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Hotel Lago Grey

3.5 star property
Lakefront hotel with free breakfast and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Lago Grey

View from property
Standard Double Room, 1 Queen Bed
Exterior
Front of property
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Parking included

Explore the area

Map
Sector Lago Grey S/N, Torres del Paine, Magallanes y Antartica Chilena, 8320000
  • Grey Lake
    152 min walk
  • Glacier Grey
    4 min drive
  • Lago Pehoe
    51 min drive

Room options

View all photos for Superior Double Room, Multiple Beds (Twin)

Superior Double Room, Multiple Beds (Twin)

Superior Double Room, Multiple Beds (Twin)

Highlights

Free cots/infant beds
LCD TV
Shower/bath combination
Private bathroom
In-room safe
Daily housekeeping
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Highlights

Free cots/infant beds
LCD TV
Shower/bath combination
Private bathroom
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

In-room safe, free cots/infant beds

Standard Single Room

Highlights

Free cots/infant beds
LCD TV
Shower/bath combination
Private bathroom
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Highlights

Free cots/infant beds
LCD TV
Shower/bath combination
Private bathroom
In-room safe
Daily housekeeping
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

Highlights

Free cots/infant beds
LCD TV
Shower/bath combination
Private bathroom
In-room safe
Daily housekeeping
  • 30 sq m
  • Lake view
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room, Multiple Beds (Twin)

Standard Double Room, Multiple Beds (Twin)

Standard Double Room, Multiple Beds (Twin)

Highlights

Free cots/infant beds
LCD TV
Shower/bath combination
Private bathroom
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Torres del Paine

At Hotel Lago Grey, you'll be 21.2 km (13.2 mi) from Torres del Paine National Park. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. .With a stay at this 3.5-property class Torres del Paine hotel, you'll be 2.2 km (1.4 mi) from Glacier Grey and 25.3 km (15.7 mi) from Lago Pehoe.

What's nearby

  • Glacier Grey - 4 min drive
  • Torres del Paine National Park - 38 min drive
  • Lago Pehoe - 51 min drive
  • Salto Chico Falls - 52 min drive
  • Salto Grande - 67 min drive

Restaurants

  • ‪Restaurant Explora Torres Del Paine - ‬52 min drive
  • Campamento Italiano
  • ‪Explora Patagonia -- Hotel Salto Chico - ‬52 min drive

About this property

Hotel Lago Grey

Lakefront hotel with free breakfast and 24-hour front desk
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Hotel Lago Grey also features a garden, coffee/tea in common area, and concierge services. Self parking is free.

This 3.5-star Torres del Paine hotel is smoke free.

  • 60 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Lago Grey offers 60 accommodations with a safe and free toiletries. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (complimentary) are also available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Boat tours

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • In a national park
  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Lago Grey

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Lago
Hotel Lago Grey
Hotel Lago Grey Torres Del Paine
Lago Grey
Lago Grey Hotel
Lago Grey Torres Del Paine
Hotel Lago Grey Hotel
Hotel Lago Grey Torres del Paine
Hotel Lago Grey Hotel Torres del Paine

Frequently asked questions

What is the cancellation policy at Hotel Lago Grey?

Hotel Lago Grey offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Lago Grey?

Yep, Hotel Lago Grey has a free self car park.

Is Hotel Lago Grey family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Lago Grey is a hit with families.

Does Hotel Lago Grey serve breakfast?

Yeah, free buffet breakfast is available daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Hotel Lago Grey?

No, Hotel Lago Grey does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Lago Grey?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Lago Grey?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Lago Grey?

No, pets and service animals are not allowed.

Hotel Lago Grey Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 103 reviews" "
Rating 8 - Good. 34 out of 103 reviews" "
Rating 6 - Okay. 10 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 0 out of 103 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

maira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near Grey Lake and offers stunning mountain views. The staff is exceptionally polite and attentive, and the food is outstanding. The rooms are beautiful, with gorgeous vistas. I highly recommend this hotel, especially if you take their excursions. If you're planning to navigate to Glacier Grey, the hotel serves as the meeting point. We booked a half-day trek through the hotel, and our guide, Nicolas, was very attentive and always answered our questions. At the end of the trek, they provided delicious snacks.
Stayed 2 nights in Jul 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location on the lake with gorgeous picturesque views and fantastic service.
Stayed 1 night in Jun 2024

8/10 Good

JING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met expectations. Friendly staff. Good food!

8/10 Good

Ramon, Lausanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, the food is very good, the place is awesome. You have to know however that booking a premium room doesn’t guarantee you a nice view of the lake and the mountains. Many of the most expensive rooms have trees right in front of them, making the view more or less interesting.
Stayed 1 night in May 2024

6/10 Okay

Nabeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

CHONNAPINYA

Travelled with partner
Disliked: Property conditions & facilities
The accommodation building is just like a temporary building in the forest. I don’t have a problem with that but this is not worth the money at all. Room was so small and noisy with people walking around.
Stayed 1 night in Apr 2024

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service
Great location to take the Lago Grey boat
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique location! Beautiful sunrise on the mountains. Great dinner and breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Chunlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ruoheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Lago Grey! The excursions they offered were fun and well rounded! And the staff and food was nice!
Stayed 3 nights in Sep 2023

