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Hotel Grand Chancellor Townsville

4.5 star property
Hotel with a 24-hour fitness centre, near Magnetic Island Ferry Terminal
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout curtains
Exterior
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Outdoor pool, pool loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Museum of Tropical Queensland
    8 min walk
  • Castle Hill
    11 min walk
  • The Strand Beach
    13 min walk
  • Townsville, QLD (TSV)
    14 min drive

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room

In-room safe, desk, laptop workspace, blackout curtains

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

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for 1 night
includes taxes & fees
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About the area

Townsville

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, steps from Perc Tucker Regional Gallery and within a 10-minute stroll of Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site. .Near this 4.5-property class Townsville hotel, you'll find Magnetic Island Ferry Terminal.

What's nearby

  • Castle Hill - 11 min walk
  • The Strand Beach - 13 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Queensland Country Bank Stadium - 17 min walk
  • Strand Park - 3 min drive

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪Cowboys Leagues Club - ‬2 min walk
  • ‪Victoria Bridge - ‬2 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬3 min walk
  • ‪City Lane & City Arcade - ‬3 min walk
  • ‪The TapHouse Townsville - ‬4 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel with a 24-hour fitness centre, near Magnetic Island Ferry Terminal
Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Conference rooms
  • Built in 1976
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with a safe and a hairdryer. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29 for adults and from AUD 14.50 for children
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This hotel only accepts chip-and-PIN credit cards for on-site payments. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.


We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

What is the cancellation policy at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of 17 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 24 Nov 2024 start from AU$175.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville has a self car park with in/out privileges for AUD 15.00 per day.

Are there any beaches close to Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville is a short 13-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does Hotel Grand Chancellor Townsville have a pool?

Hotel Grand Chancellor Townsville has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Hotel Grand Chancellor Townsville have a waterslide?

No, there is no waterslide at Hotel Grand Chancellor Townsville, but Strand Waterpark is a short 16-minute walk away.

Is Hotel Grand Chancellor Townsville family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Grand Chancellor Townsville is a hit with families.

Does Hotel Grand Chancellor Townsville serve breakfast?

You bet, buffet breakfast is available on weekdays from 6:30 AM to 9:30 AM and weekends between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Grand Chancellor Townsville?

No, Hotel Grand Chancellor Townsville does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Grand Chancellor Townsville?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Grand Chancellor Townsville?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Grand Chancellor Townsville?

No, only service animals are allowed.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay at The Grand Chancellor. The only thing that took the shine off was that the rooftop pool was closed for repair.
Stayed 2 nights in Nov 2024

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. The buffet breakfast was to die for and the room was clean and tidy. Easy access to everything I needed would definitely stay again.
Stayed 2 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
AC wasn’t very cold even after dropping the temperature but apart from that lovely stay
Stayed 1 night in Oct 2024

10/10 Excellent

Moya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Restaurant
Stayed 2 nights in Oct 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Barry

Business traveller
Liked: Cleanliness, staff & service
Breakfast was a little underwhelming, my first day there was fairly busy and with just one coffee machine there was a big queue. By the time I got to the front the coffee had run out and the one member of staff that was about was rushing around clearing tables and checking people in and out. By the time I got back to my table my breakfast was cold. Also, perhaps a minor thing but the bedroom had no light switch near the door, I arrived late at night and ended up using the torch on my iPhone to find the light switch which was next to the bed.
Stayed 6 nights in Aug 2024

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and central venue but unsafe area especially at night and noise carries up to rooms
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was fantastic
Stayed 1 night in Aug 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Property was acceptable based on price and location
Stayed 1 night in Jul 2024

10/10 Excellent

Allan, MANLY

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in Townsville. Secure including swipe card elevator access and in room safe.
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay
We have stayed here a few times this year. The hotel is in a convenient location to the Cowboys Club and Stadium and there is parking available, which is a plus. The service was a big improvement on our last stay. We were able to pre-book parking and were also given vouchers for breakfast and vouchers for two coffees, which was a lovely surprise. We enjoyed Happy Hour drinks in the bar, which has a nice ambience. The hotel is old, but the beds are really comfy, the rooms are extremely spacious and housekeeping does an excellent job. The public areas of the hotel are always spotless.
Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Excellent staff.
Stayed 3 nights in Aug 2024

6/10 Okay

Barrie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Rommaney

Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located to the things I needed
Stayed 4 nights in Jul 2024

8/10 Good

Shayne

Stayed 2 nights in Jul 2024

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Service
This was our second stay at Hotel Grand Chancellor and the service was not as good as the first time. We stayed for three nights but had two separate bookings, with two different room types - our original booking was for two nights in a standard room, but we decided to book a third night. We couldn't book the same room type for the additional night, so had to book a one bedroom apartment. I assumed we would be upgraded to the higher room type for the entire stay, as I am a gold member and should receive an upgrade if one is available, but the hotel staff advised on check in that we had to change rooms during our stay. I then requested to stay in the same room for convenience, but we were actually downgraded to the standard room for the three nights, notwithstanding that I had already booked and paid for the one bedroom apartment for one night. This wouldn't have bothered us at all if we were perhaps offered some sort of compensation, eg, drink vouchers or a dining credit. Upon check-out, I advised the staff that we should have a credit on our account as I am a gold member and they confirmed that we did, however I have noticed that the credit was not applied to our account, which is disappointing. On the bright side, we were able to book parking for our three night stay which was a bonus as parking is limited at the hotel and needs to be booked in advance. We enjoyed the happy hour at the hotel bar - reasonably priced drinks, good service and a nice atmosphere.
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place handy to everything. Especially football stadium.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Travelled with family
Location. Staff excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024