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Hip Hotel Tulum

3.0 star property
Hotel with private beach and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hip Hotel Tulum

View from property
Front of property
Minibar, in-room safe, blackout curtains, iron/ironing board
Breakfast, lunch, dinner served; beach views
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • Bar
    Bar
  • On private beach
    On private beach
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available

Explore the area

Map
Carretera Tulum Boca Paila Km 8, Tulum, QROO, 77780
  • Tulum Beach
    1 min walk
  • Ven a la Luz Sculpture
    14 min walk
  • SFER IK
    4 min drive
  • Tulum, Quintana Roo (TUY)
    32 min drive

Room options

Room, Ocean View - All inclusive

Highlights

Air conditioning
Free cots/infant beds
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Free bottled water
Minibar
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, Oceanfront - All inclusive

Highlights

Air conditioning
Free cots/infant beds
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Free bottled water
Minibar
  • Sleeps 2
  • 1 King Bed

Room, Garden View - All inclusive

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
Free bottled water
  • Sleeps 3
  • 1 King Bed

Similar properties

Beach
Diamante K - Inside Tulum National Park
Pool
Spa
Free WiFi
Restaurant
4.3 out of 5, Excellent, (698)
The price is AU$229
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Diamante K - Inside Tulum National Park

About the area

Tulum

An all-inclusive stay in Tulum awaits you at Hip Hotel Tulum. Within steps you'll find Tulum Beach and Ven a la Luz Sculpture within a 15-minute stroll. Highlights at this beachfront hotel include a full-service spa, a private beach and a restaurant. .A relaxing visit to Copal Wellness Village can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, TROPIQUE, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers and yoga. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 3-property class Zona Hotelera hotel, attractions include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 14 min walk
  • SFER IK - 4 min drive
  • Playa Paraiso - 10 min drive
  • Tulum Mayan Ruins - 13 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪Rosa Negra Tulum - ‬10 min walk
  • ‪Hartwood - ‬10 min walk
  • ‪Arca - ‬9 min walk
  • ‪K’arma - ‬11 min walk
  • ‪La Taqueria - ‬6 min walk

About this property

Hip Hotel Tulum

Hotel with private beach and full-service spa
Hip Hotel Tulum is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with umbrellas, sunloungers, and beach club on site (surcharge).

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive hotel also offers a full-service spa, a garden and a terrace. Free self parking and valet parking are available.

This 3-star Tulum hotel is smoke free.

  • 32 guestrooms or units
  • 2 levels
  • 6 buildings
  • Built in 1999
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
Hip Hotel Tulum offers 32 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. This Tulum hotel provides complimentary wireless Internet access. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Copal Wellness Village has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • TROPIQUE

Family friendly

  • Baby bath
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 6 buildings
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 40

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 5 per night
  • Resort fee: USD 15 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Housekeeping
  • In-room bottled water
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 220 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hip Hotel
Hip Hotel Tulum
Hip Tulum
Hip Tulum Hotel
Hotel Hip Tulum
Tulum Hip Hotel
s And s Hip Hotel

Frequently asked questions

What is the cancellation policy at Hip Hotel Tulum?

Hip Hotel Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hip Hotel Tulum?

Yep, Hip Hotel Tulum has a free self car park and free valet parking.

Are there any beaches close to Hip Hotel Tulum?

Yep, Hip Hotel Tulum is a short 1-minute walk from Tulum Beach. Fun beach activities include yoga.

Is there a spa on site at Hip Hotel Tulum?

Yep, Copal Wellness Village is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

What makes Hip Hotel Tulum a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hip Hotel Tulum.

Is Hip Hotel Tulum family-friendly?

You bet! With amenities such as a private beach and laundry facilities, as well as baby baths in the guestrooms, it's no surprise that Hip Hotel Tulum is a hit with families.

Does Hip Hotel Tulum serve breakfast?

Yep, free breakfast is available daily.

Is there a free airport shuttle available at Hip Hotel Tulum?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hip Hotel Tulum?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hip Hotel Tulum?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hip Hotel Tulum?

