4/10 Poor
Michelle
Travelled with partner
21 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Tried very much to like them but so many issues occured. Tried to check in early but our room was not ready yet so we came back at 3:15pm (check in time was 3pm). We were told our room was still not ready for another 20 mins by a rude staff. We were also not told about the lounge area until after a day there. Upon entering the room, there was a puddle on the floor next to the fridge. When we alerted the staff, they said it was not from a fridge leak but leftover cleaning solution from earlier. Our room wifi never worked and when asked the staff told us to use another room's wifi since the pw's are similar. This is the hardest bed I have ever slept on (for reference, we had 3 other hotels in Taiwan prior to this one) - like a floor (no joke). In the 2 days we stayed there, the cleaning folks did not remove some trash in the bathtub and the fridge was left ajar. I tried to make use of the free laundry there - started a load in the washer at 9pm when there was no other washer or dryer machines in use. When I returned at 10pm, all 3 dryers were in use for 1 hour and I was unable to dry my clothes before the laundry closed at 11p. Found some non hotel guests from other floors were using the machines. On the last night there, there was a cockroach crawling on the wall.
The only redeeming factors of this place were the strong water pressure, location so close to main station MRT, and some nice staff who arranged an airport shuttle for us. Otherwise very disappointing.
Michelle
Stayed 2 nights in Nov 2024
