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Crowne Plaza Warsaw - The HUB, an IHG Hotel

4.5 star property
Luxury hotel connected to the convention centre in Centrum with 3 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Crowne Plaza Warsaw - The HUB, an IHG Hotel

Rooftop terrace
Property amenity
Exterior
Lobby
Cocktail bar

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
RONDO IGNACEGO DASZYNSKIEGO 2, Warsaw, 02 822
  • Warsaw Uprising Museum
    6 min walk
  • Golden Terraces
    3 min drive
  • Palace of Culture and Science
    3 min drive
  • Warsaw (WAW-Frederic Chopin)
    17 min drive

Room options

View all photos for Suite, 1 Bedroom, City View (Top Floor)

Suite, 1 Bedroom, City View (Top Floor)

Suite, 1 Bedroom, City View (Top Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms, City View (Top Floor)

Suite, 2 Bedrooms, City View (Top Floor)

Suite, 2 Bedrooms, City View (Top Floor)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 23.5 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Accessible Bathtub

Standard Room, 1 Double Bed, Accessible Bathtub

Standard Room, 1 Double Bed, Accessible Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, City View

Standard Room, 1 Double Bed, City View

Standard Room, 1 Double Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 23.5 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, City View

Standard Room, 2 Single Beds, City View

Standard Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 23.5 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 23.5 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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Kitchen
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4.8 out of 5, Exceptional, (504)
The price is AU$204
for 1 night
includes taxes & fees
28 Nov - 29 Nov
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About the area

Warsaw

Crowne Plaza Warsaw - The HUB, an IHG Hotel places you in the centre of Warsaw, connected to the convention centre and within a 30-minute stroll of Warsaw Uprising Museum and Palace of Culture and Science. Highlights at this luxury hotel include 3 restaurants, a bar/lounge and a sauna. .The restaurant, Nova Wola, is open for breakfast, lunch and dinner. The Roof is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the free kids' club and gym as well as access to a playground. 15070 square feet (1400 square metres) of event facilities include 30 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 4.5-property class Centrum hotel, you'll be 2.7 km (1.7 mi) from University of Warsaw and 3.3 km (2.1 mi) from Royal Castle.

What's nearby

  • Warsaw Uprising Museum - 6 min walk
  • Palace of Culture and Science - 3 min drive
  • Royal Castle - 6 min drive
  • Old Town Square - 8 min drive
  • Old Town Market Place - 8 min drive

Getting around

  • Rondo Daszyńskiego 06 Tram Stop - 1 min walk
  • Warsaw Ochota Station - 9 min walk
  • Frederic Chopin Airport (WAW) - 17 min drive

Restaurants

  • ‪Hello Vietnam - ‬4 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Street Restauracja Daszynskiego - ‬4 min walk
  • ‪Wabu Sushi & Japanese Tapas - ‬5 min walk
  • ‪Signature - ‬1 min walk

About this property

Crowne Plaza Warsaw - The HUB, an IHG Hotel

Luxury hotel connected to the convention centre in Centrum with 3 restaurants
Crowne Plaza Warsaw - The HUB, an IHG Hotel offers its guests a sauna and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 30 meeting rooms, and coworking spaces are available. Event space at this hotel measures 15070 square feet (1400 square metres) and includes conference space. A rooftop terrace, a complimentary children's club, and a vending machine are also featured at the luxury Crowne Plaza Warsaw - The HUB, an IHG Hotel. Parking is available for a fee.

This 4.5-star Warsaw hotel is smoke free.

  • 212 guestrooms or units
  • 21 levels
  • 3 buildings
  • 3 dining venues
  • 15070 sq ft of conference space
  • 1400 sq. m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Crowne Plaza Warsaw - The HUB, an IHG Hotel offers 212 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 49-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (PLN 120 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 110 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Nova Wola
  • Signature Bar
  • The Roof

Family friendly

  • Free children's club
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 15,070 square feet of conference space
  • 24-hour business centre
  • 30 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 21 floors
  • 3 buildings
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 7 January:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 110 per person
  • Covered self-parking fee: PLN 120 per day
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza THE HUB
Crowne Plaza Warsaw The Hub
Crowne Plaza Warsaw - The HUB, an IHG Hotel Hotel
Crowne Plaza Warsaw - The HUB, an IHG Hotel Warsaw
Crowne Plaza Warsaw - The HUB, an IHG Hotel Hotel Warsaw

Frequently asked questions

What is the cancellation policy at Crowne Plaza Warsaw - The HUB, an IHG Hotel?

