4/10 Poor
Jeana E.
5 Aug 2024
Disliked: Cleanliness
Disappointing
I never write or post negative reviews, in fact, this may be my first one because of how disappointed I was.
An issue we ran into pretty much immediately after arriving was the loss of power. My significant other and I went food shopping before we arrived at the property and spent a lot of money on perishable food (meats, fruit, cheese, milk, cream, etc.) and the fridge completely shut off. All of our food went bad and we had to throw it all away. It was quite literally like throwing hundreds of dollars away in the trash. Not only did the fridge shut off, but all the outlets in the living room were blown. Therefore, there was no Wifi even though the listing claimed there was. By the time Vacasa had reached out to me to have someone come by and try to fix it (a day after the fact) I had already fixed the power on my own by troubleshooting random things around the house. This was not how we intended to spend our first day on the island.
Also, there is no AC or any air circulation. The listing did not say there was AC but the heat was unbearable and there was only one fan in the house that did not make any difference. Laurie, the Vineyard Haven local Vacasa manager was the only person who truly cared and listened to me. She went out of her way to buy two additional fans and delivered them to the property. Despite her kind efforts, the fans did not help with the heat. The temperature inside stayed at 86 degrees Fahrenheit our entire stay.
Next, there was a lot of insects (s
Jeana E.
Stayed 4 nights in Jul 2024