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Sheraton Centre Toronto Hotel

4.0 star property
Eco-certified Toronto hotel connected to a shopping centre, steps from Nathan Phillips Square
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Centre Toronto Hotel

Executive lounge
Point of interest
Point of interest
Executive lounge
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
The price is AU$269
includes taxes & fees
29 Dec - 30 Dec

Explore the area

Map
Toronto, ON
  • Nathan Phillips Square
    2 min walk
  • CF Toronto Eaton Centre
    5 min walk
  • Ed Mirvish Theatre
    8 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City)
    13 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Junior Suite, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Room, 1 King Bed, Garden View

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Down duvets, pillow-top beds, in-room safe, desk

Club Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 Queen Bed

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds

Club Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View (Balcony)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Pool View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2022
Pillow-top bed
Blackout curtains
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Toronto

Sheraton Centre Toronto Hotel places you in the centre of Toronto, connected to a shopping centre and within a short 5-minute stroll of Nathan Phillips Square and CF Toronto Eaton Centre. Highlights at this eco-friendly hotel include 2 restaurants, an outdoor swimming pool and an indoor swimming pool. .The fine-dining restaurant, 43 Down, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and pool loungers. 5383 square feet (500 square metres) of event facilities include 60 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of a bus station shuttle. .Sights within a 15-minute walk of this Downtown Toronto hotel include Ed Mirvish Theatre and Metro Toronto Convention Centre.

What's nearby

  • CF Toronto Eaton Centre - 5 min walk
  • Scotiabank Arena - 13 min walk
  • Ripley's Aquarium of Canada - 17 min walk
  • Rogers Centre - 17 min walk
  • CN Tower - 17 min walk

Getting around

  • Queen St West at York St Stop - 1 min walk
  • Union Station - 10 min walk
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 13 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min walk
  • ‪Club Lounge - ‬2 min walk
  • ‪Assembly Chef's Hall - ‬3 min walk
  • ‪The Keg Steakhouse + Bar - ‬2 min walk
  • ‪Tundra - ‬3 min walk

About this property

Sheraton Centre Toronto Hotel

Eco-certified Toronto hotel connected to a shopping centre, steps from Nathan Phillips Square
Sheraton Centre Toronto Hotel offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 60 meeting rooms are available. Event space at this hotel measures 5383 square feet (500 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Sheraton Centre Toronto Hotel. Parking is available for a fee. A complete renovation of Sheraton Centre Toronto Hotel was completed in March 2022.

This Toronto hotel is smoke free.

  • 1372 guestrooms or units
  • 43 levels
  • 2 dining venues
  • 5383 sq ft of conference space
  • 500 sq. m of conference space
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Sheraton Centre Toronto Hotel offers 1372 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down duvets. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Toronto hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Filipino, French, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Bus station shuttle (surcharge)
  • Secured, covered valet parking on site (CAD 71.19 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 5 to 30 for adults and CAD 5 to 30 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • 43 Down
  • Dual Citizen

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,383 square feet of conference space
  • 60 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 December to 14 January:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 (weight limit: 88 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 40 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 5 to 30 for adults and CAD 5 to 30 for children
  • Valet parking fee: CAD 71.19 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Toronto Centre
Hotel Toronto Centre
Sheraton Centre Toronto
Sheraton Centre Toronto Hotel
Sheraton Hotel Toronto Centre
Sheraton Toronto Centre
Sheraton Toronto Centre Hotel
Toronto Centre Hotel
Toronto Centre Sheraton
Sheraton Hotel Downtown Toronto
Sheraton Toronto Downtown
Sheridan Hotel Toronto
Toronto Sheraton

Frequently asked questions

What is the cancellation policy at Sheraton Centre Toronto Hotel?

Sheraton Centre Toronto Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Centre Toronto Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Sheraton Centre Toronto Hotel on 29 Dec 2024 start from AU$269.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Centre Toronto Hotel?

Yep, Sheraton Centre Toronto Hotel has secured covered valet parking with in/out privileges for CAD 71.19 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Are there any beaches close to Sheraton Centre Toronto Hotel?

The closest beach to Sheraton Centre Toronto Hotel is Sugar Beach (1.7 km).

Does Sheraton Centre Toronto Hotel have a pool?

Yep, and guests love it! Sheraton Centre Toronto Hotel has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Sheraton Centre Toronto Hotel?

Sheraton Centre Toronto Hotel features an outdoor pool, an indoor pool and 2 restaurants.