Crowne Plaza Warsaw - The HUB, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Warsaw - The HUB, an IHG Hotel?

As of 14 Nov 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Warsaw - The HUB, an IHG Hotel on 15 Dec 2024 start from AU$140.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Warsaw - The HUB, an IHG Hotel?

Yep, Crowne Plaza Warsaw - The HUB, an IHG Hotel has a covered self car park for PLN 120 per day.

Are there any beaches close to Crowne Plaza Warsaw - The HUB, an IHG Hotel?

The closest beach to Crowne Plaza Warsaw - The HUB, an IHG Hotel is Vistula River Beach (3.7 km).

What makes Crowne Plaza Warsaw - The HUB, an IHG Hotel a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Warsaw - The HUB, an IHG Hotel.

Is Crowne Plaza Warsaw - The HUB, an IHG Hotel family-friendly?

You bet! With amenities such as a free children's club, children's meals and a playground, it's no surprise that Crowne Plaza Warsaw - The HUB, an IHG Hotel is a hit with families.

Does Crowne Plaza Warsaw - The HUB, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is available weekdays between 6:30 AM and 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Warsaw - The HUB, an IHG Hotel?

No, Crowne Plaza Warsaw - The HUB, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Warsaw - The HUB, an IHG Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone? The bar is closed seasonally each year from December 23 until January 7.

What time are check-in & check-out at Crowne Plaza Warsaw - The HUB, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Warsaw - The HUB, an IHG Hotel?

Furry friends are welcome at Crowne Plaza Warsaw - The HUB, an IHG Hotel, with food and water bowls on offer.

Crowne Plaza Warsaw - The HUB, an IHG Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 298 out of 349 reviews" "
Rating 8 - Good. 38 out of 349 reviews" "
Rating 6 - Okay. 5 out of 349 reviews" "
Rating 4 - Poor. 3 out of 349 reviews" "
Rating 2 - Terrible. 5 out of 349 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pawel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and spacious hotel
Great 4 star hotel which is super modern and stylish. Well located, good breakfast and free bikes on offer.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Natalia

Liked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

Jens ernst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with convenient parking at the basement and close to the Metro station to go to the city.
Stayed 1 night in Jul 2024

10/10 Excellent

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed this property! Excellent location. Right next to Metro.
Stayed 2 nights in Jul 2024

10/10 Excellent

Dakota

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, neat and taken care of. Very nice stay I enjoyed, from the USA btw
Stayed 3 nights in Jul 2024

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

CHRIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Szczepan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every think was perfect
Stayed 4 nights in Jul 2024

10/10 Excellent

Magdalena

Stayed 1 night in Jul 2024

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Yahor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire HUB is an incredible location and sight to behold. The staff were incredibly helpful, friendly, and polite. The food and drinks were amazing and the rooms were SUPERB. I intend to stay again sometime in the next couple of months. Well worth every penny.
Stayed 1 night in Jun 2024

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious
Stayed 3 nights in Jun 2024

10/10 Excellent

CJ, Walla Walla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Location is perfect and the room was comfortable.
Stayed 1 night in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Olas review
Very clean. Everyday our coffe was replenished. Towels got put away considering my partner is a messy person. Room had a good aircon. Although I have vertigo loved looking through window. I cannot say anything bad about this hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Russell, Coopersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent personnel and property management. Breakfast is not to miss.
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast ever. Made up for air conditioner repeatedly turning off.
Stayed 4 nights in May 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to many dining options and social clubs just walk around for a minute and options are plenty..
Stayed 1 night in May 2024

8/10 Good

Vaclav

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Great choice of breakfast Friendly and helpful staff Well situated
Stayed 2 nights in May 2024

4/10 Poor

Sogol

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2024

2/10 Terrible

Lukas, Houston

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Arrived at 5am and were put into an extremely noisy room facing a construction site. It was nowhere mentioned by the hotel that there was construction work ongoing. Also, the key to the room did not work. The reception person had to let us in. After asking for a quieter room, the hotel did not offer us any other options. They said they were not responsible for the construction work outside the hotel. We asked to get checked out immidiately in order to find a different hotel, as we hadn’t slept the whole night, but the Crowne Plaza denied our request. They just didn’t care about us at all! Thank you Expedia for providing a solution and giving us a refund for the room!! I trust you can charge it back to the hotel.
Stayed 1 night in Apr 2024