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Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

4.0 star property
Hotel in Tsumagoi with 2 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Outdoor pool
Exterior
Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn) | Bathroom
Hiking
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Pool
    Pool
  • Bar
    Bar
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included

Explore the area

Map
1453-2 Kanbara, Agatuma-gun, Tsumagoi, Gunma-ken, 377-1402
  • Karuizawa Toy Kingdom
    4 min drive
  • Onioshidashi Volcanic Park
    5 min drive
  • Asama Volcano Museum
    6 min drive

Room options

View all photos for Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 81 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

Highlights

Terrace
Air conditioning
Heating
Fridge
TV
Blackout curtains
2 bedrooms
Bidet
  • 81 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Highlights

Terrace
Air conditioning
Heating
Fridge
TV
Blackout curtains
Bidet
Private bathroom
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Two Bed Room Suite (Please include all persons in your reservation)

Two Bed Room Suite (Please include all persons in your reservation)

Two Bed Room Suite (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
Bidet
  • 81 sq m
  • Resort view
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese Western Style Suite　(Please include all persons in your reservation)

Japanese Western Style Suite　(Please include all persons in your reservation)

Japanese Western Style Suite　(Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Shower/bath combination
Bidet
  • 81 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
  • 56 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 82 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 3 Double Beds and 3 Single Futons

View all photos for Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 56 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
2 bedrooms
Bidet
Private bathroom
  • 81 sq m
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Two Bedrooms Suite

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Two Bedrooms Suite

  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Twin Room with Open Air Bath and Terrace Non smoking

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room with Open Air Bath and Terrace Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Four Beds Suite with Terrace with Open Air Bath Non smoking

View from property

Four Beds Suite with Terrace with Open Air Bath Non smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Twin Room Non smoking

Living area

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Suite

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Japanese Western Style Suite

  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Standard Twin Room

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Family Suite with Sky View and Open Air Bath Non smoking

View from property

Premium Family Suite with Sky View and Open Air Bath Non smoking

  • Sleeps 6
  • 2 Double Beds, 3 Single Futons and 1 Queen Bed

Premium Four Beds Suite with Superb View Asama View and Open Air Bath Non smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Four Beds Suite with Open Air Bath in the Woods Non smoking

Hair dryer, slippers, bidet, towels

Four Beds Suite with Open Air Bath in the Woods Non smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Twin Room with Open Air Bath in the Woods Non smoking

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room with Open Air Bath in the Woods Non smoking

  • Sleeps 2
  • 2 Single Beds

Japanese Western Style Open Air Bath, in the Woods, Nonsmoking

  • Sleeps 5
  • 3 Single Futons and 2 Single Beds

Standard Twin Room With Open Air Bath, In The Woods, Nonsmoking

  • Sleeps 2
  • 2 Single Beds

Four beds Suite-smoking

  • Sleeps 4
  • 4 Single Beds

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Exterior
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The price is AU$381
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includes taxes & fees
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About the area

Tsumagoi

At Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort you'll be 2.8 km (1.8 mi) from Karuizawa Toy Kingdom and 3.1 km (1.9 mi) from Onioshidashi Volcanic Park. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at リラクゼーションnonoka can include facials and body treatments. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor tennis court along with access to hot springs and bike hire. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 7 AM and 10:00 AM. There's also free self parking, along with the convenience of free train pick-up service. .Within a 30-minute drive of this 4-property class Tsumagoi hotel, attractions include Hoshino Onsen Hot Spring and Karuizawa Prince Shopping Plaza.

What's nearby

  • Karuizawa Toy Kingdom - 4 min drive
  • Onioshidashi Volcanic Park - 5 min drive
  • Asama Volcano Museum - 6 min drive
  • Mount Asama - 8 min drive
  • Karuizawa Snow Park - 15 min drive

Getting around

  • Sakudaira Station - 31 min drive

Restaurants

  • ‪浅間牧場茶屋 レストラン - ‬6 min drive
  • ‪地粉そば処みのり - ‬5 min drive
  • ‪KAFE - ‬11 min walk
  • ‪ハコニワ食堂 - ‬3 min drive
  • ‪Bacon - ‬9 min walk

About this property

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Hotel in Tsumagoi with 2 restaurants and full-service spa
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort offers its guests a full-service spa, hot springs, and an outdoor tennis court. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. An outdoor pool, a rooftop terrace, and spa services are also featured at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

  • 233 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Built in 1995
  • Terrace on the roof
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Lift
  • Bar or lounge
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort offers 233 air-conditioned accommodations with a safe and complimentary slippers. This Tsumagoi hotel provides complimentary wireless Internet access. Bathrooms include bidets, hairdryers and toothbrushes and toothpaste. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Rollaway/extra beds (surcharge) are also available.
Guests can indulge in a pampering treatment at the hotel's full-service spa, リラクゼーションnonoka. Services include facials and body treatments. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Languages

Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Khmer, Korean, Malay, Polish, Portuguese, Spanish, Thai, Turkish, Ukranian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle during limited hours
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: JPY 2,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • Lift

More

  • 8 floors
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: JPY 4000
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 4000

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
A pick-up shuttle from the train station is provided only 3 times daily.

Renovations and closures

The following facilities or services will be unavailable from February 3 2025 to February 6 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 3564.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 1600 for children
  • Early check-in fee: JPY 4000 (subject to availability)
  • Late check-out fee: JPY 4000 (subject to availability)
  • Rollaway bed fee: JPY 3564.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Karuizawa 1130
Karuizawa 1130
Karuizawa Hotel 1130
Hotel Karuizawa 1130 Tsumagoi
Karuizawa 1130 Tsumagoi
Hotel Karuizawa 1130
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Hotel
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Tsumagoi

Frequently asked questions

What is the cancellation policy at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

As of 12 Nov 2024, prices found for a 1-night stay for 2 adults at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort on 17 Nov 2024 start from AU$295.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Yep, Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Is there a spa on site at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Yep, リラクゼーションnonoka is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort have a pool?

