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Seminole Hard Rock Hotel & Casino Tampa

4.0 star property
Hotel with 9 restaurants, steps from Seminole Hard Rock Casino Tampa

Photo gallery for Seminole Hard Rock Hotel & Casino Tampa

3 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Lobby
Poolside bar
Premium bedding, pillow-top beds, in-room safe, blackout curtains
Couples treatment room(s), sauna, steam room, body treatments

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
The current price is AU$577
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
5223 N Orient Road, Tampa, FL, 33610
  • Seminole Hard Rock Casino Tampa
    ‪1 min walk‬
  • Florida State Fairgrounds
    ‪2 min drive‬
  • MidFlorida Credit Union Amphitheatre
    ‪4 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪18 min drive‬

Room options

View all photos for West Tower Deluxe Queens

Premium bedding, pillow-top beds, in-room safe, blackout curtains

West Tower Deluxe Queens

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 4
  • 2 Queen Beds

View all photos for West Tower Deluxe King with Pool View

West Tower Deluxe King with Pool View

West Tower Deluxe King with Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 3
  • 1 King Bed

View all photos for West Tower Deluxe King

West Tower Deluxe King | Living area

West Tower Deluxe King

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 3
  • 1 King Bed

View all photos for East Tower Deluxe Queens with Pool View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

East Tower Deluxe Queens with Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 4
  • 2 Queen Beds

View all photos for West Tower Gold Suite

Premium bedding, pillow-top beds, in-room safe, blackout curtains

West Tower Gold Suite

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for East Tower Deluxe Queens Smoking

Premium bedding, pillow-top beds, in-room safe, blackout curtains

East Tower Deluxe Queens Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 4
  • 2 Queen Beds

View all photos for East Tower Deluxe Queens

Premium bedding, pillow-top beds, in-room safe, blackout curtains

East Tower Deluxe Queens

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 4
  • 2 Queen Beds

View all photos for East Tower Deluxe King with Pool View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

East Tower Deluxe King with Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 3
  • 1 King Bed

View all photos for East Tower Deluxe King with Balcony and Pool View

East Tower Deluxe King with Balcony and Pool View

East Tower Deluxe King with Balcony and Pool View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for East Tower Deluxe King Smoking

Premium bedding, pillow-top beds, in-room safe, blackout curtains

East Tower Deluxe King Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 3
  • 1 King Bed

View all photos for East Tower Deluxe King

Premium bedding, pillow-top beds, in-room safe, blackout curtains

East Tower Deluxe King

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 3
  • 1 King Bed

View all photos for East Tower Gold Suite

Premium bedding, pillow-top beds, in-room safe, blackout curtains

East Tower Gold Suite

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for West Tower Luxury King with Pool View

42-inch flat-screen TV with cable channels, TV, pay films

West Tower Luxury King with Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

View all photos for West Tower Luxury King

Shower, designer toiletries, hair dryer, bathrobes

West Tower Luxury King

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 2
  • 1 King Bed

View all photos for West Tower Deluxe Queens with Pool View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

West Tower Deluxe Queens with Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Renovated in 2019
  • Sleeps 4
  • 2 Queen Beds

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4.4 out of 5, Excellent, 1,000 reviews
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About the area

Tampa

Seminole Hard Rock Hotel & Casino Tampa places you steps from Seminole Hard Rock Casino Tampa and within a 30-minute stroll of MidFlorida Credit Union Amphitheatre. Highlights at this hotel include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The steakhouse, Council Oak, serves American cuisine and is open for lunch and dinner. With 8 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the gym, pool cabanas and pool loungers. Plus you'll find a casino, free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:00 AM and 1:00 PM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Tampa hotel include Tampa Convention Center and Amalie Arena.

What's nearby

  • Seminole Hard Rock Casino Tampa - 1 min walk - 0.1 km
  • Florida State Fairgrounds - 2 min drive - 2.4 km
  • MidFlorida Credit Union Amphitheatre - 4 min drive - 3.1 km
  • Port of Tampa - 10 min drive - 12.3 km
  • Busch Gardens Tampa Bay - 11 min drive - 9.7 km

Getting around

  • Tampa Union Station - 10 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 18 min drive

Restaurants

  • ‪Netpark - ‬4 min drive
  • ‪Shell - ‬4 min drive
  • ‪Jubao Palace Noodle Bar - ‬1 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Constant Grind - ‬1 min walk

About this property

Seminole Hard Rock Hotel & Casino Tampa

Hotel with 9 restaurants, steps from Seminole Hard Rock Casino Tampa
Seminole Hard Rock Hotel & Casino Tampa offers its guests 3 outdoor swimming pools and a fitness centre. There are 9 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 8 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A casino, a vending machine, and multilingual staff are also featured at Seminole Hard Rock Hotel & Casino Tampa. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Seminole Hard Rock Hotel & Casino Tampa was completed in October 2019.

Smoking is allowed in designated areas at this 4-star Tampa hotel.