What makes Sheraton Centre Toronto Hotel a romantic place to stay?

Garden-view dining and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Centre Toronto Hotel.

Is Sheraton Centre Toronto Hotel family-friendly?

You bet! With amenities such as a corner/local shop and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Centre Toronto Hotel is a hit with families.

Does Sheraton Centre Toronto Hotel serve breakfast?

Sure does, full breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Centre Toronto Hotel?

No, Sheraton Centre Toronto Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Centre Toronto Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from December 15 until January 14.

What time are check-in & check-out at Sheraton Centre Toronto Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Sheraton Centre Toronto Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1397 out of 2179 reviews" "
Rating 8 - Good. 463 out of 2179 reviews" "
Rating 6 - Okay. 151 out of 2179 reviews" "
Rating 4 - Poor. 84 out of 2179 reviews" "
Rating 2 - Terrible. 84 out of 2179 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, we couldn't have asked for more.
Stayed 1 night in Sep 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
great location and super friendly and efficient staff… really enjoyed my stay
Stayed 2 nights in Sep 2024

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lina Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The service and staff was excellent, the room was clean and the bed was like a cloud. Loved the pool too!
Stayed 1 night in Sep 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 4 nights in Sep 2024

10/10 Excellent

Aubrey

Stayed 2 nights in Aug 2024

10/10 Excellent

Georges

Stayed 1 night in Aug 2024

6/10 Okay

Bradley

Stayed 4 nights in Aug 2024

6/10 Okay

Todd

Liked: Cleanliness, property conditions & facilities
Good location, close to shopping, attractions etc. When getting a room, ensure you ask if its near an elevator. I didn't, and it kept me up most of the night. I wish I was given an option or at the very least paid a different price for what I feel was a detractor in what otherwise would have been an ok room.
Stayed 1 night in Sep 2024

10/10 Excellent

Dima

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I love the hotel, I have tried almost all hotels in Toronto and Niagara areas, Sheraton properties are the only one that I been to with best customer service, rooms cleanness, and food quality. Parking was the only issue as I had to park one street far which isn’t that bad.
Stayed 2 nights in Aug 2024

10/10 Excellent

danixa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very good , didnt like it the homeless around on the street
Stayed 2 nights in Sep 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Everything was perfect.
Stayed 2 nights in Sep 2024

10/10 Excellent

Marcus

Travelled with family
This is a very nice hotel. Clean and not outdated. Staff was excellent from the assistance outside upon our arrival to the front desk, where Tania took care of me and my family. She was knowledgeable, courteous and very pleasant. We were given information about the restaurants, tours and available services nearby the Sheraton. Housekeeping was always on point. I recommend this hotel if you’re ever traveling to Toronto.
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
1 night stay
Location was good and the Receptionist was very nice so we were happy to select this hotel.
Stayed 1 night in Sep 2024

8/10 Good

Christopher Charles Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here over the long weekend with our two young kids and upgraded to the club level. The club lounge here is impeccable - well worth the additional cost. The evening appetizers were varied and delicious, the staff were wonderful, and the space and views were top notch! Overall, the stay was great and the location was perfect for us. The pool was the biggest let down. We booked the hotel specifically for the rooftop pool based on the beautiful photos posted of the loungers, hoping for a bit of a resort feel with our water-loving kids. Found out when we arrived to swim that the two rows of loungers closest to the pool had to be paid for (an additional cost of over $80 per day, for two loungers, bottles of water and ‘snacks’). Outrageous. A member of staff told me it’s usually just one row reserved, but they increase to two rows on long weekends. Hardly ANY were being used. After charging a premium room rate of over $700 a night, that additional charge felt ridiculous and such a tone-deaf money-grab. The only ‘free’ loungers that were available were separated from the pool, which was super inconvenient with kids. I was really annoyed. We ended up at the pool a lot less because of it. Tip: if you have young kids/early bedtimes, check to see if there’s anything happening in Nathan Phillips Square. We didn’t know there was a festival that had music blaring until 11pm - I’d have requested a room on the other side if known.
Stayed 3 nights in Aug 2024

6/10 Okay

Gloria Alexandra Wing Yan

Stayed 3 nights in Sep 2024

6/10 Okay

Sandra Doreen

I really liked the main entrance drop off.
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Aug 2024

8/10 Good

Cherry, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Amelia

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Yonatan

Stayed 1 night in Aug 2024