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Robenstein Aktivhotel & SPA

4.0 star property
Hotel in Zwiesel with 2 restaurants and full-service spa

Photo gallery for Robenstein Aktivhotel & SPA

Indoor pool, pool loungers
Sundeck
Aerial view
Bar (on property)
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Pool
  • Pet-friendly
  • Spa
The current price is AU$254
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Stormbergerstraße 27, Zwiesel, BY, 94227
  • Waldrand Ski Lift
    ‪14 min walk‬
  • Großer Arbersee
    ‪17 min drive‬
  • Grosser Arber Ski Resort
    ‪18 min drive‬

Room options

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
  • Valley view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Separate sitting area
Soundproofed
Heating
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

Junior Suite, 1 King Bed, Accessible

Junior Suite, 1 King Bed, Accessible

Highlights

Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 56 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

Highlights

Separate sitting area
Soundproofed
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Portable fan
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Room

Highlights

Separate sitting area
Soundproofed
Heating
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Portable fan
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Junior Suite

Junior Suite | Living area

Junior Suite

Highlights

Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Suite, 2 Bedrooms, Valley View

Comfort Suite, 2 Bedrooms, Valley View

Comfort Suite, 2 Bedrooms, Valley View

Highlights

Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
  • 66 sq m
  • Valley view
  • Sleeps 4
  • 2 King Beds

About the area

Zwiesel

Robenstein Aktivhotel & SPA places you steps from Bavarian Forest Nature Park and within a 15-minute stroll of Waldrand Ski Lift. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include Swedish massages, body scrubs and facials along with access to the sauna and hot tub. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna and pool loungers as well as access to bike hire. Additionally, you'll find free Wi-Fi in public areas, ski storage and ski passes. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .In proximity to this 4-property class Zwiesel hotel you'll find Bavarian Forest National Park.

What's nearby

  • Waldrand Ski Lift - 14 min walk - 1.1 km
  • Großer Arbersee - 17 min drive - 17.0 km
  • Grosser Arber Ski Resort - 18 min drive - 19.4 km
  • Joska Crystal World - 18 min drive - 19.8 km
  • Bodenmais - Silberberg Ski Resort - 20 min drive - 19.8 km

Getting around

  • Zwiesel (Bay) Station - 5 min drive
  • Linz (LNZ-Hoersching) - 147 min drive

Restaurants

  • ‪Braustüberl - ‬8 min drive
  • ‪Kaffeerösterei Kirmse - ‬7 min drive
  • ‪Restaurant Piroschka - ‬5 min drive
  • ‪Altbayrische Schmankerlstube - ‬6 min drive
  • ‪Griechisches Restaurant Athen - ‬6 min drive

About this property

Robenstein Aktivhotel & SPA

Hotel in Zwiesel with 2 restaurants and full-service spa
Robenstein Aktivhotel & SPA offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A fitness centre, a terrace, and multilingual staff are also featured at Robenstein Aktivhotel & SPA. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Zwiesel hotel.

  • 90 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Robenstein Aktivhotel & SPA offers 90 accommodations, which are accessible via exterior corridors and feature minibars and a safe. This accommodation offers separate sitting areas. A pillow menu is available. Smart televisions are featured in guestrooms. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include Swedish massages, facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

Czech, English, French, German, Spanish

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Hotel Ahornhof

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, 298 reviews
The price is AU$135
includes taxes & fees
27 Apr - 28 Apr
Hotel Ahornhof

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee
  • 2 restaurants
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night for adults; EUR 1.80 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay, Tap & Go, Samsung Pay, Amazon Pay and PayPal
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Google Pay, Apple Pay and Tap & Go. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Robenstein Hotel SPA
Robenstein Aktivhotel & SPA Hotel
Robenstein Aktivhotel & SPA Zwiesel
Robenstein Aktivhotel & SPA Hotel Zwiesel

Frequently asked questions

What is the cancellation policy at Robenstein Aktivhotel & SPA?

Robenstein Aktivhotel & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Robenstein Aktivhotel & SPA?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Robenstein Aktivhotel & SPA on 30 Apr 2025 start from AU$241.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Robenstein Aktivhotel & SPA?

Yep, Robenstein Aktivhotel & SPA has a free self car park.

Is there a spa on site at Robenstein Aktivhotel & SPA?

Yep, there is an onsite spa at Robenstein Aktivhotel & SPA. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Robenstein Aktivhotel & SPA have a pool?

Robenstein Aktivhotel & SPA has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Robenstein Aktivhotel & SPA?

Robenstein Aktivhotel & SPA features a full-service spa, an indoor pool and 2 restaurants.

What makes Robenstein Aktivhotel & SPA a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Robenstein Aktivhotel & SPA.

Does Robenstein Aktivhotel & SPA serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Robenstein Aktivhotel & SPA?