  • 800 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 8 bars or lounges
  • Built in 2004
  • Casino
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Seminole Hard Rock Hotel & Casino Tampa offers 800 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: USD 10 to 40 per person
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Cipresso
  • Council Oak
  • Hard Rock Cafe
  • Rock and Roll Sushi
  • The Rez Grill

Things to do

  • 179 gaming tables
  • 3 outdoor pools
  • 5,000 slot machines
  • Casino (245,000 square foot of space)
  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's dinnerware
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 200 per stay), plus a deposit of USD 100 per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 28.38 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 40 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay (maximum USD200 per stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Refrigerator fee: USD 10 per night
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Seminole
Seminole Hard Rock
Seminole Hard Rock Hotel
Seminole Hard Rock Hotel & Casino
Seminole Hard Rock Hotel & Casino Tampa
Seminole Hard Rock Tampa
Seminole Tampa Casino
Seminole Hard Rock Hotel Casino Tampa
Seminole Hard Rock Casino Tampa
Seminole Hard Rock Tampa Tampa
Seminole Hard Rock Hotel Casino Tampa
Seminole Hard Rock Hotel & Casino Tampa Hotel
Seminole Hard Rock Hotel & Casino Tampa Tampa
Seminole Hard Rock Hotel & Casino Tampa Hotel Tampa

Frequently asked questions

What is the cancellation policy at Seminole Hard Rock Hotel & Casino Tampa?

Seminole Hard Rock Hotel & Casino Tampa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Seminole Hard Rock Hotel & Casino Tampa?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Seminole Hard Rock Hotel & Casino Tampa on 28 Apr 2025 start from AU$532.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Seminole Hard Rock Hotel & Casino Tampa?

Yep, Seminole Hard Rock Hotel & Casino Tampa has a free self car park. Additionally, there is valet parking with in/out privileges for USD 35 per day. Onsite parking is limited.

Is there a spa on site at Seminole Hard Rock Hotel & Casino Tampa?

Yep, there is an onsite spa at Seminole Hard Rock Hotel & Casino Tampa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Seminole Hard Rock Hotel & Casino Tampa have a pool?

Yep, and guests love it! Seminole Hard Rock Hotel & Casino Tampa has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Seminole Hard Rock Hotel & Casino Tampa?

Seminole Hard Rock Hotel & Casino Tampa features 3 outdoor pools, a full-service spa and 9 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Seminole Hard Rock Hotel & Casino Tampa a romantic place to stay?

Couples spa treatments and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Seminole Hard Rock Hotel & Casino Tampa.

Is Seminole Hard Rock Hotel & Casino Tampa family-friendly?

You bet! With amenities such as children's meals and 3 outdoor pools, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Seminole Hard Rock Hotel & Casino Tampa is a hit with families.

Does Seminole Hard Rock Hotel & Casino Tampa serve breakfast?

You bet, cooked-to-order brekkie is available daily between 7:00 AM and 1:00 PM.

Is there a free airport shuttle available at Seminole Hard Rock Hotel & Casino Tampa?

No, Seminole Hard Rock Hotel & Casino Tampa does not offer an airport shuttle service.

Is there a bar or restaurant at Seminole Hard Rock Hotel & Casino Tampa?

Yep, you can grab a meal at Seminole Hard Rock Hotel & Casino Tampa's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Seminole Hard Rock Hotel & Casino Tampa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Seminole Hard Rock Hotel & Casino Tampa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 890 out of 1340 reviews
Rating 8 - Good. 200 out of 1340 reviews
Rating 6 - Okay. 110 out of 1340 reviews
Rating 4 - Poor. 64 out of 1340 reviews
Rating 2 - Terrible. 76 out of 1340 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You must provide a limited smoking area this facility is a 100 on the scale but you can’t escape the cigarette smoke it’s terrible probably the nicest and clean room I’ve ever stayed in but the air quality is terrible
Stayed 1 night in Jan 2025

10/10 Excellent

April

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Kelli

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was dirty. Shower was dirty. Also telephone and TV did not work and had to have staff come to repair. Way way too much money for those conditions
Stayed 1 night in Jan 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super human staff
Amazing under the circumstances of loosing all of our property, cars and home in Hurricane Helene. Staff was amazing!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Alyssa Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Joshua

Stayed 2 nights in Dec 2024

6/10 Okay

Heidi

Travelled with partner
Disliked: Cleanliness
Not good payout room wasn't as clean as should be with others hair in the bathroom
Stayed 3 nights in Dec 2024

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities
Wry nice rooms and restaurants
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time at the hotel. Restaurants were amazing, employees were kind and friendly. Room was spacious and clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Samantha

Stayed 1 night in Dec 2024

10/10 Excellent

Yahaira

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

8/10 Good

Amy J

Liked: Cleanliness, property conditions & facilities
Too cold! And needs better ventilation in casino
Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Marcus

Liked: Cleanliness, property conditions & facilities, room comfort
The trip was good disappointed there was no balcony and hot tub in the room and we did put in for service, but it never came. We had to call the concierge for that.
Stayed 1 night in Dec 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Melinda

Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Travelled with family, Travelled with group
Worst customer service. Staff was unfriendly and gave the impression we were bothering them.
Stayed 1 night in Dec 2024

6/10 Okay

marylean

Liked: Cleanliness, room comfort
Very disappointed. The patio door to enjoy the pool view was sealed shut due to construction. we were unable to enjoy the pool view and patio that we paid for. They would not adjust the price.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned and ready upon arrival for designated 4pm check-in. Waited over one hour for room. Was offered an upgraded room (not requested) then notified upgrade was not approved by management as all rooms were not clean and ready by 4pm not just ours. Very poor communication and customer service. Also had concert tickets for this venue. Paid for floor SEATS that were numbered. Arrived and informed chairs were taken out and all floor space was standing room only. Stood for over 2 hours to see concert. Extremely disappointed in this well rated hotel and venue.
Stayed 1 night in Dec 2024

10/10 Excellent

Melody

Travelled with family
Room service wasn’t available after concert
Stayed 1 night in Dec 2024