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The Grove

5.0 star property
Hotel with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Grove

Exterior
Couples treatment room(s), sauna, steam room, body treatments
Hypo-allergenic bedding, minibar, in-room safe, desk
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Couples treatment room(s), sauna, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • On private beach
  • Spa
  • Bar
  • 24/7 front desk
  • Gym

Explore the area

Map
Chandlers Cross, Watford, England, WD3 4TG
  • The Grove
    1 min walk
  • Cheslyn House and Gardens
    4 min drive
  • Cassiobury Park
    5 min drive
  • London (LHR-Heathrow)
    33 min drive

Room options

View all photos for Clarendon Suite

Clarendon Suite

Clarendon Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Designer toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (The Grove)

Suite (The Grove)

Suite (The Grove)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, View

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Designer toiletries
Private bathroom
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Victoria Suite

Victoria Suite

Victoria Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Piano Suite

Piano Suite

Piano Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Designer toiletries
Bathrobes
Hairdryer
  • 29 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds

View all photos for Villiers Suite

Villiers Suite

Villiers Suite

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - twin
  • 34 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Designer toiletries
Bathrobes
  • 29 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, View (King)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, Multiple Beds, View (King)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Hyde Suite

Hyde Suite

Hyde Suite

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 64 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Designer toiletries
Bathrobes
  • 29 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 34 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Mansion)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Mansion)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
Hairdryer
  • 34 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - single
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Designer toiletries
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mansion)

Superior Room, 1 King Bed (Mansion)

Superior Room, 1 King Bed (Mansion)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Private bathroom
Hairdryer
  • 29 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Designer toiletries
Bathrobes
Hairdryer
  • 29 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sopwell House

Breakfast included
Spa
Parking included
Free WiFi
4.5 out of 5, Wonderful, (297)
The price is AU$657
for 1 night
includes taxes & fees
10 Dec - 11 Dec
Sopwell House

About the area

Watford

A luxury stay in Watford awaits you at The Grove. You'll be 2.2 km (1.3 mi) from Cassiobury Park and 2.8 km (1.8 mi) from Warner Bros. Studio Tour London. Highlights at this beachfront hotel include 2 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Sequoia can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The restaurant, The Stables, is open for breakfast, brunch, lunch and dinner. The hotel's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Business travelers can take advantage of 17 meeting rooms, a conference centre, and a business centre. Plus you'll find an indoor swimming pool, free Wi-Fi in public areas and a gym. On weekday mornings English breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Watford hotel include Watford Palace Theatre and Topgolf Watford.

What's nearby

  • The Grove - 1 min walk - 0.1 km
  • Warner Bros. Studio Tour London - 5 min drive - 3.2 km
  • Watford Palace Theatre - 7 min drive - 4.2 km
  • Topgolf Watford - 9 min drive - 5.7 km
  • Vicarage Road Stadium - 10 min drive - 5.8 km

Getting around

  • Watford Junction Station - 6 min drive
  • Watford Underground Station - 8 min drive
  • Heathrow Airport (LHR) - 38 min drive

Restaurants

  • ‪McDonald's - ‬7 min drive
  • ‪The Rhubarb Cafe - ‬5 min drive
  • ‪The Sunny Side Brunch - ‬6 min drive
  • ‪The Potting Shed at the Grove - ‬3 min walk
  • ‪The Studio Cafe - ‬7 min drive

About this property

The Grove

Hotel with private beach and full-service spa
Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Enjoy a summer holiday at The Grove, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a children's club, a children's pool and a seasonal outdoor pool. Free self parking and valet parking are available.

This 5-star Watford hotel is smoke free.

