1 King Bed (Waterfront)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Refurbished)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds (Refurbished)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Family Connecting Room

37-inch flat-screen TV with satellite channels, TV, MP3 dock

King Family Connecting Room

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Waterfront, Refurbished)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds (Waterfront, Refurbished)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 2 Queen Beds

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About the area

Vienna

A luxury stay in Vienna awaits you at Hilton Vienna Waterfront. Within just a 15-minute stroll, you'll find popular places like Ernst Happel Stadium and Prater. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include massages, facials and mani/pedis. The restaurant, OXBO Dining, serves local and international cuisine and is open for breakfast. OXBO Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the sauna, seasonal outdoor swimming pool and pool loungers as well as access to bike hire. Business travelers can take advantage of 13 meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .You'll be 4.5 km (2.8 mi) from St. Stephen's Cathedral and 4.6 km (2.8 mi) from Belvedere with a stay at this 4.5-property class Leopoldstadt hotel.

What's nearby

  • Messe Wien Exhibition and Congress Center - 9 min walk - 0.8 km
  • Ernst Happel Stadium - 11 min walk - 1.0 km
  • Prater - 15 min walk - 1.3 km
  • Vienna International Centre - 5 min drive - 4.0 km
  • St. Stephen's Cathedral - 8 min drive - 5.2 km

Getting around

  • Vienna Praterstern Station - 4 min drive
  • Stadium U-Bahn - 7 min walk
  • Vienna International Airport (VIE) - 20 min drive

Restaurants

  • ‪Vienna City Beach Club - ‬6 min drive
  • ‪Das Glashaus - ‬12 min walk
  • ‪Felber - ‬11 min walk
  • ‪Waterfront Kitchen - ‬1 min walk
  • ‪Marina Restaurant - ‬9 min walk

About this property

Hilton Vienna Waterfront

Luxury Vienna hotel in Leopoldstadt with a full-service spa
Hilton Vienna Waterfront offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 13 meeting rooms. A seasonal outdoor pool, spa services, and a terrace are also featured at the luxury Hilton Vienna Waterfront. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Vienna hotel.

  • 1 building
  • 367 guestrooms or units
  • 7 levels
  • Built in 1988
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hilton Vienna Waterfront offers 367 air-conditioned accommodations with MP3 docking stations and minibars. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Vienna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and manicures and pedicures.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 30 to 30 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • OXBO Bar
  • OXBO Dining

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (119 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Electric kettle
  • Late-night room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per stay
  • Weight limit: 66 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 to 30 for adults and EUR 0 to 30 for children
  • Self-parking fee: EUR 26 per day (in/out privileges)
  • Pet fee: EUR 40 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Danube Hilton Vienna
Hilton Danube Vienna
Hilton Danube Vienna Waterfront
Hilton Danube Waterfront
Hilton Danube Waterfront Hotel
Hilton Danube Waterfront Hotel Vienna
Hilton Vienna Danube
Hilton Vienna Danube Waterfront
Hilton Vienna Waterfront
Hilton Waterfront Vienna
Hilton Vienna Danube Hotel Vienna
Hilton Vienna Danube Waterfront Hotel
Hilton Vienna Waterfront Hotel
Hilton Vienna Waterfront Vienna
Hilton Vienna Danube Waterfront
Hilton Vienna Waterfront Hotel Vienna

Frequently asked questions

What is the cancellation policy at Hilton Vienna Waterfront?

Hilton Vienna Waterfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Vienna Waterfront?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Vienna Waterfront on 18 Dec 2024 start from AU$204.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Vienna Waterfront?

Yep, Hilton Vienna Waterfront has a self car park with in/out privileges for EUR 26 per day.

Is there a spa on site at Hilton Vienna Waterfront?

Yep, there is an onsite spa at Hilton Vienna Waterfront. You'll enjoy services like facials.

Does Hilton Vienna Waterfront have a pool?

Hilton Vienna Waterfront has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to September.

What makes Hilton Vienna Waterfront a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Vienna Waterfront.

Is Hilton Vienna Waterfront family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hilton Vienna Waterfront is a hit with families.

Does Hilton Vienna Waterfront serve breakfast?

Yeah, our travelers give top marks to the buffet brekkie here! Served daily from 6:30 AM to 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hilton Vienna Waterfront?

