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Sheraton Club des Pins Resort

5.0 star property
Resort with private beach and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sheraton Club des Pins Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Down duvets, pillow-top beds, minibar, in-room safe
Daily buffet breakfast (DZD 3000 per person)
Lobby

Reviews

7.4 out of 10

Good

Popular amenities

  • On private beach
    On private beach
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning

Explore the area

Map
Boite Postal 62 Club des Pins, Algiers, 16101
  • Garden City Mall
    10 min drive
  • Ben Aknoun Zoo
    14 min drive
  • University of Algiers III
    14 min drive
  • Algiers (ALG-Houari Boumediene)
    46 min drive

Room options

View all photos for Executive Suite, 1 King Bed, Balcony, Sea View

Lounge

Executive Suite, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds, Balcony, Sea View

Lounge

Executive Suite, 2 Single Beds, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
  • 50 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed

Lounge

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds

Lounge

Executive Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Down duvets, pillow-top beds, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
Bathrobes
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Down duvets, pillow-top beds, minibar, in-room safe

Superior Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
Bathrobes
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Sea View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Sea View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite, 1 King Bed, Balcony, Sea View

Lounge

Presidential Suite, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Lounge

Club Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Lounge

Club Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Balcony

Down duvets, pillow-top beds, minibar, in-room safe

Junior Suite, 2 Single Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Garden View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Down duvets, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Garden View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Down duvet
Rainfall showerhead
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
Sofitel Algiers Hamma Garden
Pool
Free airport shuttle
Parking included
Free WiFi
4.0 out of 5, Very good, (341)
The price is AU$251
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Sofitel Algiers Hamma Garden

About the area

Algiers

A luxury stay in Algiers awaits you at Sheraton Club des Pins Resort. You'll be 9.4 km (5.9 mi) from Garden City Mall and 12.5 km (7.8 mi) from University of Algiers III. Highlights at this beachfront resort include a full-service spa, a private beach and a restaurant. .A day of pampering can include deep-tissue massages, body wraps and Ayurvedic treatments. The restaurant, La Trattoria Restaurant, serves Italian cuisine and is open for dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the 4 outdoor tennis courts, indoor swimming pool and gym plus access to aerobics classes. 6781 square feet (630 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Zeralda resort include Ben Aknoun Zoo and Stade 5 Juillet 1962.
View more Resorts in AlgiersOpens in a new window

What's nearby

  • Garden City Mall - 10 min drive
  • Ben Aknoun Zoo - 14 min drive
  • University of Algiers III - 14 min drive
  • Stade 5 Juillet 1962 - 15 min drive
  • US Embassy in Algeria - 18 min drive

Getting around

  • Agha Station - 42 min drive
  • Algiers (ALG-Houari Boumediene) - 46 min drive

Restaurants

  • ‪Casbah Istanbul - ‬10 min drive
  • ‪Auberge du Molin - ‬11 min drive
  • ‪Taj Mahal - ‬12 min drive
  • ‪McDonald's - ‬10 min drive
  • ‪Sheraton Club des Pins Resort - ‬3 min walk

About this property

Sheraton Club des Pins Resort

Resort with private beach and full-service spa
Step outside to unwind on the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sheraton Club des Pins Resort such as a seasonal outdoor pool and an indoor pool.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This Art Deco resort also offers a children's pool, outdoor tennis courts and a health club. Self parking is free.

Smoking is allowed in designated areas at this 5-star Algiers resort.

  • 1 building
  • 419 guestrooms or units
  • 8 levels
  • 6781 sq ft of conference space
  • 630 sq. m of conference space
  • Built in 1999
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Club des Pins Resort offers 419 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, bidets and complimentary toiletries.

This Algiers resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: DZD 3,000 for adults and DZD 3,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Brasserie Restaurant
  • La Trattoria Restaurant
  • Le Petit Bleu Restaurant
  • Le Tassili
  • PanAsia

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6,781 square feet of conference space
  • 9 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1999
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service on Sunday from noon to 8 PM, Monday-Thursday 7 AM to 8 PM, and Friday 7 AM to 1 PM. For a fee, other pickup times can be arranged.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Club des Pins Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for DZD 5000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: DZD 10000 per night
  • A tax is imposed by the city: DZD 600.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately DZD 3000 for adults and from DZD 3000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: DZD 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Club des Pins
Sheraton Club des Pins Algiers
Sheraton Club des Pins Resort
Sheraton Club des Pins Resort Algiers
Sheraton Club Pins Resort Algiers
Sheraton Club Pins Resort
Sheraton Club Pins Algiers
Sheraton Club Pins
Sheraton Club Des Pins
Sheraton Club des Pins Resort Resort
Sheraton Club des Pins Resort Algiers
Sheraton Club des Pins Resort Resort Algiers

Frequently asked questions

What is the cancellation policy at Sheraton Club des Pins Resort?

Sheraton Club des Pins Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Club des Pins Resort?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Club des Pins Resort on 2 Dec 2024 start from AU$288.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Club des Pins Resort?

Yep, Sheraton Club des Pins Resort has a free self car park.

Is there a spa on site at Sheraton Club des Pins Resort?

Yep, there is an onsite spa at Sheraton Club des Pins Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sheraton Club des Pins Resort have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 11:00 PM (Seasonal outdoor pool open from May to October).

What luxury perks are available at Sheraton Club des Pins Resort?

Sheraton Club des Pins Resort features a private beach, a full-service spa and a health club. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Sheraton Club des Pins Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Club des Pins Resort.

