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Arrowwood Resort and Conference Center

3.5 star property
Family beach fun and 2 indoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arrowwood Resort and Conference Center

Beach nearby, sun-loungers, waterskiing, beach volleyball
Exterior
View from room
Lobby
Water park

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Breakfast available
  • Pool
  • Spa
The price is AU$198
includes taxes & fees
25 Dec - 26 Dec

Explore the area

Map
2100 Arrowwood Lane NW, Alexandria, MN, 56308
  • Big Splash Indoor Waterpark
    2 min walk
  • Lake Brophy County Park
    6 min drive
  • Carlos Creek Winery
    6 min drive
  • Alexandria, MN (AXN-Chandler Field)
    12 min drive

Room options

View all photos for Deluxe Room, Multiple Beds (Kids Room)

Deluxe Room, Multiple Beds (Kids Room)

Deluxe Room, Multiple Beds (Kids Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior Room, Multiple Beds, Lake View (Executive Lakeview Family Room)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, Multiple Beds, Lake View (Executive Lakeview Family Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Lake view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds (Inland View Family Room)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, Multiple Beds (Inland View Family Room)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchen, Lake View (King Kitchenette Suite)

Suite, 1 King Bed with Sofa bed, Kitchen, Lake View (King Kitchenette Suite)

Suite, 1 King Bed with Sofa bed, Kitchen, Lake View (King Kitchenette Suite)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Lake View (Deluxe 2 Queen - Lake view)

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Lake View (Deluxe 2 Queen - Lake view)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Lake View

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Lake View (Accessible Deluxe 2Queen Accessible T)

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Lake View (Accessible Deluxe 2Queen Accessible T)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Deluxe 2 Queen - Inland view)

Deluxe Room, 2 Queen Beds (Deluxe 2 Queen - Inland view)

Deluxe Room, 2 Queen Beds (Deluxe 2 Queen - Inland view)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Deluxe 1 King)

Free toiletries, hair dryer, towels

Deluxe Room, 1 King Bed (Deluxe 1 King)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Alexandria

Pool
Hot tub
Breakfast included
Pet-friendly
4.7 out of 5, Exceptional, (660)
The price is AU$188
for 1 room
includes taxes & fees
7 Jan - 8 Jan
Hampton Inn & Suites Alexandria

About the area

Alexandria

A family-friendly stay in Alexandria awaits you at Arrowwood Resort and Conference Center. You'll be 0.1 km (0.1 mi) from Big Splash Indoor Waterpark and 3.3 km (2 mi) from Lake Brophy County Park. Highlights at this beach resort include 2 restaurants, 2 indoor swimming pools and a full-service spa. .A day of pampering at Darling Reflections Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the hot tub. The restaurant, Lake Cafe Restaurant, serves Regional cuisine and is open for breakfast, lunch and dinner. Rafter's Bar and Lounge is the resort's own pub. Enjoy the 2 indoor tennis courts, golf course and water park plus access to mini golf. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find a marina, free Wi-Fi in public areas and a gym. Each morning full breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3.5-property class Alexandria resort include Carlos Creek Winery and Minnesota Lakes Maritime Museum.
View more Resorts in AlexandriaOpens in a new window

What's nearby

  • Big Splash Indoor Waterpark - 2 min walk
  • Carlos Creek Winery - 6 min drive
  • Minnesota Lakes Maritime Museum - 8 min drive
  • Alomere Health - 10 min drive
  • Kensington Runestone - 11 min drive

Getting around

  • Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.) - 148 min drive

Restaurants

  • ‪McDonald's - ‬14 min drive
  • ‪McDonald's - ‬10 min drive
  • ‪Taco Bell - ‬14 min drive
  • ‪Garden Center Lanes - ‬11 min drive
  • ‪Starbucks - ‬13 min drive

About this property

Arrowwood Resort and Conference Center

Family beach fun and 2 indoor pools
Arrowwood Resort and Conference Center offers its guests a full-service spa, a golf course, a water park (surcharge), and 2 indoor swimming pools. There are 2 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Arrowwood Resort and Conference Center. Free self parking is available.

This 3.5-star Alexandria resort is smoke free.

  • 200 guestrooms or units
  • 2 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Arrowwood Resort and Conference Center offers 200 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply).

Darling Reflections Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 7.95 to 13.95 for adults and USD 7.95 to 11.95 for children
  • 2 bars/lounges
  • 2 beach bars
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Deck Bar and Grill
  • Lake Cafe Restaurant
  • Rafter's Bar and Lounge

Things to do

  • 18-hole golf course
  • 2 indoor pools
  • 2 indoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Boat and paddles
  • Canoeing
  • Children's pool
  • Cross-country skiing
  • Fishing
  • Full-service spa
  • Golf
  • Golf carts
  • Golf driving range
  • Gym
  • Ice skating
  • Kayaking
  • Mini golf
  • Motor boating
  • Pedal boat
  • Personal motorised watercraft
  • Playground
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Snowmobiling
  • Snowshoeing
  • TV in common areas
  • Water park
  • Water skiing

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Garden
  • Marina
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa tub
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7.95 to 13.95 for adults and USD 7.95 to 11.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Arrowwood
Arrowwood Alexandria
Arrowwood Resort
Arrowwood Resort Alexandria
Alexandria Arrowwood Resort
Arrowwood a Radisson Resort Alexandria
Arrowwood Hotel Alexandria
Arrowwood Resort And Conference Center
Arrowwood Resort Conference Center
Arrowwood Conference Center
Arrowwood Resort and Conference Center Resort
Arrowwood Resort and Conference Center Alexandria
Arrowwood Resort and Conference Center Resort Alexandria

Frequently asked questions

What is the cancellation policy at Arrowwood Resort and Conference Center?