No, Robenstein Aktivhotel & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at Robenstein Aktivhotel & SPA?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Robenstein Aktivhotel & SPA?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Robenstein Aktivhotel & SPA?

Dogs are welcome at Robenstein Aktivhotel & SPA, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Robenstein Aktivhotel & SPA Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 35 reviews
Rating 8 - Good. 15 out of 35 reviews
Rating 6 - Okay. 5 out of 35 reviews
Rating 4 - Poor. 1 out of 35 reviews
Rating 2 - Terrible. 0 out of 35 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and will definitely come back!
Stayed 1 night in Jan 2024

8/10 Good

Nils

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Rene

Travelled with partner
Es war ein schöner Aufenthalt. Das Essen war gut allerdings hätte ich am Abend lieber Buffet da man sich das ganze selbst zusammenstellen kann. Das Saunadorf ist auch sehr schön einziges Manko Getränkebecher wurden nicht immer aufgefüllt, weswegen wir die Becher immer mitgenommen haben..
Stayed 3 nights in Sep 2024

6/10 Okay

Matthias

Travelled with partner
Liked: Cleanliness, amenities
Das Frühstück war leider sehr mittelmäßig. Wenig Liebe und Auswahl. Ab 8 Uhr gab es Bauarbeiten, die bis zum frühen Nachmittag mit dem Schlaghammer andauerten. Angekündigt bis 12 Uhr. Kein 4-Sterne Niveau.
Stayed 2 nights in Sep 2024

8/10 Good

Reiner

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Sep 2024

8/10 Good

Ilona

Liked: Staff & service, property conditions & facilities

Schönes Hotel, aber Preis/Leistung stimmt nicht !!

Schönes Hotel mit sehr viel Potential nach oben Preis/Leistung stimmt in keinem Fall Matratze war komplett durchgelegen, man lag auf den Springfedern, es fehlte hier der Topper, wie bei Boxspringbetten üblich. Das Hotel musste mit Handtüchern Abhilfe schaffen, da keine Topper oä zur Verfügung standen… Im Bad fehlten zu Beginn Kosmetiktücher u. Ersatztoilettenpapier. In der Badewanne lag ein Massagehandschuh vom vorherigen Gast!! Frühstück entsprach in keinem Fall dem eines 4* Hotels.Alles sehr lustlos arrangiert… Weißwürste lagen nur halb im Wasser, daher halbseitig graue trockene Haut - sehr unappetitlich. Außer ganzen Äpfeln, Orangen kein Obst bzw. Obstsalat oä Rühreier, die ebenfalls lange in der Warmhalteplatte liegen, kein Ordern von Spiegeleiern möglich. Die gesamte Auswahl ist eher 2* Hotel Niveau. Abendessen: Salat vom Buffet so lala, Hauptgang immer sehr gut, Nachspeise leider wieder nur so lala. Es war nicht möglich eine Flasche Wein zu ordern!!… zuerst hieß es Grüner Veltliner nicht mehr vorrätig, danach Sauvignon Blanc auch nicht …!! Ebenso war das örtliche Dunkelbier nicht vorrätig …!! Es erschloss sich nicht, wie so etwas sein kann! Möglicherweise war eine Hochzeit die im Nebenhaus stattfand die Ursache… ist jedoch keine Entschuldigung! In der sehr schönen Bar ist am Abend „tote Hose“, kein leise Barmusik, keiner hinter der Bar zum ordern. Die Freundlichkeit des Personals ist hervorzuheben, macht aber das viele Minus nicht wett und knapp 400,-€ /Nacht
Stayed 3 nights in Aug 2024

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super für entspannte Tage mit Sauna

War alles super. Essen auch spitze. Vor allem die Saunalandschaft im Außenbereich hat mich überzeugt. Wer aber eher Schwimmbäder mag, da gibt es nur ein Becken.
Stayed 2 nights in Feb 2024

10/10 Excellent

Raphael, Dachau

Stayed 2 nights in Jan 2024

8/10 Good

christian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Eine Verbesserung im Vgl. zum letzten Jahr: der Saunameister, der Aufgüsse macht, die zwar etwas lange dauern und recht lasch sind, aber immerhin... Was zu verbessern ist: Freitagabend sagte die Bedienung in der Bar, sie könne keine Cocktails mixen, da sie nur die Aushilfe sei. Wenn man eine Bar betreibt, muss jemand da sein, der Cocktails kann. Beim Abendessen war die Vinaigrette aus und wurde auch nicht aufgefüllt. Das andere Dressing schemckte nach nichts. Pfeffer- und Salzstreuer gingen zum Teil nicht richtig bzw. waren weitgehend leer. Beim Frühstück gab es keine Vollkornsemmeln o.ä. und man musste einige Zeit auf Nachschub beim Rührei und bei den im Übrigen gut gemachten warmen Champignons warten. In sämtlichen Duschen im Wellnessbereich gab es kein Duschgel. Das Robenstein würde noch besser dastehen, wenn es sich einiger Details - siehe oben - ernsthafter annähme. Grundsätzlich kann man es empfehlen, aber manch eine Schwäche ist ärgerlich und darf in einem Vier-Sterne-Haus nicht sein.
Stayed 1 night in Jan 2024

