4/10 Poor
Gregory, Arlington
20 Oct 2024
Disliked: Staff & service, property conditions & facilities
You get what you pay for, very little. There was no light in the bedroom. There were no drinking cups anywhere, « Breakfast » was coffee, bagels, and some juice. Despite paying in advance for two nights, the staff maid entered the room in my absence and saw that I had left a key copy in the room but no clothes or suitcase (I had taken them with to avoid possible theft). She assumed I had checked out and her bosses apparently didn’t verify. I dîd leave my shaving/toiletry kit in the bathroom. I returned that evening. The electronic key had been cancelled. I got a new one from the desk. Once entering the room, I saw that the toiletry kit was missing and the bed made. I returned to the reception for an explanation and lost and found. The man at the desk did not understand my English. Finally, an older man appeared, and he seemed to understand me. He said I had checked out, at the least maid had said do. I told him, that I had checked in for two nights, and prepaid as well. As for the toiletry kit, he opened up the maid’s room and searched the trash bag. There it was, intact. No explanation, no apology. Poor service, poor maintenance. A welfare motel as well. Noise all night. Thin walls and ceiling.
Gregory
Stayed 2 nights in Oct 2024