6/10 Okay
Lorayne
28 Sept 2024
Liked: Cleanliness, amenities
As regular gueats at this hotel, this stay was disappointing. Staff less friendly than usual and whilst they weren't rude, they seemed like i was inconvenience rather than a guest (i ended up staing alone as my husband's flight was cancelled). The room add-on i ordered in advance (some chilled beers), which was stated to be in my eoom on arrival, never arrived. Nor did the VIP perk of a free bottle of wine. No upgrade was offered either. Rooms are also starting to look a bit tired e.g. the safety catch on the door was broken and the fittings for amenities in the bathroom had no dispensers on them
Lorayne
Stayed 1 night in Sep 2024