Hotels & Accommodation near Tucson Botanical Gardens

Great place to stay during Wildcats football games

It was amazing

Within an hour of checking in, a bug ran across the carpet. I killed it realizing it was a cockroach. I put it in the garbage assuming that was it. It was not. We killed two more before midnight. We did not sleep that night and killed 2 more and saw several others. The next morning we got a check in message from the host. We replied that we had seen and killed cockroaches and asked for a refund. We could not stay there again (we had planned to stay for 3 more nights). She responded that she never had this issue, and she would contact her property manager. I again asked if we could discuss a refund. We left three of the five carcasses in napkins on the table and took pictures. We were checked out by 10:45 am and told the host. Around 5 pm, the host contacted us, said she had a professional treat the unit and cleaners were on the way. I again said we could not stay there because we would not sleep. I also questioned whether it was wise to stay in a place that was just treated for cockroaches. She replied saying the treatment was already dry. I again told her that we were not sleeping there that night or any of the remaining 3 nights. The host ignored us until we received the "Check-out" greeting. I responded that we had not slept there and hoped to receive some refund. She told me a third party said there were no roaches; she would not refund us. This host called us liars and refused to discuss any options. We are VRBO hosts ourselves and should be refunded. Do not stay here!!