4/10 Poor

Julie, Mount Pleasant

Travelled with family
Disliked: Property conditions & facilities
This hotel is highly overrated. Ratings are purely based on its location. The rooms are small and extremely basic. We had small bathroom with leaking toilet. Staff is totally overworked and exploited and thus tend to look and act that way. Can only buy water at the incredibly overpriced bar restaurant food and breakfast overpriced and mediocre at best.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights stay
Very friendly and professional staff. Beautiful location. Special thanks to Ivan and Ircu! Very good breakfast. Restaurant is good especially given its remote location. I would recommend to rent a car as the hotel is not served by public transportation frequently. May not be the best location to hike to the base of Torres de Paine, trail head is about one hr drive away.
Stayed 2 nights in Sep 2022

8/10 Good

sop

Travelled with partner
Liked: Staff & service, amenities
Beautiful view of the grey glacier! Rooms could use slight updating and deep clean. There were smashed bugs on our wall and in the bathroom. Overall beautiful property.
Stayed 1 night in Dec 2021

6/10 Okay

TrpH

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I tried to get help with transportation from Puerto Natales but they just sent their main link with no help. It is a gravel road on/off 2 hours to get there. A private taxi is over $100 USD 1 way and the public bus only runs once early in the morning or once at night. We learned most people rent a car. I learned through networking that there may be a shared shuttle but not sure how to find it and hotel will not help. Not all rooms have the amazing view, some just to another building or greenery. They are simple rooms but effective and warm, good pillows with TV. It is all the basics. There is no spa or sundry store, you must walk/drive down to a mini mart that is separate but not far. If you want Hotel Lago Grey souvenirs get them there because they are not in Puerto Natales. Great cappuccino machine in bar area and decent meals. Only place to eat so either bring your own food or plan on having all your meals there, which are pricey. You must ask a lot of questions regarding tours, timing, etc it is not efficient. However, the guides on the tours are great and helpful!
Stayed 1 night in Jan 2020

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not easy to get to but worth the views!!!
Amazing Views!!!
Stayed 4 nights in Jul 2019

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a good location, just a short drive down to the trailhead where you can hike down to the beach where you can view the Grey Glacier and any icebergs that have calved off the glacier, and also where you can hike up to Mirador Ferrier. If you are planning to continue your trip into the park, you can take a one way boat ride to the other side of Lago Grey. I was generally satisfied with my stay, and the service was excellent from the reception as well as the restaurant/bar. However, in the room, the power sockets are placed behind the bed, so I had to shift the bed away from the wall in order to access power. Also, although you see beautiful pictures of the glaciers in the photos provided by the hotel, the view I got from my room was of a tree and other buildings. I think only the rooms on the higher floors in the newer block get the view, and in any event the glacier and the lake are quite far from the hotel so don't expect to get a close up view from your room.
Stayed 1 night in Jul 2019

10/10 Excellent

yuanzhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the location as we could seen the mountains from our room and also the dining area. The staff was not very polite and most did not speak english
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Worth every penny for the view from the bar, restaurant, and the bedrooms. Incredible. The room was large, clean, had a great view, good heating, and great bathroom including lots of hot water. Food was good - both bar and restaurant - and the tours were excellent. In terms of the offered tours, we hiked up to the base of the Torres with my friend and our guide Felipe, who was excellent. The glacier cruise is brilliant, and includes free pisco sour. On our final day we did a tour of the main waterfalls and sights around the Massif - again led by Felipe. I thought this would be mildly diverting - it was actually seriously good, great to see some of the less well-known parts of the park that are equally stunning. Also to get up close with the vast amount of wildlife that’s hanging around. At lunch (the packed lunches the hotel provides are substantial) Felipe also produced bottles of wine and beers. While the tours aren’t cheap, you don’t get a cheap experience - they make you feel it’s worthwhile. Staying at this hotel was absolutely the right decision. Can’t wait to come back.
Stayed 4 nights in Apr 2019

10/10 Excellent

Stotyx123, Leeds UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. It’s the second time we’ve stayed here and this time it was for my birthday and they made that really special. We stayed in room 911 (excellent room number) and it had such a fantastic view. We were greeted by a view of an iceberg that had to be several stories high gleaming blue on the grey Lago with the glacier grey in the background. Amazing. Good food and yummy pisco sours! I only wish we hadn’t split up our hotels (two days in one place in TDP and two days in another) because I’d love to still be staying there and have that view. However, when in TDP you shouldn’t spend much time in your room because you’ve got to get out and explore!
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but could be exceptional
Hotel Lago Grey is exceptionally located in Torres del Paine on the Grey Lake. I was informed that the hotel used to be considered a Hostel and that’s maybe somewhat noticeable in the facilities although I understand they are looking to add a Spa. The Hotel thrives on the Navigation to the Glacier which is a truly wonderful trip but suffers slightly with its excursion offering in the Park. Just be warned that as a solo traveller it might be complicated to do tours as they have a two person minimum, grant priority to all inclusive guests and only have a small team of guides which to me seems to be understaffed. The guides however who were amazing, they are extremely knowledge, friendly and helpful. Furthermore, the hotel staff (reception, Restaurant, Bar) and the navigation team are all fantastic and do everything they can to assist and accommodate you. They even go as far as to contact Head Office so they can make an exception. I had a Superior Lake view room which was very comfortable but it didn’t have an uninterrupted view of the lake, as the pictures show, but a large tree bang in the middle - that’s not to say the view was bad just not as expected for the price of the room. Overall I had a wonderful time at Lago Grey and with a few tweaks it could be exceptional.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

ZVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019