  • 215 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
The Grove offers 215 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and free newspapers. Microwaves, fridges and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Sequoia has 16 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Afrikaans, Bulgarian, Danish, Dutch, English, French, German, Hindi, Italian, Polish, Spanish, Swahili, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A poolside bar

Restaurants on site

  • Colette's
  • The Glasshouse
  • The Lounges
  • The Stables

Family friendly

  • Arcade/game room
  • Baby bath
  • Children's club (surcharge)
  • Children's pool
  • Free supervised activities for children
  • Highchair
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Playground
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 17 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Deposit is payable by credit card or debit card and is due at the time of check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 14 September to 14 September:
  • One of the swimming pools
  • Beach
  • Tennis courts

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 66 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 28 for adults and from GBP 14.00 for children
  • Airport shuttle fee: GBP 80.00 per vehicle (one way)
  • Pet fee: GBP 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 50.0 per night
  • High chair fee: GBP 0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • The seasonal pool will open in April and close in September.
  • Pool access available from 6:30 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grove Aparthotel Watford
Grove Watford
Grove Hotel Watford
The Grove Hotel
The Grove Watford
The Grove Hotel Watford

Frequently asked questions

What is the cancellation policy at The Grove?

The Grove offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grove?

As of 26 Nov 2024, prices found for a 1-night stay for 2 adults at The Grove on 15 Dec 2024 start from AU$849.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grove?

Yep, The Grove has a free self car park and free valet parking.

Are there any beaches close to The Grove?

The closest beach to The Grove is Ruislip Lido Beach (9.9 km).

Is there a spa on site at The Grove?

Yep, Sequoia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does The Grove have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:30 AM to 8:00 PM (Seasonal outdoor pool open from April to September).

What luxury perks are available at The Grove?

The Grove features a private beach, a full-service spa and an indoor pool.

Is The Grove family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs and baby baths in the guestrooms, it's no surprise that The Grove is a hit with families.

Does The Grove serve breakfast?

You bet, English brekkie is offered weekdays between 7:00 AM and 10:00 AM and weekends between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at The Grove?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Grove?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grove?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at The Grove?

Dogs are welcome at The Grove, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 30 kg per pet.

Is there a golf course on site at The Grove?

Yep, The Grove has an 18-hole golf course. A golf driving range, golf lessons and golf clubs are available.

The Grove Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 118 out of 174 reviews" "
Rating 8 - Good. 31 out of 174 reviews" "
Rating 6 - Okay. 14 out of 174 reviews" "
Rating 4 - Poor. 8 out of 174 reviews" "
Rating 2 - Terrible. 3 out of 174 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but room prices gave us higher expectations than were met. Whilst we were very fortunate to be upgraded from a standard room to deluxe, it still fell short. Our cold tap wouldn’t run, weak toilet flush, we had very basic mini bar and the hallways to the bedrooms were very dated and didn’t smell particularly fresh. Great all round hotel with amazing amenities but it could do with modernising the rooms. Tv was old fashioned (but did have Netflix), and balcony was very small with two very basic chairs.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Alison

Stayed 1 night in Aug 2024

10/10 Excellent

Kieran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. I would say the view rooms probably not worth it. Ours was half obstructed by a wall.
Stayed 1 night in Aug 2024

10/10 Excellent

Corin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing for our kids, 2 and 5. They absolutely loved it!!! It was a great spot and of our 14 days overseas their breakfast offering was the MOST EPIC!! So delicious! Super impressed. Loved our stay!!
Stayed 3 nights in Jul 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not up to usual high standards
We are regulars at The Grove and love it there, but the dinner service (outside the lounge) was dreadful last night. Lack of attentiveness, no proactivity, incredibly slow, etc. At £750 a night in a 5* hotel, that’s just not acceptable. Everything else was great, as usual.
Stayed 1 night in Aug 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Anniversary Stay
It was our 24th wedding anniversary & this was addressed by us being given an early check in (requested some time before) & a slightly later check out as we had a morning spa treatment. We were given a bottle of champagne & chocolates in our room & the staff were all thoroughly assertive, kind & helpful. A few months prior to our stay we had a phonecall to ask if the a customer Relations Team could help with anything during our stay & a few days before our stay we had a watts app message asking the same thing & responded to any messages almost immediately so the service was impeccable. Every part of the hotel was spotless clean, well sign posted & 5 star. The ‘Feast on Cloud 9’ was a lovely experience as was the pop up restaurant Skewd. The walled garden & outside pool & beach was amazing especially as we had fantastic weather. If we could afford it I would love to stay again & would highly recommend it to others!
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Oliver