10/10 Excellent

Florian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erwartungen übertroffen

Geschäftlicher Aufenthalt, aber wegen des außergewöhnlichen Services werde ich sicherlich bald auch privat das Haus aufsuchen
Stayed 1 night in Dec 2023

8/10 Good

Johannes

Stayed 2 nights in Dec 2023

8/10 Good

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
War sehr schön. Man merkt dass es schon etwas älter ist aber gut gepflegt. Das Personal war sehr nett und freundlich. Da fahren wir gerne wieder hin.
Stayed 3 nights in Nov 2023

4/10 Poor

Manja

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Sehr schönes Hotel mit sehr viel Potenzial für Ver

- von einem Luxus- Wellnesshotel weit entfernt - Hotelbeschreibung nicht umsetzbar - viel Potenzial zur Verbesserung - viel zu wenig Personal -Fruhstucksbuffett nur Aufbackbrötchen, wenn überhaupt vorhanden - Personal war bei ausgebuchten Haus überfordert - Nachmittags Kaffee und Kuchen ohne Kuchenauswahl - kein Abendessen alacarte möglich - Saunadorf verspricht nicht das, was in der Beschreibung steht -auf demTerrassendach abgenutzte Sitzmöbel -vielleicht versuchen wir es nochmal zu einem ruhigeren Zeitpunkt in diesem Hotel verwöhnen zu lassen
Stayed 4 nights in Sep 2023

8/10 Good

Robin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage direkt am Waldrand. Sehr aufmerksames Personal. Super Frühstück.
Stayed 5 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Aug 2023

10/10 Excellent

Massimo

Stayed 1 night in Jun 2023

10/10 Excellent

Robin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr anmutiges Hotel mit edler Einrichtung, insb. der Barbereich ist hervorzuheben, tolles Frühstücksbuffet was wirklich keinerlei Wünsche offen lässt. Ideale Lage als letztes Haus der Strasse am Waldrand, sodass man direkt in den Wald starten kann. Ausgesprochen hundefreundlich.
Stayed 9 nights in Jun 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel war ganz toll, gerne wieder!
Stayed 4 nights in Jun 2023

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Sehr schöner Wellnessbereich, schöne neue Zimmer und Bäder. Was uns nicht so gut gefallen hat war das Abendessen, wenig vegetarische Auswahl.
Stayed 1 night in Jun 2023

10/10 Excellent

Jessamyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Einmalig schöne Lage!
Stayed 1 night in May 2023

10/10 Excellent

Karl

Travelled with partner
Super freundliches und zuvorkommendes Personal. Haben kurzfristig massagetermin am Sonntag ermöglicht. Sehr gutes Frühstücksbufett. Saubere Zimmer, wir waren rundum zufrieden
Stayed 3 nights in Apr 2023

8/10 Good

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Stephan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Von außen hui aber dann... Qualität des Frühstücks ist nur mittelmäßig. Der gesamte Essebereich gefühlt zu eng von der Anordnung der Tische. Das Saunadorf war während unseres Aufenthalts (5 Tage) komplett gesperrt, scheint wohl ein Dauerproblem zu sein aber es gibt keine vorab Info das es nicht zur Verfügung steht. Für viele aber ist genau das ein Entscheidungskriterium pro Robenstein. Wellnessbereich im Haus konnte dafür genutzt werden. Während des laufenden Betriebs gibt es keine Reinigung des Wellnessbereichs, was jedoch dringend nötig wäre, gerade vor dem Hintergrund, dass ein hohes Besucheraufkommen herrschte. Der Wellnessbereich ist alles in allem sehr lieblos gestaltet. Ruheräume sehr steril, da kommt nicht wirklich Entspannung auf, keine Wechselhandtücher, kein Aufguss, kaltes Poolwasser. Getränke und Obst nur das allernötigste. Barbereich ist positiv hervorzuheben, dieser ist schön gestaltet, es gibt Cocktails und eine gute Getränkeauswahl. Personal wirkte teils unprofessionell und nicht geschult. Beim Checkout (dauerte ewig) gab es von allen Gästen vor uns breitbandig negative Rückmeldung zum Aufenthalt, da konnte einem das Personal schon echt leidtun. Man hat dauernd das Gefühl das an allen Ecken gespart wird und das geht deutlich auf Kosten der Gäste. Alles in allem wird das Robenstein 4 Sterne Ansprüchen nicht gerecht. Das Potenzial der Unterkunft ist zweifellos vorhanden, aber wenn hier nicht ein Umdenken im Management stattfindet, wird man perspektivisch mehr u
Stayed 5 nights in Feb 2023