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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly hotel with health club and sauna
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Lobby
In-room safe, desk, blackout curtains, soundproofing
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    3 min walk
  • Princesshay
    4 min walk
  • Exeter Cathedral
    6 min walk
  • Exeter (EXT-Exeter Intl.)
    17 min drive

Room options

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Sofa bed - double
Blackout curtains
  • 15 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Property entrance
Leonardo Hotel Exeter
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.3 out of 5, Excellent, (1000)
The price is AU$316
for 1 night
includes taxes & fees
30 Nov - 1 Dec
Leonardo Hotel Exeter

About the area

Exeter

A family-friendly stay in the heart of Exeter awaits you at Mercure Exeter Southgate Hotel. Within steps you'll find City Wall and Exeter's Historic Quayside within a short 5-minute stroll. Highlights at this hotel include a restaurant, an indoor swimming pool and a gym. .Gate House Restaurant is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna. 151 square feet (14 square metres) of event facilities include meeting rooms and conference space. Added amenities include free Wi-Fi in public areas and a snack bar/deli. English breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Exeter hotel, attractions include University of Exeter and Dartmoor National Park.

What's nearby

  • Exeter's Historic Quayside - 3 min walk
  • Exeter Cathedral - 6 min walk
  • Spacex - 6 min walk
  • Royal Albert Museum and Art Gallery - 8 min walk
  • University of Exeter - 19 min walk

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪KFC - ‬6 min walk
  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪Wagamama Exeter Central - ‬6 min walk
  • ‪Tea on the Green - ‬5 min walk
  • ‪Côte - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with health club and sauna
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square metres) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Conference rooms
  • 151 sq ft of conference space
  • 14 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

What is the cancellation policy at Mercure Exeter Southgate Hotel?

Mercure Exeter Southgate Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Exeter Southgate Hotel?

As of 16 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Exeter Southgate Hotel on 1 Dec 2024 start from AU$173.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Exeter Southgate Hotel?

Yep, Mercure Exeter Southgate Hotel has a self car park for GBP 15.00 per night.

Are there any beaches close to Mercure Exeter Southgate Hotel?

The closest beach to Mercure Exeter Southgate Hotel is Dawlish Warren Beach (14.2 km).

Does Mercure Exeter Southgate Hotel have a pool?

Yep, and guests love it! Mercure Exeter Southgate Hotel has an indoor pool.

What luxury perks are available at Mercure Exeter Southgate Hotel?

Mercure Exeter Southgate Hotel features a health club, an indoor pool and 1 hot tub.

Is Mercure Exeter Southgate Hotel family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as highchairs and free extra beds in the guestrooms, it's no surprise that Mercure Exeter Southgate Hotel is a hit with families.

Does Mercure Exeter Southgate Hotel serve breakfast?

Yep, our guests adore the English brekkie here! Available weekdays between 6:30 AM and 10:00 AM and on weekends from 7:30 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Mercure Exeter Southgate Hotel?

No, Mercure Exeter Southgate Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Exeter Southgate Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Mercure Exeter Southgate Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mercure Exeter Southgate Hotel?

Dogs are welcome at Mercure Exeter Southgate Hotel, with food and water bowls on offer.

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service
Had quite a pleasant stay although in some areas it’s looking a bit tired. Staff were very friendly and breakfast was of a good quality. Wouldn’t hesitate to stay here again
Stayed 3 nights in Aug 2024

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Roger

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bad points.£ 10 for swimming not good should be inclusive with room.£15 parking a bit steep. Television controller tape to hold batteries in no cover .One side of bed USB charging point did not work.Bed not great comfort. Good points shower excellent . Beverage tray good .quite room.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is lovely hotel very close to the city centre. It is a shame that you now have to pay £10 to use the swimming pool and hot tub. These used to be free and this perk was one of the reasons I stayed there. Good buffet style breakfast with lots of choice.
Stayed 2 nights in Aug 2024

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive
Expensive overall, parking and restaurant costs far too much for quality of food and service offered
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was lovely been before but check in was awful didn’t believe what I said when they had left the breakfast addition pending on the system and then tried charging me full price till I managed to prove I had done it. Also the additional cost of using the pool isn’t great as a resident
Stayed 1 night in Aug 2024

8/10 Good

Tony

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, however, hotels.com didn’t make it Clear that there was an additional charge to use the pool and jacuzzi
Stayed 3 nights in Aug 2024

8/10 Good

Dan and esther

Liked: Cleanliness, staff & service, property conditions & facilities
Price point good
Stayed 3 nights in Jul 2024

6/10 Okay

Charlene

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Mike

Travelled with partner
Liked: Staff & service, amenities
Disappointing all round
Stayed 1 night in Jul 2024

6/10 Okay

leemichael

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Purple

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area it was located was accessible walking to a variety of places.
Stayed 2 nights in Jul 2024

6/10 Okay

Joy

Liked: Staff & service
Disliked: Property conditions & facilities
There was no air-conditioning and our windows were bolted shut during a sweltering weekend. Thankfully the staff were more than accommodating and assisted with a dusty fan and unbolting the window. Reception during check in made our stay pleasant and was more than welcoming and went out of their way with complimentary goods.
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Stayed 2 nights in Jul 2024

6/10 Okay

Patrick

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Elena

Stayed 2 nights in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Hee Soo

Travelled with group
Liked: Cleanliness, staff & service
Staff was nice and friendly
Stayed 2 nights in Jul 2024

2/10 Terrible

Simon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Awful stay as the entire hotel aircon system was broken, room was crazy hot and it was impossible to sleep. Staff were unhelpful and defensive about the situation - frankly bizarre that they had no idea about how and when the system might be repaired (it wasnt by the following day.) The water also went off for hours the next morning.
Stayed 1 night in Jul 2024

6/10 Okay

Catherine

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dust, cobwebs, blood spots on carpet in the room. No water bottles. Excellent staff.
Stayed 2 nights in Jul 2024

6/10 Okay

cameron

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jul 2024

8/10 Good

Nicols

Travelled with partner
Liked: Staff & service
Everything was good about this hotel except for the bed which my husband and I found extremely uncomfortable. The duvet was too warm and the air con didn’t work whilst we were staying at the hotel. The staff said it was a known issue.
Stayed 3 nights in Jul 2024

4/10 Poor

Ed

Business traveller
Disliked: Property conditions & facilities, room comfort
£10 for residents to use the pool
Really not a good experience I'm afraid. Spent the first evening trying not to listen to the private phone call of the person next door, aircon didn't work, extractor in en suite didn't work, empty shower gel dispenser, lightbulb out and remote control so old all the labels had worn off the buttons. Absolute last straw was the £10 charge for residents to use the pool and sauna. Very poor value for money but friendly staff. Best avoided though.
Stayed 5 nights in Jul 2024