Dogs are welcome at Hip Hotel Tulum, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

Hip Hotel Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 265 reviews" "
Rating 8 - Good. 85 out of 265 reviews" "
Rating 6 - Okay. 31 out of 265 reviews" "
Rating 4 - Poor. 5 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Semih, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us an upgrade and all staff are amazing! Thank you all waitress and Pau to take care of us and make such an special moment for us!
Stayed 7 nights in Sep 2023

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to share my experience of staying at this exceptional hotel in Tulum. In my opinion, it was the best hotel I have ever stayed in. The staff was incredibly friendly and accommodating and even surprised us with a romantic dinner. We opted for the all-inclusive package, and the food and drinks were of top-notch quality. I am definitely looking forward to returning to this remarkable hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Jimmy

Stayed 3 nights in Jun 2023

10/10 Excellent

Froylan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 4 nights in May 2023

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, room comfort
HOUSEKEEPING STEALS NO RESOLUTION FROM MANAGEMENT
Stayed at Hip Hotel March 9 - March 14 2023. Had a fun time at hotel March 9 and 10. The fun ended Saturday March 11 when wife's Louis Vuitton purse was stolen out of her closed luggage on March 11th. We know exactly when the purse was stolen and who stole it (based on the mini bar invoice with the hand writing of the person who took the purse). There is security footage of my wife returning to the hotel with the purse the evening before it was stolen. Hotel didn't allow us to see the footage of the housekeeper going into our room to clean is between the hours of 3-5pm on March 11 when we were at the beach at Hip Hotel. No one from the hotel seems to care of take this seriously. This is a $1600 purse that was stolen. The simply said they asked the housekeeper and they said she said that she didn't take the purse. Of course she's going to say that! She had to dig into my wife's luggage to get to the purse too. We had additional evidence and even a timeline for the hotel to observe the cameras they 'swear they have' on the property, to look at when we left the room with the purse and the property. They could see that we went back into the room with the purse, and we left the room without it while the house keeper was cleaning the room. All things point to the house keeper stealing the purse. When we ask for the owner's contact information, they block you from getting it. Sent an email a few days ago to the manager and no response. This is not where you want to stay...
Stayed 5 nights in Mar 2023

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing nice small resort Hotel very pictureistic, with the water and sand just a few steps from your room. Staff is very cordial, respectful and friendly. Good food and good amenities. Highly recommended
Stayed 4 nights in Mar 2023

10/10 Excellent

Robert, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food/ alcohol was expensive
Stayed 4 nights in Feb 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful beach location and service
We stayed 3 nights at this lovely beach hotel. The location on Tulum's coast was perfect for us. It's on the quieter end of the hotel area, and that's what we had hoped for.There are plenty of dining choices along the main road within easy walking or transit distance. Our complimentary daily breakfast was a really nice treat, and all the servers were friendly and helpful, especially Roberto. The restaurant had a beautiful ocean view on the deck as well as inside. The rest of the staff was equally kind. We did have one issue as we found ourselves in a room choice that we had not made. When we brought this to the attention of the front desk, Aranza and the concierge, Mariciel, apologized for the error and immediately tried to fix the problem. We ended up moving rooms for our last night, and were given a bottle of champagne for our inconvenience. We appreciated their responsiveness. We would absolutely return to the Hip Hotel. The morning sunrises were spectacular!
Stayed 3 nights in Jan 2023

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Jan 2023

10/10 Excellent

kristin ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exactly as expected. Description and pictures accurate. Staff was SUPER friendly and helpful with all requests. We loved our room, view and hammock on porch. Enjoyed the nightly turn down service with sweet treat. Thank you for making it a great trip for my daughter & I.
Stayed 3 nights in Jan 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast that was included was not good
Stayed 5 nights in Jan 2023

8/10 Good

Cristiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly staff, fantastic food and breathtaking beach and views

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2023

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect small property where your room is steps away from the restaurant and the beach

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The staff was extremely helpful and friendly. The restaurant had plenty of options and everything was tasty. We would stay again any day!!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The ocean front room had an incredible views of the sunrise. It is far enough from the party zone but still walking distance from restaurants if you want to eat out.

2/10 Terrible

Wilfred

Travelled with family, Business traveller
Liked: Cleanliness
N/A
Stayed 3 nights in Aug 2022

10/10 Excellent

Chade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hip Hotel was magical! We will be back again.
Stayed 3 nights in May 2022

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great location, very helpful front desk concierge helped us schedule Covid tests before returning home. The staff here goes out of their way to ensure you have a great stay.
Stayed 3 nights in Mar 2022

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was like having our own private ocean. We could have both done without the music they played.
Stayed 3 nights in Mar 2022

6/10 Okay

stefanos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
As a gold member none of my gold member advantages were honored. I honestly feel like they owe us some type of partial credit. No upgrade they gave us a big hassle about late check out we had two rooms and no spa treatment as promised.
Stayed 1 night in Feb 2022

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2021