Arrowwood Resort and Conference Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Arrowwood Resort and Conference Center?

As of 24 Dec 2024, prices found for a 1-night stay for 2 adults at Arrowwood Resort and Conference Center on 25 Dec 2024 start from AU$197.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Arrowwood Resort and Conference Center?

Yep, Arrowwood Resort and Conference Center has a free self car park.

Are there any beaches close to Arrowwood Resort and Conference Center?

The closest beach to Arrowwood Resort and Conference Center is Sandy Beach (15.2 km).

Is there a spa on site at Arrowwood Resort and Conference Center?

Yep, Darling Reflections Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Arrowwood Resort and Conference Center have a pool?

Take your pick from 2 indoor swimming pools, a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from May to September.

What luxury perks are available at Arrowwood Resort and Conference Center?

Arrowwood Resort and Conference Center features 2 beach bars, 2 indoor pools and a full-service spa.

Is Arrowwood Resort and Conference Center family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Arrowwood Resort and Conference Center is a hit with families.

Does Arrowwood Resort and Conference Center serve breakfast?

Yeah, full breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Arrowwood Resort and Conference Center?

No, Arrowwood Resort and Conference Center does not offer an airport shuttle service.

Is there a bar or restaurant at Arrowwood Resort and Conference Center?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Arrowwood Resort and Conference Center?

Check-in begins at 4:30 PM. Check-out time is 11 AM.

Are pets allowed at Arrowwood Resort and Conference Center?

No, only service animals are allowed.

Is there a golf course on site at Arrowwood Resort and Conference Center?

Yep, Arrowwood Resort and Conference Center has an 18-hole golf course. A golf driving range, mini golf and golf carts are available.

Arrowwood Resort and Conference Center Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 170 out of 584 reviews" "
Rating 8 - Good. 195 out of 584 reviews" "
Rating 6 - Okay. 110 out of 584 reviews" "
Rating 4 - Poor. 78 out of 584 reviews" "
Rating 2 - Terrible. 31 out of 584 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Dan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Jun 2024

8/10 Good

Larry

Stayed 2 nights in Sep 2024

4/10 Poor

Kelly

Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
When we arrived we had hoped for an early check in, unfortunately our room wasn’t ready. We asked if they could hold our bags and they said no. We hauled our bags to the car and went shopping. Once we got to our room we noticed it had a bad farm odor. We decided not to complain and deal with it. The resort provided a free bus to the grape stomp which was convenient. We stayed two nights and our room was never cleaned. We requested clean towels but were told that they didn’t have staff to bring them to us. Our room was about as far as possible from the front desk. This resort was once beautiful but it’s aged and in need of major updates. There’s not a USB port to be found. We’ve avoided staying here in the past 10 years due to the need for repairs- we hoped for some updates but that hasn’t happened. We will be looking elsewhere in the future for our girls weekends.
Stayed 2 nights in Sep 2024

8/10 Good

Joshua

Stayed 2 nights in Aug 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to relax
Stayed 1 night in Sep 2024

6/10 Okay

Scott

Travelled with family
Disliked: Property conditions & facilities, room comfort
HOT
AC in room didn’t work and it was terrible hot throughout the property the whole weekend. Front staff had no help. No water available, no coffee, $15 for basic continental breakfast. Room was stuffy when we first got there and smelled of mildew.
Stayed 2 nights in Sep 2024

8/10 Good

Theresa

Travelled with family and small children
Liked: Cleanliness, amenities
We really did like this resort. The front desk staff were very nice and helpful. We enjoyed how spacious our room was, and we really enjoyed the view of the lake from our balcony. You can tell the building itself is a bit older, but they do a good job of keeping it really clean and maintained. The outside pool area was really nice. Enjoyed the mini golf course on the green, and playing cornhole. My main complaints are: 1. The people running the marina were no where to be found. A big reason we booked this stay was because we were told non-motorized boats were complimentary. Even the front desk staff in the resort couldn't get a hold of anyone. 2. The bed covers were super thin. 3. The indoor pool area seemed dirty. The hot tub had a bunch of dirt at the bottom. Besides those 3 things, this was a really pretty place to stay. Would definitely stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott, Frisco

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are very dated.
Stayed 2 nights in Sep 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Beds comfy, bathroom clean, outdoor patio food/drink great, indoor and outdoor pool fun, and free kayaking for guests was so fun in a tandem kayak. Lake views were beautiful as well. Staff was friendly and very helpful.
Stayed 2 nights in Aug 2024