Stayed 1 night in Jun 2024

10/10 Excellent

Roshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Great stay with family for fathers day. We ate at all of the restaurants, all were super, but the breakfast really must be the best I have ever had in the UK. Grounds and activities were all great too.
Stayed 1 night in Jun 2024

6/10 Okay

Priya

Liked: Cleanliness, room comfort
Average!
Booked 2 nights at The Grove and was really looking forward to our stay; however it wasn’t quite up to the standard I expected. Room had everything you need and was clean [which is expected]. The desk/dressing table could do with an updated larger wall mirror. Certain staircase and lifts could do with some TLC as they are worn! Spa, was nice however facilities in the women’s changing room were not all working! Disappointing! You get the usually robe, towels, flip flops as you do in a “luxury hotel/spa”! Food, I would say breakfast and dinner at Skewd were the highlight. Breakfast had a variety of options from fresh fruit to cooked hot food. Everything was delicious, I tried a bit of everything. Dinner at Skewd was lovely, service was great. The team bought out a birthday treat and shots on the house which was a nice touch. Hotel Service, hit and miss with reception. when called they are quick to get you off the line, twice I was hung up on while still asking for something! Doormen and baggage porters were very friendly and courteous. Very annoyingly, by magic…!!!! One of my sandals went missing from the room! I arrived wearing both on Friday and upon leaving it had gone missing! No one seemed to know where it had gone!!! I would have expected a courtesy call having left my details! Nothing a day later after leaving!!
Stayed 2 nights in Jun 2024

2/10 Terrible

Chryssoula

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with high standards. Some slight niggles with the room but a very enjoyable stay
Stayed 1 night in Jun 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times, every visit is a complete joy. Staff are wonderful, service is excellent, food is superb, facilities (especially the pools) are 11 our of 10 ! Gardens are wonderful and there are beautiful walks around. Will keep returning.
Stayed 1 night in Jun 2024

8/10 Good

Joleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and very convenient. The grounds are stunning. I would have expected the rooms to be nicer given the $$$. The tub is so difficult to step into, I was scared each time as I'm pregnant and kept grabbing for dear life. I kept thinking what would people with disabilities or elderly do.
Stayed 2 nights in May 2024

10/10 Excellent

Charles

Stayed 1 night in May 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Great hotel, beautiful bedroom with good space, very friendly and accommodating staff.
Stayed 3 nights in May 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Golf course was great!
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Diah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Eberhard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting and the hotel proper were great. The long corridors to get to our room needed getting used to. The staff were excellent, caring and attentive. We had erroneously not booked the fine dining Madhus and ended up in the Stables, so noisy with young folks that we left for the Glasshouse, best described as a gastro pub. The buffet was plentiful and well presented. The service was pleasant and helpful. The distance between the two restaurants is so impressive that we had to order a golf cart for transport ( matter of age ). We liked our stay overall but next time will book the Madhus
Stayed 2 nights in Apr 2024

10/10 Excellent

Guy

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely getaway just outside of London
It's an excellent hotel for a family getaway. The staff were super friendly, the food was fantastic, the outdoor pool was heated, and the activities were great! Our only complaint was that the beds were a little uncomfortable. This was especially the case for the kids' sofa bed and temp bed. Our kids are 11 and 13, so they may be too old for these sorts of things.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Travelled with family
Stayed 2 nights in Mar 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beat hotel
Amazing hotel, the staff are amazing and the food at the glasshouse is incredible.
Stayed 1 night in Mar 2024