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Costa Calero Hotel Thalasso & Spa

4.0 star property
Eco-certified hotel with 2 restaurants and 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Costa Calero Hotel Thalasso & Spa

4 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
Aerial view
Property grounds
Interior
Desk, blackout curtains, free WiFi, bed sheets

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool

Explore the area

Map
Urbanizacion Puerto Calero, s/n, Yaiza, Lanzarote, 35570
  • Fariones Sports Center
    5 min drive
  • Puerto del Carmen Beach
    14 min drive
  • Playa Chica
    16 min drive
  • Arrecife (ACE-Lanzarote)
    13 min drive

Room options

View all photos for Junior Suite, Sea View (Select)

Desk, blackout curtains, free WiFi, bed sheets

Junior Suite, Sea View (Select)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Deep-soaking bath
  • 55 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Garden View

Desk, blackout curtains, free WiFi, bed sheets

Superior Double Room, Garden View

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
Wardrobe
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View (Select)

Double Room, Sea View (Select)

Double Room, Sea View (Select)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
Wardrobe
  • 31 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite, 1 Bedroom (2 adults and 1 child)

Desk, blackout curtains, free WiFi, bed sheets

Superior Suite, 1 Bedroom (2 adults and 1 child)

Highlights

Separate sitting area
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Suite, 1 Bedroom (2)

Desk, blackout curtains, free WiFi, bed sheets

Superior Suite, 1 Bedroom (2)

Highlights

Separate sitting area
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Balcony, Sea View (2 adultos)

Desk, blackout curtains, free WiFi, bed sheets

Superior Double Room, Balcony, Sea View (2 adultos)

Highlights

Balcony or patio
Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Suite, 1 Bedroom (3)

Superior Suite, 1 Bedroom (3)

Superior Suite, 1 Bedroom (3)

Highlights

Separate sitting area
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room (2 adultos + 1 niño)

Desk, blackout curtains, free WiFi, bed sheets

Superior Double Room (2 adultos + 1 niño)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
Wardrobe
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room (3 adultos)

Desk, blackout curtains, free WiFi, bed sheets

Superior Double Room (3 adultos)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
Wardrobe
  • 25 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Double Room Single Use, Garden View

Desk, blackout curtains, free WiFi, bed sheets

Superior Double Room Single Use, Garden View

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
Wardrobe
  • 25 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Junior Suite (Select, 2 adults and 1 child)

Desk, blackout curtains, free WiFi, bed sheets

Junior Suite (Select, 2 adults and 1 child)

Highlights

Separate sitting area
Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Triple Room (2 adults and 1 child)

Desk, blackout curtains, free WiFi, bed sheets

Superior Triple Room (2 adults and 1 child)

Highlights

Air conditioning
LCD TV
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
Desk
Wardrobe
  • 25 sq m
  • Sleeps 3
  • 1 Single Bed OR 2 Single Beds

View all photos for Junior Suite (Select - 3 adults)

Desk, blackout curtains, free WiFi, bed sheets

Junior Suite (Select - 3 adults)

Highlights

Separate sitting area
Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Shower/bath combination
Deep-soaking bath
Hairdryer
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Yaiza

At Costa Calero Hotel Thalasso & Spa you'll be 3.7 km (2.3 mi) from Playa de la Arena and 3.9 km (2.4 mi) from Quemada Beach. Highlights at this eco-friendly hotel include 2 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to Thalasso & Spa Costa Calero can include hot stone massages, sports massages, aromatherapy and Ayurvedic treatments along with access to the sauna. The buffet restaurant, La Magdalena, serves international cuisine. Puerto Chico is the hotel's own bar, serving drinks along with light fare. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. Business travelers can take advantage of 3 meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 8:00 AM and 10:30 AM. There's also free parking nearby, along with the convenience of a free beach shuttle. .Attractions within a 15-minute drive of this 4-property class Yaiza hotel include Pocillos Beach and Puerto del Carmen Beach.

