2/10 Terrible
Corey
21 Jan 2025
Disliked: Staff & service
I reserved two nights here a month ago and was charged up front. 24 hours before check-in the robot texted "We can't wait to welcome you at Super 8 by Wyndham Waco University Area!" I arrived to check in at 10:30pm after a long day of driving and the person at the desk said my reservation had been canceled. I checked my email and had received a message at 7:53pm that night that it had been canceled. (I had not seen the message because I had been on the road driving to the hotel.) The woman at the front desk had about 5 of her friends just hanging out in the lobby/out front smoking while she shopped online and blew me off. She was dismissive and told me to call expedia and work it out. She assured me that my $174.61 would be refunded. It was not. I just talked to Orbitz support and they said the hotel is not answering their call.
Took my money, disrespected me, and left me without a bed for the night. No apology, no explanation, no refund, no help. Terrible.
Corey
Stayed 2 nights in Jan 2025