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Royal Palm Hotel

4.0 star property
Central hotel connected to a shopping centre in Umhlanga with a full-service spa

Photo gallery for Royal Palm Hotel

Balcony view
32-inch LED TV with satellite channels, TV
Body treatments, aromatherapy, facials, massage/treatment rooms
Front of property - evening/night
Luxury Penthouse, 2 Bedrooms

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Spa
  • 24/7 front desk
  • Room service
The current price is AU$120
includes taxes & fees
11 May - 12 May

Explore the area

Map
8 Palm Boulevard, New Town Centre, Umhlanga, KwaZulu-Natal, 4320
  • Gateway Theatre of Shopping
    ‪4 min walk‬
  • Umhlanga Lighthouse
    ‪3 min drive‬
  • Umhlanga Rocks Beach
    ‪10 min drive‬
  • Durban (DUR-King Shaka Intl.)
    ‪15 min drive‬

Room options

View all photos for Executive Apartment, 2 Bedrooms, Courtyard Area

Executive Apartment, 2 Bedrooms, Courtyard Area | Living area

Executive Apartment, 2 Bedrooms, Courtyard Area

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
Dining table
LED TV
2 bedrooms
  • 6 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Separate sitting area
Air conditioning
Mini-fridge
LED TV
Premium bedding
Separate bath and shower
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Separate bedroom
Premium bedding
Separate bath and shower
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Penthouse, 3 Bedrooms

32-inch LED TV with satellite channels, TV

Luxury Penthouse, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
LED TV
3 bedrooms
Premium bedding
  • 206 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Single Beds

View all photos for Luxury Penthouse, 3 Bedrooms

32-inch LED TV with satellite channels, TV

Luxury Penthouse, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
LED TV
3 bedrooms
Premium bedding
  • 206 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Single Beds OR 1 King Bed

View all photos for Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
LED TV
2 bedrooms
Premium bedding
  • 122 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Mini-fridge
LED TV
Separate bedroom
Premium bedding
Separate bath and shower
Hairdryer
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Umhlanga

Royal Palm Hotel places you in the centre of Umhlanga, connected to a shopping centre and within a short 5-minute stroll of Ster-Kinekor Gateway and Gateway Theatre of Shopping. Highlights at this hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering at Spa Royale can include massages, facials and body treatments along with aromatherapy and mani/pedis. The restaurant, DISH Restaurant, is open for breakfast, lunch and dinner. Enjoy the gym and sauna. 3315 square feet (308 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Umhlanga hotel include Umhlanga Rocks Beach and uShaka Marine World.

What's nearby

  • Gateway Theatre of Shopping - 4 min walk - 0.4 km
  • Umhlanga Lighthouse - 3 min drive - 2.7 km
  • Umhlanga Lagoon Nature Trail - 5 min drive - 3.8 km
  • Umhlanga Rocks Beach - 10 min drive - 3.3 km
  • Umhlanga Main Beach - 11 min drive - 3.0 km

Getting around

  • Durban (DUR-King Shaka Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Ocean Basket - ‬2 min walk
  • ‪Augusta Spur - ‬4 min walk
  • ‪My Diners - ‬4 min walk
  • ‪Cuba Lounge - ‬3 min walk

About this property

Royal Palm Hotel

Central hotel connected to a shopping centre in Umhlanga with a full-service spa
Royal Palm Hotel offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 3315 square feet (308 square metres) and includes a conference centre. Spa services, a terrace, and concierge services are also featured at the business-friendly Royal Palm Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Umhlanga hotel.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • Conference rooms
  • 3315 sq ft of conference space
  • 308 sq. m of conference space
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Royal Palm Hotel offers 94 air-conditioned accommodations with laptop-compatible safes and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower and complimentary toiletries.

This Umhlanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Spa Royale has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

Afrikaans, English, Xhosa, Zulu

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The price is AU$195
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Secured, covered parking on site (ZAR 65 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 to 235 for adults and ZAR 140 to 140 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • DISH Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • In-room babysitting
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Conference centre (3,315 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately ZAR 235 to 235 for adults and ZAR 140 to 140 for children
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Airport shuttle fee per child: ZAR 175 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: ZAR 65 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Barclaycard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Three Cities Royal Palm
aha Royal Palm Hotel Umhlanga
Three Cities Royal Palm Hotel Umhlanga
Three Cities Royal Palm Umhlanga
aha Royal Palm Umhlanga
aha Royal Palm
Three Cities Royal Palm Hotel
Royal Palm Hotel Umhlanga
Royal Palm Umhlanga
aha Royal Palm Hotel
Royal Palm Hotel Hotel
Royal Palm Hotel Umhlanga
Royal Palm Hotel Hotel Umhlanga

Frequently asked questions

What is the cancellation policy at Royal Palm Hotel?

Royal Palm Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Palm Hotel?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Royal Palm Hotel on 11 May 2025 start from AU$120.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Palm Hotel?

Yep, Royal Palm Hotel has a secured covered self car park for ZAR 65 per day.

Are there any beaches close to Royal Palm Hotel?

The closest beach to Royal Palm Hotel is Umhlanga Rocks Beach (2.6 km).

Is there a spa on site at Royal Palm Hotel?

Yep, Spa Royale is available for guests. You'll enjoy heaps of services like facials and body treatments.

What makes Royal Palm Hotel a romantic place to stay?

Couples dining and romance packages, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Royal Palm Hotel.

Is Royal Palm Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Royal Palm Hotel is a hit with families.

Does Royal Palm Hotel serve breakfast?

You bet, full breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Royal Palm Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Royal Palm Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Royal Palm Hotel?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Royal Palm Hotel?

No, pets are not allowed.

Royal Palm Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 286 reviews
Rating 8 - Good. 94 out of 286 reviews
Rating 6 - Okay. 31 out of 286 reviews
Rating 4 - Poor. 18 out of 286 reviews
Rating 2 - Terrible. 10 out of 286 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sakhile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Jan 2025

10/10 Excellent

Virtual

Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Dec 2024

10/10 Excellent

brett

Stayed 1 night in Dec 2024

6/10 Okay

Jolene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

The rooms are spacious however maintenance of the hotel and rooms are not 4 star standard. Hotel lobby and lifts are dirty. The rooms carpets are filthy. Some of the furniture needs to be replaced. The staff are extremely rude unfriendly. The only positive is the location
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

K

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Verona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

shunmoogam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall good value for money spent We have used the property many times .It needs some updating
Stayed 12 nights in Oct 2024

10/10 Excellent

Feroze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Kingsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Royal palm hotel very much welcoming beautifully laid up
Stayed 1 night in Sep 2024

10/10 Excellent

Verona

Stayed 5 nights in Sep 2024

10/10 Excellent

Shamikah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ron, Pleasant Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Jul 2024

8/10 Good

Mohendran

Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great room, everything you need
Stayed 1 night in Jun 2024

10/10 Excellent

Agent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was seamless and they even ended upgrading us to a 3 bedroom free of charge. The rooms were clean and modern and conveniently situated within walking distance of Gateway. Great stay!
Stayed 2 nights in Jun 2024

2/10 Terrible

Justice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

hlulani

Stayed 5 nights in Jun 2024

8/10 Good

Vasuthdaven

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Ian A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,spacious room,wonderful service
Stayed 8 nights in Feb 2024

10/10 Excellent

Shivani

Stayed 1 night in Mar 2024

10/10 Excellent

Coreen, Dundee

Travelled with partner
Neat and tidy friendly staff! situated right at gateway mall easy access to restaurants and shopping! after all a pleasant stay thank you 😊
Stayed 1 night in Feb 2024