What's nearby

  • Lanzarote Golf Resort - 7 min drive - 6.7 km
  • Pocillos Beach - 8 min drive - 7.9 km
  • Puerto del Carmen Beach - 14 min drive - 5.0 km
  • Playa Chica - 16 min drive - 5.3 km
  • Playa de Matagorda - 21 min drive - 11.8 km

Getting around

  • Arrecife (ACE-Lanzarote) - 13 min drive

Restaurants

  • ‪El Ancla - ‬5 min drive
  • ‪MargheRita - ‬4 min walk
  • ‪Cofradia la Piñosa - ‬5 min drive
  • ‪Arenas Lounge - ‬6 min drive
  • ‪Restaurante la Chalana - ‬5 min drive

About this property

Costa Calero Hotel Thalasso & Spa

Eco-certified hotel with 2 restaurants and 4 outdoor pools
Some rates at Costa Calero Hotel Thalasso & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Costa Calero Hotel Thalasso & Spa offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. Spa services, a terrace, and a complimentary children's club are also featured at the eco-certified Costa Calero Hotel Thalasso & Spa.

This 4-star Yaiza hotel is smoke free.

  • 340 guestrooms or units
  • 5 levels
  • 4 buildings
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Costa Calero Hotel Thalasso & Spa offers 340 air-conditioned accommodations with a hairdryer and blackout curtains. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Thalasso & Spa Costa Calero has 5 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 0 metres
  • Street parking available
  • Free beach shuttle

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 8 for children
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Magdalena
  • Mouro
  • Oyambre
  • Puerto Chico

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

More

  • 4 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 15 2025 to June 29 2025 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • In-room safe fee: EUR 2.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Calero Hotel
Costa Calero Hotel
Costa Calero Yaiza
Hotel Calero
Hotel Calero Costa
Costa Calero Hotel Thalasso Yaiza
Hotel Costa Calero Yaiza
Costa Calero Hotel Thalasso
Costa Calero Thalasso Yaiza
Costa Calero Thalasso & Yaiza
Costa Calero Hotel Thalasso Spa
Costa Calero Hotel Thalasso & Spa Hotel
Costa Calero Hotel Thalasso & Spa Yaiza
Costa Calero Hotel Thalasso & Spa Hotel Yaiza

Frequently asked questions

What is the cancellation policy at Costa Calero Hotel Thalasso & Spa?

Costa Calero Hotel Thalasso & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Costa Calero Hotel Thalasso & Spa?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Costa Calero Hotel Thalasso & Spa on 2 Dec 2024 start from AU$438.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Costa Calero Hotel Thalasso & Spa?

The closest beach to Costa Calero Hotel Thalasso & Spa is Playa Blanca (13.7 km).

Is there a spa on site at Costa Calero Hotel Thalasso & Spa?

Yep, Thalasso & Spa Costa Calero is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages. The Spa will be unavailable from June 15 2025 to June 29 2025 (dates subject to change).

Does Costa Calero Hotel Thalasso & Spa have a pool?

Costa Calero Hotel Thalasso & Spa has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 6:00 PM.

What luxury perks are available at Costa Calero Hotel Thalasso & Spa?

Costa Calero Hotel Thalasso & Spa features 4 outdoor pools, a full-service spa and a health club.

What makes Costa Calero Hotel Thalasso & Spa a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Costa Calero Hotel Thalasso & Spa.

Are there hot tubs in the rooms at Costa Calero Hotel Thalasso & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Costa Calero Hotel Thalasso & Spa serve breakfast?

Sure does, buffet brekkie is offered daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Costa Calero Hotel Thalasso & Spa?

No, Costa Calero Hotel Thalasso & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Costa Calero Hotel Thalasso & Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Costa Calero Hotel Thalasso & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Costa Calero Hotel Thalasso & Spa?

No, only service animals are allowed.

Costa Calero Hotel Thalasso & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 204 reviews" "
Rating 8 - Good. 75 out of 204 reviews" "
Rating 6 - Okay. 16 out of 204 reviews" "
Rating 4 - Poor. 9 out of 204 reviews" "
Rating 2 - Terrible. 1 out of 204 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Clifford

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there were a couple of staff that were a little grumpy mainly on the bars but apart from that it was a very pleasant stay
Stayed 7 nights in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel with great bike rental on site.
Our 20th plus trip to this hotel so, think we like it! The hotel gardens are superbly maintained albeit some pf the paths are becoming tired but, they are being updated in parts of the grounds. The reception staff and those at breakfast are friendly and very efficient. One of the main attractions for us staying here is LANZAROTE BIKE located in the ground floor of the hotel. Miguel, Stephanie and Guillimer, one of the mechanics are great people. What is better than having a nice breakfast, applying your sun cream and riding a hire bike from Lanzarote Bike!!
Stayed 7 nights in Jun 2024

