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Cape Panwa Hotel

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Cape Panwa Hotel

The Cape Absolute Suite | Private pool
Private beach, free beach shuttle, sun-loungers, beach umbrellas
Terrace/patio
The Cape Absolute Suite | Living area
10 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Breakfast available
  • 24/7 front desk
  • Gym
The current price is AU$297
includes taxes & fees
19 Mar - 20 Mar

Explore the area

Map
27, 27/2 Mu 8, Sakdidej Road, Wichit, Phuket, 83000
  • Phuket Aquarium
    ‪10 min walk‬
  • Chalong Bay
    ‪5 min drive‬
  • Ao Yon Beach
    ‪6 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪66 min drive‬

Room options

View all photos for Cape Suite

Cape Suite

Cape Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Hairdryer
Bidet
  • 78 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite Garden View - Annex Wing

Minibar, in-room safe, desk, free WiFi

Junior Suite Garden View - Annex Wing

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Bidet
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Pool Villa (2 Bedrooms with Private Pool)

Pool Villa (2 Bedrooms with Private Pool) | View from room

Pool Villa (2 Bedrooms with Private Pool)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2013
  • 105 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for The Cape Absolute Suite

The Cape Absolute Suite | Private pool

The Cape Absolute Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 530 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Limited View - Annex Wing

Junior Suite Limited View - Annex Wing | Balcony

Junior Suite Limited View - Annex Wing

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Bidet
Bathrobes
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Suite

Family Suite | Living area

Family Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
Bathrobes
Separate bath and shower
2 bathrooms
  • 114 sq m
  • Partial sea view
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Cape Superior Room

Cape Superior Room

Cape Superior Room

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Hydromassage showerhead
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite Sea View - Annex Wing

Junior Suite Sea View - Annex Wing | Beach/ocean view

Junior Suite Sea View - Annex Wing

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Bidet
Bathrobes
Private bathroom
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Cape Superior Sea View

Cape Superior Sea View

Cape Superior Sea View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Hairdryer
Hydromassage showerhead
Bathrobes
Bidet
  • 36 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Suite Sea View

Family Suite Sea View | Living area

Family Suite Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
Bathrobes
Separate bath and shower
2 bathrooms
  • 114 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Panwa Lodge (3 Bedrooms with Private Pool)

Panwa Lodge (3 Bedrooms with Private Pool)

Panwa Lodge (3 Bedrooms with Private Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 154 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Cape Suite Sea View

View from room

Cape Suite Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Bidet
Bathrobes
Private bathroom
  • 78 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

2 outdoor pools, open 7 AM to 7 PM, free pool cabanas, pool umbrellas

Pullman Phuket Panwa Beach Resort

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, (633)
The price is AU$259
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Pullman Phuket Panwa Beach Resort

About the area

Wichit

A luxury stay in Wichit awaits you at Cape Panwa Hotel. Within a 10-minute stroll you'll find Phuket Aquarium and Ao Yon Beach within a 30-minute walk. Highlights at this beachfront resort include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include Thai massages, aromatherapy and mani/pedis along with access to the sauna and hot tub. The buffet restaurant, Cafe Andaman, serves international cuisine and is open for breakfast, lunch and dinner. The Light House Bar is the resort's own bar, serving drinks along with dinner. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site marina and nightclub. 3498 square feet (325 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 5-property class Cape Panwa resort include Chalong Bay and Central Festival Phuket Shopping Center.
View more Resorts in WichitOpens in a new window

What's nearby

  • Phuket Aquarium - 10 min walk
  • Chalong Bay - 5 min drive
  • Ao Yon Beach - 6 min drive
  • Kata Beach - 36 min drive
  • Rawai Beach - 36 min drive

Getting around

  • Phuket (HKT-Phuket Intl.) - 66 min drive

Restaurants

  • ‪Tu Bar Sri Panwa - ‬10 min walk
  • ‪Baba Nest - ‬16 min walk
  • ‪Baba Poolclub Phuket Restaurant - ‬15 min walk
  • ‪The Habita, Sri panwa - ‬12 min walk
  • ‪The Junction - ‬14 min walk

About this property

Cape Panwa Hotel

Luxury resort on the beach, with 2 outdoor pools
Step outside to unwind on the sandy beach. For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Cape Panwa Hotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This luxury resort also offers a children's pool, a sauna and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Wichit resort.

  • 205 guestrooms or units
  • 5 levels
  • 13 buildings
  • 10 dining venues
  • 2 bars or lounges
  • 3498 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 1987
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Cape Panwa Hotel offers 205 accommodations with DVD players and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Wichit resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 650 for adults and THB 325 for children
  • 10 restaurants
  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cafe Andaman
  • Panwa House
  • The Light House Bar
  • The Otter Bar
  • Top of the Reef

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Motor boating
  • Nightclub
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (3,498 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cape Panwa Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1800.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 650 for adults and from THB 325 for children
  • Airport shuttle fee: THB 1200.00 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: THB 1200 (one-way), (up to 18 years old)
  • Rollaway bed fee: THB 1800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cape Panwa Hotel
Hotel Cape Panwa
Cape Panwa Hotel Phuket
Cape Panwa Phuket
Cape Panwa Hotel Wichit
Cape Panwa Hotel Wichit
Cape Panwa Wichit
Resort Cape Panwa Hotel Wichit
Wichit Cape Panwa Hotel Resort
Resort Cape Panwa Hotel
Cape Panwa

Frequently asked questions

Is parking available at Cape Panwa Hotel?

