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Montigo Resorts, Somerset

4.0 star property
Hotel in Shepton Mallet with full-service spa and health club
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Montigo Resorts, Somerset

Front of property
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Breakfast, lunch and dinner served
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR
  • Kilver Court
    14 min walk
  • Royal Bath and West Showground
    5 min drive
  • Wells Bishop's Palace
    12 min drive
  • Bristol (BRS-Bristol Intl.)
    41 min drive

Room options

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Heating
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

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Room

The Crossways

Breakfast included
Pet-friendly
Parking included
Free WiFi
4.4 out of 5, Excellent, (453)
The price is AU$197
for 1 night
includes taxes & fees
9 Dec - 10 Dec
The Crossways

About the area

Shepton Mallet

At Montigo Resorts, Somerset you'll be within a 15-minute walk of Kilver Court and 4.1 km (2.5 mi) from Royal Bath and West Showground. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A day of pampering at Charlton House Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna as well as access to aerobics classes. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Continental breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and pet-grooming services. There's also the convenience of an airport shuttle. .Within a 30-minute drive of this 4-property class Shepton Mallet hotel, attractions include Cheddar Gorge and Center Parcs Longleat Forest.

What's nearby

  • Kilver Court - 14 min walk - 1.2 km
  • Royal Bath and West Showground - 5 min drive - 4.1 km
  • Wells Cathedral - 11 min drive - 10.0 km
  • Wells Bishop's Palace - 12 min drive - 10.8 km
  • Wookey Hole Caves - 15 min drive - 14.1 km

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪Mughal Empire - ‬2 min drive
  • ‪The Coffee Den - ‬5 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪Thatched Cottage - ‬4 min walk
  • ‪Subway - ‬3 min drive

About this property

Montigo Resorts, Somerset

Hotel in Shepton Mallet with full-service spa and health club
Montigo Resorts, Somerset offers its guests a full-service spa, a health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and coworking spaces. A sauna, spa services, and a terrace are also featured at the business-friendly Montigo Resorts, Somerset. An airport shuttle (available on request) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Shepton Mallet hotel.

  • 28 guestrooms or units
  • 3 levels
  • Conference rooms
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Montigo Resorts, Somerset offers 28 accommodations with DVD players and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Smart televisions are featured in guestrooms. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Charlton House Spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per accommodation, per stay
  • Food and water bowls and pet-grooming services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

What is the cancellation policy at Montigo Resorts, Somerset?

Montigo Resorts, Somerset offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Montigo Resorts, Somerset?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Montigo Resorts, Somerset on 28 Nov 2024 start from AU$210.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Montigo Resorts, Somerset?

Yep, Montigo Resorts, Somerset has a free self car park.

Is there a spa on site at Montigo Resorts, Somerset?

Yep, Charlton House Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Montigo Resorts, Somerset serve breakfast?

Yeah, continental breakfast is offered on weekdays from 7:00 AM to 9:30 AM and weekends between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Montigo Resorts, Somerset?

No, but there's an airport shuttle on request for a fee.

Is there a bar or restaurant at Montigo Resorts, Somerset?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Montigo Resorts, Somerset?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Montigo Resorts, Somerset?

Furry friends are welcome at Montigo Resorts, Somerset, with grooming services and food and water bowls on offer.

Montigo Resorts, Somerset Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 153 out of 297 reviews" "
Rating 8 - Good. 82 out of 297 reviews" "
Rating 6 - Okay. 32 out of 297 reviews" "
Rating 4 - Poor. 23 out of 297 reviews" "
Rating 2 - Terrible. 7 out of 297 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
Stayed 1 night in Jul 2024

8/10 Good

d

Stayed 2 nights in Jul 2024

6/10 Okay

Natasha

Stayed 1 night in Jul 2024

8/10 Good

Patricia

Stayed 6 nights in Jun 2024

4/10 Poor

Caitlin

Liked: Cleanliness
Disliked: Staff & service
There is an extra charge for everything, service was poor and didn’t feel like a guest.
Stayed 1 night in May 2024

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Stayed 1 night in May 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service great place to be x
Awesome we loved it
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

NEIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Kieran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Stayed 2 nights in Mar 2024

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Catfished
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem New Glastonbury
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
Stayed 1 night in Mar 2024

6/10 Okay

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Aleksandra

Disliked: Property conditions & facilities
Not as glamorous as it seems
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
Stayed 2 nights in Nov 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
Stayed 1 night in Oct 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid week stop
Great visit , restaurant menu needs frequent change.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful autumn weekend away
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
Stayed 1 night in Oct 2023

6/10 Okay

Jon

Business traveller, Travelled with partner
Liked: Cleanliness
The room had no heating in there And the room was very dated
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Stayed 1 night in Oct 2023