10/10 Excellent

Paul

Stayed 4 nights in May 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return trip
Easy check-in, easy to get sun bed around several pools, good variety of food and drinks. Lovely location
Stayed 2 nights in May 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Seddon in Puerto calero
Everything was as to be expected, allowed to check-in early and use the AI. Even after checking out AI facilities available until 6pm. Main restaurant is being refurbished but did not affect our stay. Hotel was nice and quiet.
Stayed 1 night in May 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Costa Calero May 24
Great hotel, undergoing renovations but you wouldn’t notice… Rooms decent and food and drink excellent…
Stayed 4 nights in May 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Apr 2024

10/10 Excellent

ROD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Great hotel for a few nights away. Easy checkin and clean quiet room. Highly recommend..
Stayed 1 night in Apr 2024

10/10 Excellent

Nic

Stayed 1 night in Apr 2024

10/10 Excellent

Regina

Stayed 7 nights in Mar 2024

8/10 Good

Emily

Stayed 6 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Always really enjoy staying at the hotel. Perfect location for the harbour. Free bus to PdC is a bonus, the hotel team are always attentive and professional. Costa Calero is one of our happy places !
Stayed 5 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
food selection was very poor. feral cats on property.
Stayed 4 nights in Feb 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous. Everything so good. Love love this hotel
Stayed 7 nights in Feb 2024

10/10 Excellent

sinead

Stayed 2 nights in Feb 2024

10/10 Excellent

Jane Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful location, easy access to the Port
Stayed 6 nights in Feb 2024

8/10 Good

Jiri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superficial approach
It can be seen that the hotel saves where possible: - most food tasteless - coming later for dinner means some dishes are not available - they serve half-raw fish from the grill, when I advertise it to the shift manager, it goes away - the sports pool is full of paper left over from the fireworks on January 5 - the sand by the pool is full of small dirt - new year's eve for double the price disappointment with dinner - it corresponded to 3 stars, I had a great new year's eve in Tenerife in a 4 star hotel and it can't be compared at all, just a disappointment in Lanzarote - food left over from New Year's Eve was served on the following days - the dinner service won't notice you (especially older gentlemen), you have to walk up to them - the supervisor at dinner is so good at shaking hands, he doesn't see anything of what he's supposed to see - young service okay - reception okay - Christmas decoration in order - neither pool had the declared temperature!!! - in a whole week, no one fixed the malfunctioning shower - dirty sunbeds - although the hotel boasts a SPA, it deserves a maximum of 3 stars for ordinary services and a change of management, which is indifferent There are hotels that do more than they have to and there are hotels that do less. This hotel did less, there were a lot of minor disappointments.
Stayed 7 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C est notre 3 ème séjour dans cet hôtel et nous y avons encore passé un moment très agréable. Tous le personnel est souriant et sympathique. Et nous adorons le SPA.
Stayed 7 nights in Nov 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money was exceptional
Stayed 2 nights in Oct 2023

8/10 Good

Steven

Stayed 7 nights in Oct 2023

10/10 Excellent

Jacqueline, Watford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveller I feel very safe and comfortable at this hotel
Stayed 7 nights in Oct 2023

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
This property is advertised as luxurious and 4 star and in many aspects it is but in many aspects it isn't.
Stayed 16 nights in Aug 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in May 2023

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the hotel in the end of April 2023. Hotel itself has beautiful and well looked after grounds, very good pools and nice SPA and gym. Food was very good and plenty in amounts and choice if you are omnivore. Some options for gluten-free diet, also I found no issue with catering vegan if vegetable stews are your dish. Vegetarian was even easier with eggs and cheese. Though not always you could see if cheese was vegetarian or not. Rooms were clean and cleaned well. Entertainment good and plenty especially if you like to get involved in activities with animation team, you will always find one. Animation team also gave very good night shows, I'd say, even better than some hired ones. Drinks were plenty to choose from, just download menus via QR code. Although sometimes you may get a little cheated with some lazy bartender so cocktails can vary in finish and taste. There is no cold coffee option at day bars, so just ask coffee and ice (and milk if you prefer) and mix it yourself. I found an issue finding not alcoholic drinks, as even for all inclusive there is only one alcohol free cocktail. At least they have alcohol free beer, but no alcohol free wine or cider. So if not boozing, options are very very limited. People who work at the hotel are hardworking, friendly and always willing to help. If you have any issue just ask the reception and, I am sure, they will find a solution for anything. Overall, I loved staying there and willing to come back one day. Thank you
Stayed 12 nights in Apr 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023