Royal Hotel Seoul

4.5 star property
Luxury hotel connected to a shopping centre in Seoul with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royal Hotel Seoul

Front of property - evening/night
Premium bedding, down duvets, in-room safe, blackout curtains
Lounge
Garden
View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Room service

Explore the area

Map
61, Myeongdong-gil, Jung-gu, Seoul, 04538
  • Myeongdong Street
    2 min walk
  • Myeongdong Cathedral
    3 min walk
  • Myeongdong Nanta Theatre
    4 min walk
  • Seoul (ICN-Incheon Intl.)
    62 min drive

Room options

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Premium bedding
  • 33.7 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premier Family Twin

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 30.9 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Premier Triple Family w/Club Sky Lounge Access

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

Royal Suite

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Premium bedding
  • 40.1 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

Standard Family Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

[Winter HOT Sale - Breakfast For 2] Standard Deluxe Twin

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds

Premier King Bed w/Club Sky Lounge Access

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

[Winter HOT Sale - Breakfast For 3] Standard Triple Family

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 3 Single Beds

Room Randomly Assigned on Arrival - Low floor below 10th floors (No View & No Parking)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

[Winter HOT Sale - Breakfast For 2] Standard Double

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

[Winter HOT Sale - Breakfast For 2] Standard Twin

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LCD TV
Down duvet
Blackout curtains
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier Family Twin (2 people) w/Club Sky Lounge Access

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 30.9 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed and 1 Double Bed

Premier Family Twin (3 people) w/Club Sky Lounge Access

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 30.9 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Premier Corner Twin w/Club Sky Lounge Access

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 30.9 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier Twin w/Club Sky Lounge Access

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

[Winter SPECIAL Sale - Club SKY Lounge For 3] Premier Triple Family

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 3 Single Beds

[Winter SPECIAL Sale - Club SKY Lounge For 2] Premier King Bed

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

[Winter SPECIAL Sale - Club SKY Lounge For 2] Premier Twin

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds

[Winter SPECIAL Sale - Club SKY Lounge For 2] Premier Double

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed

Standard Deluxe Twin

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LCD TV
Renovated in 2016
Down duvet
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier King Bed

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Down duvet
Blackout curtains
Premium bedding
Shower/bath combination
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premier Twin

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Renovated in 2016
Down duvet
Premium bedding
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier Double

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Renovated in 2016
Down duvet
Premium bedding
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LCD TV
Renovated in 2016
Down duvet
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Premier Corner Twin

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Renovated in 2016
Down duvet
Premium bedding
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier Triple Family

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Renovated in 2016
Down duvet
Premium bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

Premier Double w/Club Sky Lounge Access

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Triple Family

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LCD TV
Renovated in 2016
Down duvet
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

Premier Quad

Highlights

Soundproofed
Air conditioning
Heating
Club Lounge
Fridge
LCD TV
Down duvet
Blackout curtains
  • 40.6 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds

Similar properties

About the area

Seoul

Royal Hotel Seoul places you in the centre of Seoul, connected to a shopping centre and within a 30-minute stroll of Namsan Mountain Park and Gyeongbokgung Palace. Highlights at this luxury hotel include a full-service spa, a restaurant and a bar/lounge. .The restaurant, Grand Kitchen, is open for breakfast, lunch and dinner. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this 4.5-property class Myeong-dong hotel, you'll be 2.4 km (1.5 mi) from N Seoul Tower and 2.5 km (1.6 mi) from Dongdaemun History and Culture Park.

What's nearby

  • Myeongdong Street - 2 min walk - 0.2 km
  • Namsan Mountain Park - 11 min walk - 1.0 km
  • Dongdaemun History and Culture Park - 3 min drive - 2.4 km
  • Gyeongbokgung Palace - 3 min drive - 2.5 km
  • N Seoul Tower - 6 min drive - 4.9 km

Getting around

  • Myeong-dong Station - 6 min walk
  • Seoul Station - 7 min drive
  • Seoul (ICN-Incheon Intl.) - 62 min drive

Restaurants

  • ‪MOLTO Italian Espresso Bar - ‬1 min walk
  • ‪하동관 - ‬2 min walk
  • ‪神仙ソルロンタン shinsun seolnongtang - ‬2 min walk
  • ‪명동 숙희 - ‬1 min walk
  • ‪신세계 떡볶이 - ‬2 min walk

About this property

Royal Hotel Seoul

Luxury hotel connected to a shopping centre in Seoul with a full-service spa
Royal Hotel Seoul offers its guests a full-service spa and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Spa services, a vending machine, and multilingual staff are also featured at the luxury Royal Hotel Seoul. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Seoul hotel is smoke free.

