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Mercure London Staines-upon-Thames Hotel

3.0 star property
Riverwalk hotel with bars/lounges and 24-hour front desk
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
Exterior
2 bars/lounges
Twin Room, River View
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Pet-friendly
The price is AU$88
includes taxes & fees
9 Feb - 10 Feb

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Staines Bridge
    ‪6 min walk‬
  • Royal Holloway, University of London
    ‪5 min drive‬
  • Thorpe Park
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪19 min drive‬

Room options

View all photos for Twin Room, River View

Twin Room, River View

Twin Room, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Shower/bath combination
Private bathroom
  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

7.6 out of 10
Good
(15 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Shower/bath combination
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Shower/bath combination
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Double Room, River View

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Shower/bath combination
Private bathroom
  • 16.5 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Sofa bed - double
Shower/bath combination
  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

ibis London Heathrow Airport

Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (2329)
The price is AU$110
for 1 room
includes taxes & fees
2 Feb - 3 Feb
ibis London Heathrow Airport

About the area

Staines

At Mercure London Staines-upon-Thames Hotel you'll be within steps of Thames River and Thames Path. Highlights at this hotel include 2 bars/lounges and a restaurant. .The restaurant, Riverside Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Lounge Bar is the hotel's own bar. A meeting room and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 7 AM and 9 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 3-property class Staines hotel include Windsor Castle and LEGOLAND® Windsor.

What's nearby

  • Royal Holloway, University of London - 5 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • Windsor Great Park - 12 min drive
  • LEGOLAND® Windsor - 13 min drive

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Riverwalk hotel with bars/lounges and 24-hour front desk
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
  • Dining venue
Mercure London Staines-upon-Thames Hotel offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 7 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 7.00 per person
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

What is the cancellation policy at Mercure London Staines-upon-Thames Hotel?

Mercure London Staines-upon-Thames Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure London Staines-upon-Thames Hotel?

As of 19 Jan 2025, prices found for a 1-night stay for 2 adults at Mercure London Staines-upon-Thames Hotel on 9 Feb 2025 start from AU$88.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure London Staines-upon-Thames Hotel?

Yep, Mercure London Staines-upon-Thames Hotel has a self car park for GBP 10.00 per day. Onsite parking is limited.

Are there any beaches close to Mercure London Staines-upon-Thames Hotel?

The closest beach to Mercure London Staines-upon-Thames Hotel is Ruislip Lido Beach (18.3 km).

Is Mercure London Staines-upon-Thames Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mercure London Staines-upon-Thames Hotel is a hit with families.

Does Mercure London Staines-upon-Thames Hotel serve breakfast?

You bet, continental breakfast is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Mercure London Staines-upon-Thames Hotel?

No, Mercure London Staines-upon-Thames Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure London Staines-upon-Thames Hotel?

Yep, you can grab a meal at Mercure London Staines-upon-Thames Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Mercure London Staines-upon-Thames Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 85 reviews" "
Rating 8 - Good. 28 out of 85 reviews" "
Rating 6 - Okay. 10 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

George

Stayed 1 night in Sep 2024

4/10 Poor

Daniel

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Room was poor, so called 'River view' was completely blocked by a big tree. Room was very cold, the kettle didn't work at all, and the bathroom small
Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

anna

Liked: Cleanliness, staff & service
Lovely view of river
Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie Jayne, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay and i will be back!
Stayed 1 night in Oct 2024

2/10 Terrible

Anthony

Liked: Amenities
NO SLEEP ALL NIGHT. Fire alarm went off at 1am and again at 4pm. Staff blamed this on steam from someone’s bathroom. Also when alarms went off none of the lamps in the room worked. Very unsafe. Plus noise from very close railway line and planes.
Stayed 1 night in Sep 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice river setting
A nice hotel on the river. Well kept to a high standard and friendly, helpful staff
Stayed 1 night in Sep 2024

10/10 Excellent

Inese

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was pleasantly surprised about room and staff service 😍👌 some 4 star hotel staff should take example how to give a good service. Definitely recommend this hotel and will stay again in future. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Sep 2024

10/10 Excellent

Richy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay Stayed in room with view and balcony 👍 Excellent staff on reception in the morning
Stayed 2 nights in Sep 2024

4/10 Poor

Tom

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

James, Harrow

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and nice but without air con and only able to open the windows slightly it got far too hot. Even though it was raining overnight
Stayed 1 night in Sep 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spotless rooms and a great breakfast
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice enough location but the hotel is not run for a guest experience!
Stayed 1 night in Sep 2024

8/10 Good

Carolyn

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely big room amazing bed with in walking distance to everything shopping center train and bus station all within 7 mins walk
Stayed 1 night in Aug 2024

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No lift. For a hotel close to the airport and most guest having heavy luggage it shocked me. No breakfast included and staff aren’t overly friendly on the front desk. Lovely big bed and very clean. Nothing in the area if you are looking for food.
Stayed 1 night in Sep 2024

8/10 Good

Elizabeth

We booked a room for one night to be closer to Heathrow Airport for a flight the next day. After confirming that a late night check in was available, we arrived around 10.30 pm. We were offered a wake up call at checkin which was thoughtful. We asked for a nightcap at the bar, and were told he could bring it to our rooms if we wanted to. We spent a pleasant half hour having a drink and chatting to the staff. When we retired to our room, again more drinks were offered through room service. The room was very clean. The air con machine was not producing any cold air, so we turned it off as it was not worth the noise. The hotel has been decorated to keep the place maintained, but it is dated, and there is only so much a lick of paint do. Needs a proper renovation. But, as the paying guest wants a 5 star stay at a 1 star price, I feel for these businesses. Would I stay here again? Yes, it was within a 20 minutes rush hour drive to Heathrow, the beds were comfy, there was paid parking on site and the staff were really friendly and helpful.
Stayed 1 night in Sep 2024

4/10 Poor

Lina

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Cleanliness
Stayed 3 nights in Sep 2024

8/10 Good

Tunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Mercure Staines
Hotel is perfectly located with viewing over the river thames. Easy access to transportation, restaurants and nearly all major shops. We felt safe for our 5 days stay. The staff are excellentfrom checking in to departure.
Stayed 5 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice setting
Stayed 1 night in Aug 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and short walk to town. Comfy bed Wasn't impressed that main shower didnt work and had been replaced by a smaller shower attached to tap therefore Incouldnt have a shower. Was located on a ground floor room overlooking the car park. It was secure but maybe not the most appropriate when travelling with a child.
Stayed 2 nights in Aug 2024