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort has an outdoor pool. The swimming pool will be unavailable from February 3 2025 to February 6 2025 (dates subject to change).

What luxury perks are available at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort features a full-service spa, an outdoor pool and 2 restaurants.

Does Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort serve breakfast?

Sure does, buffet brekkie is offered daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

No, Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

No, pets are not allowed.

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 153 out of 466 reviews" "
Rating 8 - Good. 206 out of 466 reviews" "
Rating 6 - Okay. 76 out of 466 reviews" "
Rating 4 - Poor. 21 out of 466 reviews" "
Rating 2 - Terrible. 10 out of 466 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Wennie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Tong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Service ever. our 18 mths old child developed fever when we were on the way to the hotel. could not find any open hospital so we just wanted to try our luck to go straight to hotel and ask for help. they told us its better to ring ambulance when we arrived, also offered us to ring ambulance on our behalf, due to our limited Japanese. a manager (I assumed) even asked one of their staff to go outside to direct the ambulance on their entry. while we were waiting for the ambulance, they gave us ice pack to cool my child. Can't thank them enough for what they have done to our family.
Stayed 2 nights in Jun 2024

10/10 Excellent

Yukika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sayuri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price Enjoyed hotspring, Sauna, Kids room, and swimming pool with my 2 year old kid. Room is very big and comfotable. C/in took about 30mins, recommend arrive at the property before 3PM or after 4PM.

8/10 Good

CHI HO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is in the mountain area. It took about 20-30 min driving on mountain roads to get there. The resort is big and has everything you need. I got a family room and it was huge! The room has a big bathtub and living room area. There is also a small kitchen sink and countertop which is convenient. There is a hot spring which is free to all guests. The water park for kids has a fee but I think that’s acceptable. Overall I’m satisfied with this resort and would recommend it to families with small children. The only downside is that it’s an older property so the furnitures look old (but they are clean). The lighting of the room is also quiet dim. The staff are friendly and helpful. I asked for extra pillows at midnight (the ones in the room were too soft) and they delivered them to us without problem.
Stayed 3 nights in Aug 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Saradhi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Soloveva

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

華斌

GWの軽井沢
家族で温水プールを楽しめました。水着用脱水機はお風呂場に設置していただければもっと利便性の向上につながると思います。
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Old and shabby room
The hotel is ok. But the condition of our room (two bedroom) was awful. The furniture is old and broken, the walls are shabby. The swimming pool is not free even for hotel guests! We had to pay for visiting it.
Stayed 1 night in Feb 2019

4/10 Poor

Shea

Disliked: Staff & service, property conditions & facilities, room comfort
Poor Service & Small Rooms
1. The hotel staff was unfriendly during check in. Clearly impatient about using English. Unwilling to respond about our request about a room near the escalator and about its restaurants types. 2. The staff provided us with incorrect printed information about its facilities opening times. We planned to use its chargeable indoor swimming pool on the morning of the checkout day. (printed information says open at 09:00-21:30). The pool is actually closed on all mornings during the winter 3. The originally booking room type has a living area. Our room didn't. RM536, likely is the smallest room in the hotel (according to floor plan) In total we spend ¥174000 for 3 nights. In exchange of disappointment and infuriation
Stayed 3 nights in Dec 2018

8/10 Good

dutchie

Liked: Cleanliness, staff & service, amenities
The staff do a great job to make your stay a good , torn,worn, severely stained. Don't know what the issue was with the heat. Not too warm. The room we had was a large room. Also was showing signs of age and or neglect. The room was very cold at night, but a portable heater was dropped off to our room, to sort of remedy the problem. Wifi signal was very poor. The food at the buffet was really nice and again the staff do a great job. The staff at this facility in my opinion is what keeps this establishment going. As for the building maintenance and upkeep. They better pick that up a bit. If not, the minor repairs will become huge problems and for the larger problems I saw, they better get fixed immediately. Or you'll might as well get ready to close it down. I don't like having to say things like this, but if an establishment like this, doesn't show care towards it's facility, then what's the point of even being open in the first place.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足です
露天風呂が気持ち良かったです。夕食朝食ともに美味しく満足です。
Stayed 1 night in Sep 2018

10/10 Excellent

Saumil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful weekend getaway
Beautiful rooms, very clean and nice. Perfect to get away for a weekend. Nothing to do in the area, but its perfect for relaxation

6/10 Okay

Khandelwal

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It is great, very nice, huge room and friendly staff. A great price this season. I got upgrade to a better view room. The Osen is excellent and quiet. I will recommend this hotel if you drive.

10/10 Excellent

Anabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly good hotel
It was a perfect stay in this hotel. We will surely come back in our next trip.

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Would recommended to friends, just the location is a little bit far.

10/10 Excellent

Will, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a short stay
Had a great view of Mt Asama from our window on the 6th floor. Not all rooms will have this view. Not much to do in the area but a perfect place to stay one night while passing through.

6/10 Okay

Francis, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the Mountain with Snows.
Too far away from the Train Station and not many choices of the food in the hotel. Shuttle schedule is not frequent and convenient. Hot Spring is nice.

8/10 Good

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet place
Scenery was great but it was a little remoted

8/10 Good

HON KIT

Liked: Cleanliness, staff & service, room comfort
Half an hr uphill drive from city centre/outlet, price is good