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Staines Hotel

3.0 star property
Riverwalk hotel with bars/lounges and 24-hour front desk

Photo gallery for Staines Hotel

Exterior
Lobby
Room, 2 Single Beds, River View
Room amenity
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
The current price is AU$134
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Thorpe Park
    ‪6 min drive‬
  • Windsor Castle
    ‪12 min drive‬
  • LEGOLAND® Windsor
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪21 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Shower/bath combination
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Shower/bath combination
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, River View

Room, 2 Single Beds, River View

Room, 2 Single Beds, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Shower/bath combination
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Classic Double Room, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Shower/bath combination
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

In-room safe, desk, blackout curtains, iron/ironing board

Family Room, Multiple Beds

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Shower/bath combination
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

About the area

Staines

At Staines Hotel you'll be steps from Thames River and 4.1 km (2.5 mi) from Thorpe Park. Highlights at this hotel include 2 bars/lounges and a restaurant. .The restaurant, Riverside Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Lounge Bar is the hotel's own bar. A meeting room and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Continental breakfast is available daily between 7 AM and 9 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 3-property class Staines hotel include Windsor Castle and LEGOLAND® Windsor.

What's nearby

  • Royal Holloway, University of London - 5 min drive - 4.4 km
  • Runnymede - 6 min drive - 4.9 km
  • Thorpe Park - 6 min drive - 4.6 km
  • Windsor Castle - 12 min drive - 10.4 km
  • LEGOLAND® Windsor - 13 min drive - 11.9 km

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Staines Hotel

Riverwalk hotel with bars/lounges and 24-hour front desk
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Staines Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
  • Dining venue
Staines Hotel offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 15.95 per person
  • Self-parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel Hotel
Staines Hotel Staines
Staines Hotel Hotel Staines
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel

Frequently asked questions

What is the cancellation policy at Staines Hotel?

Staines Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Staines Hotel?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at Staines Hotel on 20 Apr 2025 start from AU$134.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Staines Hotel?

Yep, Staines Hotel has a self car park for GBP 10.00 per day. Onsite parking is limited.

Are there any beaches close to Staines Hotel?

The closest beach to Staines Hotel is Ruislip Lido Beach (18.3 km).

Is Staines Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Staines Hotel is a hit with families.

Does Staines Hotel serve breakfast?

You bet, continental breakfast is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Staines Hotel?

No, Staines Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Staines Hotel?

Yep, you can grab a meal at Staines Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Staines Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Staines Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 114 reviews
Rating 8 - Good. 37 out of 114 reviews
Rating 6 - Okay. 14 out of 114 reviews
Rating 4 - Poor. 7 out of 114 reviews
Rating 2 - Terrible. 3 out of 114 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel ! Staff very polite!!
Stayed 1 night in Jan 2025

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Inese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I stayed first time I was pleasantly surprised when I walked into the room. It was a good-sized room with a balcony. The bed was very comfortable. I had a great night's sleep. The second time was just as good as the first, and it exceeded all of my expectations.Hotel staff is exceptional⭐️⭐️⭐️⭐️⭐️I really liked the hotel, staff were fantastic and the location was really good. ⭐️⭐️⭐️⭐️⭐️ I would highly recommend this hotel and definitely stay there again ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2025

10/10 Excellent

Patryk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, pet friendly
Very nice hotel. Clean, nice staff, very surprised with the quality for the price. Deffinetly will stay next time.
Stayed 3 nights in Dec 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Mercure Staines
It was adequate for my needs. The building is 200 yrs old and Accor is still in the process of renovating it.
Stayed 5 nights in Dec 2024

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Staff & service
No bad hotel. Good location but nof much else
Comfortable room and bed. Good loation. Heating not working so had to request portable heater Had requested ground floor room as we had our elderly dog with us but were allocated and upstairs room furthest from entrance. No lift so carried our staffy up and down stairs for 3 days. Considering they charge extra for a dog it would be good to have an appropriate room as requested.
Stayed 3 nights in Dec 2024

6/10 Okay

MARK

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Great proximity to LHR (around 20 minutes drive), comfortable bed and spacious room, great and helpful staff.
Stayed 1 night in Dec 2024

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely position next to the Thames.
Stayed 1 night in Dec 2024

10/10 Excellent

Steven Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room aling the river
Stayed 1 night in Oct 2024

8/10 Good

John, Goole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Comfortable bed and pillows. Good position on the river bank and an easy walk into the town centre if you need to.
Stayed 1 night in Dec 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice experience with room for a little improvement
The location on the river with parking was excellent. On arrival the staff was very friendly 🙂. Nice little bar area was cosy, the back of hotel had a very nice out door patio overlooking the river. If theres 1 thing that lets it down its the cheap table and chairs down stairs which gives it a cheap feel, and the room needs a colour transformation to make it feel warmer, with a slightly more modern feel. The view from the balcony was pricless even on a cold winters night.. overall it was a pleasent stay with my comments being a positive rather than a negative as id give it a solid 7/10 with room to slight improvement to get it to a 9/10. Scott & Nina xx
Stayed 1 night in Dec 2024

6/10 Okay

sanjeev

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great value hotel
Stayed 1 night in Nov 2024

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful, poor service and not well maintained. Food was very limited and cold
Stayed 1 night in Nov 2024

8/10 Good

Peter, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unplanned stay near LHR T3
Wasn’t planning to stay near Heathrow but Storm Bert and a cancelled flight had other ideas. The hotel was perfect after a tiring day and the staff were great👍
Stayed 1 night in Nov 2024

4/10 Poor

Iain

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Don’t think I’ll stay here again.
I booked the hotel as it stated free parking but when I got to the hotel, car parking was £10 a night. The weather was cold and I was advised that radiators in the bedrooms are not switched on! My room was so cold. The only plus point was breakfast. Lots of choice and the quality was good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service
Good location nice staff easy for the town.
Stayed 1 night in Nov 2024

6/10 Okay

G

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good enough for one night
For the price, the room did the job. Potentially not at the standard of other Mercure hotels but it was good for one night and convenient access to Heathrow. There was quite a lot of noise from the road as well as something mechanical in the hotel that would go on and off. The room was cold when I checked in but there were electric heaters which soon warmed the room. There was plenty of hot water and the bed was comfy.
Stayed 1 night in Nov 2024