No, Hilton Vienna Waterfront does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Vienna Waterfront?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Vienna Waterfront?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Vienna Waterfront?

Furry friends are welcome at Hilton Vienna Waterfront, with food and water bowls on offer. Just so you know, there's a weight limit of up to 30 kg per pet.

Hilton Vienna Waterfront Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brendon, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby and even more breathtaking river view and pool area out back. Concert was in town so they were extremely busy, but the staff remained calm and got us all squared away. I was especially impressed with Dominick at the front desk watching him switch back and forth from English to Deutsch every other guest and remained patient with a lot going on. Location is perfect for the river or concert/sporting venue. Everything else is a ways away but there is a subway station nearby.
Stayed 1 night in Aug 2024

10/10 Excellent

Margaret Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverside location was peaceful and transportation to attractions was easy. Restaurant was good, but it would have been nice to have some other nearby options.
Stayed 5 nights in Aug 2024

8/10 Good

Gonzalo Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was pretty good, we had dinner and breakfast, which helps a lot when you travel with kids.
Stayed 2 nights in Aug 2024

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not covinience to be close to the stadium
The must horrible experience I have been gone, this place the air condition didn’t work correctly and also the shower gel was empty the two days always also for check in you need wait three hours after the check in time
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Expensive car parking and far away
Car parking is expensive -26euro- and not a closed area. Also, it is not easy to carry staff to the room.
Stayed 2 nights in Aug 2024

6/10 Okay

Alastair

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel rooms have been recently refurbished and are very comfortable. Our room whilst non smoking had been used at some point as a smoking room and always had a bit of a stench which is unfortunate. I would also try and ensure you get a room facing the Danube as the road side view is not great. However the rest of the hotel is a bit hit and miss. Breakfast was bordering on shambolic with many common/ordinary items being rationed or cleaned down early for staff convenience. This seemed to bring out a mad rush to get food even at 8am - they don’t seem to like refilling the one juice available. Outdoor Pool is nice but a little small for a hotel of its size so it was fairly busy. I would say that staff were very pleasant on arrival but thereafter uninterested particularly at check-out. I think this is a distinctly average hotel which is slightly out of town and I would have expected more from it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lauren

Stayed 2 nights in Aug 2024

10/10 Excellent

Nadini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views snd breakfast!
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and accommodating. The restaurant was excellent when we ate there for breakfast and dinner.
Stayed 2 nights in Aug 2024

6/10 Okay

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Darran

Stayed 1 night in Aug 2024

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Property conditions & facilities
Very beautiful property
Stayed 1 night in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern hotel
Clean hotel. Staff friendly
Stayed 2 nights in Aug 2024

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience - overrated.
I have traveled extensively around the world, staying in hotels across various countries including the north amer, south east asia, Egypt, Emirates, Germany, Austria, France, England, Italy, and Greece. My stays are typically in establishments rated 8 and above, or 4 stars and above, ensuring high standards of service and comfort. Unfortunately, my recent experience at the Hilton Vienna Waterfront was by far the worst I have encountered in this category. Main Complaints: 1. Unresponsive Service: Despite several attempts to reach the front desk and guest services, no one answered the phone calls. It was frustrating not to have access to basic guest support during our stay. 2. Lack of Hospitality: The staff at the hotel were neither hospitable nor welcoming. There was a noticeable absence of smiles and warmth, which are fundamental to a positive guest experience. 3. No Assistance with Luggage: Upon arrival, there was no bellboy available or willing to help with our luggage. This lack of service was highly disappointing, especially from a hotel with such a rating. 4. Poor Housekeeping: The housekeeping service was extremely subpar. The room was dirty and filthy, and essential items like toilet paper were missing. It was clear that the cleaning standards were not up to par, which significantly affected the comfort of our stay. If I could give this hotel zero stars, I would, as it didn’t even meet the basic expectations of a one-star hotel, let alone a four-star hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok but gets busy and reception becomes slow
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Chunwah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2024

6/10 Okay

Nagaratnam

Disliked: Staff & service
acceptable, breakfast not too good
Stayed 2 nights in Aug 2024

6/10 Okay

Adu

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Nice Place - Horrible Customer Service
Worst customer service ever
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Stayed 2 nights in Aug 2024

10/10 Excellent

Kerry

Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Stayed 1 night in Aug 2024

6/10 Okay

niki

Stayed 1 night in Aug 2024