Is Sheraton Club des Pins Resort family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Club des Pins Resort is a hit with families.

Does Sheraton Club des Pins Resort serve breakfast?

Yep, buffet brekkie is available daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Club des Pins Resort?

No, Sheraton Club des Pins Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Club des Pins Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Club des Pins Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Club des Pins Resort?

No, pets and service animals are not allowed.

Sheraton Club des Pins Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 176 reviews" "
Rating 8 - Good. 57 out of 176 reviews" "
Rating 6 - Okay. 29 out of 176 reviews" "
Rating 4 - Poor. 16 out of 176 reviews" "
Rating 2 - Terrible. 20 out of 176 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ayoub

Stayed 1 night in Jul 2024

10/10 Excellent

AHMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Abdelghani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

JOHN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a facelift.
Stayed 2 nights in Sep 2023

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing management team.

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased. Malek the general manager was a gem. Selma was quiet a lady. Made us feel at home.

2/10 Terrible

Kamal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Took me 40 minutes for check in unfortunately
Stayed 2 nights in Aug 2023

6/10 Okay

Bruce

Travelled with partner
Liked: Amenities
It is now clear why this hotel receives such poor reviews. The check-in process took 28 minutes. We paid for sea view and they tried to put us in a garden view. During the checkout they tried to charge us for the room rate which we had pre-paid. The Fitness Center was EXCELLENT. Great massage! Many items on the menu in the bar and the restaurant were not available. Only one restaurant was open. This is a very nice 3-4 star hotel— but listed as a 5 star.
Stayed 1 night in Apr 2023

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious green areas and stunning sea view
I always go to Sheraton des pins when i come to Algiers, food is nice, hygiene level is high, staff are friendly.Internal swimming pool is amazing and sea beach is wide and big, clean and very satisfying. Rooms are big, clean, quiet and desk area is big to have work done.
Stayed 2 nights in Apr 2023

6/10 Okay

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not very good , I payed extra money when I checked in . The stuff very nice welcoming people, clean place & organized
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Great beach, but don't book it with Hotels.com
Steps away from an amazing private beach. Check in staff were not helpful during our confusing and tense 45-minute(!) check in process during which the hotel wanted to charge me more than what was specified on my Hotels.com booking (over and above the state and city tax that I already expected to have to pay). Breakfast buffet was average and not worth the 2500 Dinar ($25 USD).
Stayed 1 night in Sep 2022

2/10 Terrible

ABDELMALEK

Disliked: Staff & service, property conditions & facilities
They ask me to by twice
Stayed 1 night in Sep 2022

2/10 Terrible

Daleen, Falls Church

Travelled with group
Disliked: Cleanliness, staff & service
My room was dirty no towels a/c wasn’t working properly. I paid for breakfast & happy hour. Arrived 30 mins before the end and they refused to serve me. Never again.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed!
Where do u start! Extremely disappointed! And frustrated me and my wife and our 8 month old baby and years old daughter had a terrible experience! Up on arrival Freida was welcoming and tried her best to help, however the check in was meant to be at 15:00 but we didn’t get a room till 17:30! We got to the room air conditioning don’t work! Only fan mode the room was boiling hot! The fridge didn’t work I tried calling reception from the room and guess what! The phone didn’t work!!! They replaced the fridge but all our baby food gone off as the new fridge needed a longer time to start cooling over 24hrs , the following day! The water cut out for few hours! And this kept happening 2 times a day every single day during our stay! The poor staff were responsive when we went down to speak to them but there is nothing that they can do not one single manger came out to speak to me and apologise or even explain this water cut ! I couldn’t shower or was our kids! Even worse electricity cut out while I was in the gym and everything went pitch black, it was very dangerous with all the weights around and other people using equipments, I had a very bad holiday I give credit to few individuals who were very helpful and polite 3 ladies from the fitness ouided, amara, khadija , and there was a man called gussied from the beach team who was amazing always helping with the pram and kids and setting things up for us , really nice person, apart from that I’m very disappointed with the Maintanence
Stayed 4 nights in Aug 2022

2/10 Terrible

dalila, saint paul

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning was Terrible , I had 2 rooms and my teenagers kids were unable to be in the room … temperature was around 38 to 40 Celsius in the room and each time we open the window mosquitoes were terrible !! The problem is the air conditioner was down about a month before I checked in and no one informed us prior to our arrival, I asked for a fan and no availability to it … this is not a 5 stars hotel , I should have my money back Was a bad experience to be there I’m very disappointed and it was very expensive for this kind of experience, I want Expedia to assist me to get me a reimbursement from them because it wasn’t ok My son left the place ahead of time and I have the proof of newspaper as well the videos of talking about it as was scandal I will send you the paper written from the hotel management every day of my stay putting under our rooms and no one wanted to resolve the problem
Stayed 3 nights in Jul 2022

10/10 Excellent

FAIZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

2/10 Terrible

Tarik, Larkspur

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Not much
Stayed 5 nights in Jul 2022

6/10 Okay

Kamel

Travelled with family and small children
Liked: Staff & service
Not want I would expect from 5*!
Stayed 3 nights in Jun 2022

8/10 Good

Hisham, Mississauga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the Indoor swimming pool and the beach. You won't be able to watch important sports events as the hotel is not a subscriber to any of the channel package.
Stayed 3 nights in Oct 2021

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Nesrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Rahmouni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
The best thing about this hotel is the private beach and a nice swimming pool.
Stayed 2 nights in Aug 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019