2/10 Terrible
Jicheng
Business traveller
5 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To whom it may concern,
My stay at Zzzleepandgo Venezia Airport was unpleasant due to the following reasons:
1. The door code didn’t work at all, even after I called Zzzleepandgo customer service multiple times. Toni provided me with the original password, which didn’t work, and then an updated password, which also didn’t work. As a result, I couldn’t leave the sleeping pod to go to the toilet. Each time I needed to leave the pod for emergencies such as using the toilet or brushing my teeth, I had to call Toni to open the door remotely, incurring international calling charges multiple times. Very bad!
2. The WiFi didn’t work despite being given a password and then a renewed password from Toni. The WiFi didn’t work at the sleeping pod.
3. There was no air conditioning in the sleeping pod. It was warm before midnight but cold after midnight due to Venice's weather conditions. I developed a cold because I fell asleep before midnight and didn’t have sufficient covers.
Very frustrating and disappointing, indeed.
I request a refund and compensation.
Jicheng
Stayed 1 night in Jun 2024