2/10 Terrible
Sarah
Travelled with family
15 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel because they were the only property in the area with a triple room for 3 adults (or so Expedia claimed). I was traveling with my elderly grandparents, so we needed to be together in a room because I was their caretaker for the trip. There was no communication from Devonshire Hotel prior to our arrival, so I assumed everything was fine. When we arrived, the reception told us that there was a mysterious “problem with our booking” and that we could not have a triple room - they could only do 2 rooms on 2 separate floors, one double room and one with two single beds. There was nowhere else in the area that we could book so last minute, so we had to agree, but it was EXTREMELY inconvenient and frankly DANGEROUS for my grandparents. The double room on the ground floor is poorly kept and has 3 stairs down to the bed, so I was up all night worrying that they would trip down the stairs during the night on the way to/from the bathroom. Super weird bedroom setup. The hotel rooms were also not in the main building, they were in the lodge out back which involved a 5 minute walk with many stairs to get from the car and dining to the room. Also, the reception would not honor the breakfast we had paid for with Expedia until I spent an hour communicating with Expedia - Expedia had to phone the reception to argue with them. And after all of this inconvenience, nobody had the grace to offer us a refund or any kind of apology. Disappointed.
Sarah
Stayed 1 night in Jul 2024