4/10 Poor
Kelsey
Travelled with family, Travelled with partner
1 Oct 2024
Liked: Staff & service
Disliked: Cleanliness
We arrived at 3:30 PM and were warmly greeted by the friendly concierge team. We checked into Room 103, which unfortunately had some cleanliness issues, including old rose petals and leaves on the floor and in the closet. Additionally, the room was dusty, there was a makeup bottle behind the bed near the window and a partially clogged sink that drained slowly. While these were minor concerns, they did affect our initial impression.
After settling in, we explored the facilities, which were well-maintained; the gym and pool area were clean, and the bar and dining room appeared tidy. We enjoyed a peaceful walk in the neighborhood before returning to our room around 7:30 PM. However, we discovered two small bugs near the corner of the bed, likely remnants from previous guests. This discovery made us uneasy, as we were concerned about bringing any pests home.
I informed the concierge about the situation, and she kindly offered us a king-size room as an alternative. We asked if we could use the jacuzzi before moving, but ultimately decided against it due to our discomfort. Upon entering our new room (130), we immediately inspected the bed and witnessed a larvae bug which crawled under the bed, which we also found alarming. We promptly notified the front desk, returned the complimentary breakfast coupons, and decided to leave around 8:30 PM.
While the staff was excellent and the facilities appeared clean, the pest issue significantly impacted our experience.
Kelsey
Stayed 1 night in Sep 2024