Yep, Cape Panwa Hotel has a free self car park.

How much does it cost to stay at Cape Panwa Hotel?

As of 3 Mar 2025, prices found for a 1-night stay for 2 adults at Cape Panwa Hotel on 19 Mar 2025 start from AU$296.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Cape Panwa Hotel?

The closest beach to Cape Panwa Hotel is Rawai Beach (9.2 km).

Is there a spa on site at Cape Panwa Hotel?

Yep, there is an onsite spa at Cape Panwa Hotel. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Cape Panwa Hotel have a pool?

Cape Panwa Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Cape Panwa Hotel?

Cape Panwa Hotel features a private beach, 2 outdoor pools and a full-service spa.

Does Cape Panwa Hotel serve breakfast?

You bet, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Cape Panwa Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Cape Panwa Hotel?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cape Panwa Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cape Panwa Hotel?

No, pets and service animals are not allowed.

Cape Panwa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 155 out of 307 reviews
Rating 8 - Good. 102 out of 307 reviews
Rating 6 - Okay. 34 out of 307 reviews
Rating 4 - Poor. 8 out of 307 reviews
Rating 2 - Terrible. 8 out of 307 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely!
Stayed 5 nights in Nov 2024

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the shuttle driver, he was so rude and showed inappropriate behavior, I was about to shout at him the way he treated and my wife. We were walking to the shuttle stop he horned at us, rudely gave a gesture to get on the car and abused us in local language. Ruined our whole wonderful stay at hotel
Stayed 2 nights in Oct 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and location were beautiful. The distance from even the local shops was inconvenient, and getting to the town centre quite expensive. Considering these factors, having the main bar closed for 2 days each week as the restaurants were, on rotation, it would be a good relax for adults but could be a bit difficult with kids
Stayed 5 nights in Jul 2024

8/10 Good

Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great quiet place to stay
Stayed 6 nights in Jun 2024

10/10 Excellent

Pung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great beach.
Stayed 1 night in May 2024

8/10 Good

TEEJAY

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

6/10 Okay

Lenora

Liked: Staff & service
Disliked: Amenities
Positives The lobby area is beautiful, rooms are a decent size with a huge comfy bed. The hotel grounds are lovely & tropical. The swimming pool is a good size, clean and was never too busy during my stay. The beach is nice but it’s not like the images you see online. The hotel staff are nice & approachable, especially the ladies at the front desk. Good variety of breakfast options. Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants. Negatives It’s not a 5-star luxury resort (perhaps it was when it first opened). The rooms (& bathrooms) are dated. The rooms are somewhat clean/ could be cleaner. Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard. Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions. I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel. I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out). Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this). Activities lack authenticity; e.g batik painting. What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.
Stayed 8 nights in Apr 2024

10/10 Excellent

Wai Ha

Stayed 1 night in Apr 2024

8/10 Good

TAKAMASA

Stayed 5 nights in Mar 2024

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would I come again.Yes The room I had Cape Suite, was very modern ,large and comfortable. However the exterior needs some works and refurbishing. The service at the buffet was a bit haphazard and can also be improved.
Stayed 6 nights in Feb 2024

10/10 Excellent

Sunhee

Stayed 3 nights in Jan 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent room (junior suite). Nice breakfast.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kurtis, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kapil

Stayed 9 nights in Dec 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

david

Liked: Cleanliness, room comfort
Disliked: Staff & service
Think carefully
I have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest. A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore. The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really). The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.
Stayed 7 nights in Mar 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2023

6/10 Okay

Valerie

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got. In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order. Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.
Stayed 4 nights in Feb 2023

10/10 Excellent

Lubna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cape absolute was amazing, and our butler (chai) was so helpful and friendly. We had an amazing family vacation.
Stayed 7 nights in Feb 2023

10/10 Excellent

Ulysse

Stayed 2 nights in Jan 2023

8/10 Good

vivie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the spacious room and the private beach
Stayed 2 nights in Jan 2023

10/10 Excellent

Teeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with everything you need.
We stayed 3 nights in a junior sea view suite. The view from our room was beautiful. Our room was spacious and clean. We enjoyed going to Too of the Reef for dinner and Otters Bar for drinks, listening to a talented singer/pianist name Ice perform.
Stayed 3 nights in Jan 2023

8/10 Good

CHI KIT DAVID

8/10 Good

Mary

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs refurbishment