  • 310 guestrooms or units
  • 21 levels
  • Conference rooms
  • Built in 1971
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Royal Hotel Seoul offers 310 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on a weekly basis.
ELEMENT SPA has 5 treatment rooms. Services include massages. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (KRW 25,000 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: KRW 32,000 for adults and KRW 20,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Grand Kitchen
  • Patisserie Etocle
  • The Garden

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 5 treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (150 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 21 floors
  • Banquet hall
  • Built in 1971
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: KRW 55000
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: KRW 55000

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property offers central air conditioning in the summer months only and central heating in the winter months only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 32000 for adults and from KRW 20000 for children
  • Self-parking fee: KRW 25000 per night
  • Early check-in fee: KRW 55000 (subject to availability)
  • Late check-out fee: KRW 55000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 2018131518

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Royal Seoul
Hotel Seoul Royal
Royal Hotel Seoul
Royal Seoul
Royal Seoul Hotel
Seoul Royal
Seoul Royal Hotel
Royal Hotel Seoul Hotel
Royal Hotel Seoul Seoul
Royal Hotel Seoul Hotel Seoul

Frequently asked questions

What is the cancellation policy at Royal Hotel Seoul?

Royal Hotel Seoul offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Hotel Seoul?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Royal Hotel Seoul on 9 Dec 2024 start from AU$173.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Hotel Seoul?

Yep, Royal Hotel Seoul has a self car park for KRW 25000 per night. Onsite parking is limited.

Is there a spa on site at Royal Hotel Seoul?

Yep, ELEMENT SPA is available for guests. You'll enjoy services like massages.

What makes Royal Hotel Seoul a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Royal Hotel Seoul.

Does Royal Hotel Seoul serve breakfast?

Sure does, buffet brekkie is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Royal Hotel Seoul?

No, Royal Hotel Seoul does not offer an airport shuttle service.

Is there a bar or restaurant at Royal Hotel Seoul?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Royal Hotel Seoul?

Check-in begins at 2:30 PM. Check-out time is 11:00 AM.

Are pets allowed at Royal Hotel Seoul?

No, only service animals are allowed.

Royal Hotel Seoul Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a 3 night stay. Great location. Great nightlife. Close to subway and major attractions.
Stayed 3 nights in Sep 2024

10/10 Excellent

roy

Stayed 2 nights in Aug 2024

10/10 Excellent

Kan wai anny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
十幾年了,去明洞多次已設定訂住Royal Hotel Seoul, self, with husband/friends ! Nice, clean, good class standard, convenient hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

So Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Fuminori

Liked: Cleanliness, staff & service, property conditions & facilities
It was great to stay there, but there was only one washer and dryer at laundry room. People were waiting their turn.
Stayed 3 nights in Aug 2024

6/10 Okay

Gem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was an unpleasant experience. I was given a key card by a female staff member with a different room number than what I had signed for on the check-in form. When I inquired about the discrepancy, a male staff member, LEE KI HO, suddenly appeared behind her, began yelling at me, and falsely accused me of insulting her. He caused a scene for no valid reason. This behavior is completely unacceptable and highly inappropriate. Both staff members should be dismissed for their unprofessional conduct and possible attempts to cover up their shady practices.
Stayed 3 nights in Jul 2024

10/10 Excellent

Katyrynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

8/10 Good

Danielle, Fargo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro stop was about a 10-15 minute walk from hotel. Night market was right down the street. Staff were friendly. Only complaint was that the room was small.
Stayed 3 nights in Jul 2024

10/10 Excellent

KUEN

Stayed 7 nights in Jul 2024

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the heart of Myeongdong surrounded by street food markets and all the shops you would want. Next to the cathedral and great transport links. Room was cleaned everyday and staff were always so nice and accommodating. I was a single female travelling and enjoyed the safety features such as needing a key to use the elevator.
Stayed 2 nights in Jul 2024

10/10 Excellent

Yun Ji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Yumiko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Irma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our experience. The staff was very cordial and accommodating.
Stayed 4 nights in Jul 2024

10/10 Excellent

KOJI

Stayed 2 nights in Jul 2024

8/10 Good

Anne

It’s actually a typical 5 star hotel. They know they offer so much amenities. The convenience to go to Myeondong street is right down the hotel. However, I think the staff can do more by being more engaging to clients. Asking how their day, asking if they need assistance; etc. I think the language barrier may be an issue however they were courteous enough to smile but not easily approachable as they have serious attitude. But will smile when approached by clients. I guess in other countries I have been. It’s the staff who approach and much more open to offer assistance due to their body language. Other than than- location is a perk for this hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Wai Chun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time stayed in Royal Hotel Seoul. As the first time, room is neat and tidy. Location is excellent, right next to the shopping street. Highly recommand.
Stayed 1 night in Jul 2024

10/10 Excellent

Lien, san mateo

Stayed 2 nights in Jul 2024

8/10 Good

HITOMI

Stayed 2 nights in Jul 2024

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2024

6/10 Okay

Classydxn

Stayed 5 nights in Jul 2024

4/10 Poor

YU TI DENESE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I stayed here quite a few times alr. This time I recommend it to my family and we booked 5 rooms, however we took almost 3 hours to check-in, as the staff was unsure of the details and are not able to see our booking on their side. We could only have 2 bottled water a day as said by the front desk. Another thing is the staff was not very good at English, therefore we struggle when communicating. One of the staff/managers even showed attitude as we were at the front desk for long (But it was due to their side, where they cannot see our booking), the only way we solved is to call Expedia to tell the hotel about our booking, and they could find it after. Staff attitude was not very good only when we met with issues during check-in. Hope they can handle such problems better in the future with the right attitude
Stayed 5 nights in Jul 2024

10/10 Excellent

soonsim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024