2/10 Terrible

Vicki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

aaron

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Golf course staff is horrible, skip the golf. Do the water activities and eat well. Rooms are good size, place is convenient. Hotel staff also moves slow but good service was great.
Stayed 2 nights in Aug 2024

8/10 Good

Todd, Sun City West

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrowwood is a great facility - especially wonderful for parents with kids - lots of fun options here. The three days in August I was there was really quiet - not sure why - school starting in a week or so, thought it would be busier. Friendly staff and very clean.
Stayed 2 nights in Aug 2024

8/10 Good

Todd, Sun City West

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

TYLER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for the family. Plenty of stuff to do for everyone. Pools in and out. Hot tub indoors water activities
Stayed 3 nights in Aug 2024

6/10 Okay

Nick

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Family likes to go there, it’s ultimately a 45 minute drive for us but the facility needs some attention. Waterpark seems to has less and less things working every time we go there. Goose poop everywhere on the outside grounds. With it only being a 45 minute drive for us, maybe an extra 20 minutes on the drive to other water parks wouldn’t be a bad thing. Took a long time to get checked out due to only 1 person working the desk.
Stayed 2 nights in Aug 2024

2/10 Terrible

Kathryn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not impressed
When i checked in I had to ask about restaurant details, how to get to my room. The person checking me in did not offer a map or point out a map that i discovered later on my own. The facilities were outdated for the price. I was not impressed with the pool and the hot tub had missing tiles. For the amount we paid per night, i was expecting something nicer. Save your money and go somewhere else.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The resort had plenty of amenities to offer that our family enjoyed. The hotel does look a little rundown and had soiled lamp shades
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Property was way overpriced for what you get! Indoor pool and hot tub were brown color and full of kids! Tennis court had no net! We booked early for a wedding and were given a handicap room. Shower curtain would not stay inside 2 inch lip so floor flooded. Toilet didn’t work well (plugged easily or kept running). Mold on fold down seat in shower. No fan mode or heat, air conditioning only! We froze first night! Breakfast in restaurant was $15 buffet only (same food you get free at a cheaper hotel) only it was luke warm. Would not recommend unless you golf!
Stayed 2 nights in Aug 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Amenities
Seems like this place is having rough time. Staffing issues, management problems, a bit run down. We tried to change our reservation two days before to remove one night from our stay. The person who answered the phone said we'd have to wait until morning because there's was no one on duty who could do it. Knowing that is be charges of I waited that long I ended up having to cancel to booking and rebook... At a lower price, yay me. Then we asked them to put the room on a different credit card than the one we booked with... No problem, except they did charge it to the original card and then charges us for the original booking as well! It took 7 phone calls to get it worked out and another few days before the credit hit my card. On top of all that, one reason we booked this hotel was because it had a nice restaurant which was supposed to be open at 5... Only not the night we stayed... Even the sign in the elevator said they were open that day from 5-9... The front desk staff thought they were open but then said they weren't but that we could go to the pool bar to eat. Not what I had in mind. Really wanted to like this place but they need to get their s#!t together.
Stayed 1 night in Aug 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
My wife and I enjoyed our stay. The staff were all incredibly friendly and helpful. The room was clean and what we expected. The area I’d say needs a great deal of improvement is the boat ramp on site. It’s obviously not been maintained. We made it work thanks to water levels being high. If water levels were average or low, we’d have had no chance of getting our boat in and out of the lake.
Stayed 3 nights in Aug 2024

4/10 Poor

Jill

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a bummer
We are very light-hearted, low maintenance people. I booked this trip for my kids and I as we've had some pretty significant changes and loss in our lives over the past couple of years. I wanted to treat them to something fun. The kids had a great time, so the trip was a success. My issues came with the cleanliness (or lack thereof) of the hotel and waterpark. As a single mom, I have very little extra money, so this trip was a huge extravegance for me. The room door was the first thing that worried me. It didnt shut unless I used force, and there were gouges in the door frame like someone had tried to get inside at one point. When the door was open all the way, it lierally moved the wall behind it. I cant imagine how rotted that wood was. Then the bathroom. Ick. First, there were bottles of shampoo, conditioner, and body wash that were from other people's stay as they were opened and used. There was constant dripping and gurgling noises from the tub, and the toilet was a nightmare. The beds were fine but the bedding had rough texture. When I turned the fan for the air on high, it made this awful clunking noise. And the waterpark - oh my word. I'd heard by others it had gone downhill, and that's no joke. There was so much dirt in and out of the water. I didn’t complain because this trip was for my kids and they had a blast, but I'm super disappointed I spent over 650 for one weekend with this type of quality. It made me sad, but as long as my kids were happy, I let it go.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
My shower didn’t get hot
Stayed 2 nights in Aug 2024

4/10 Poor

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff very unfriendly
Stayed 2 nights in Aug 2024

8/10 Good

Elizabeth

Great location!
Stayed 1 night in Aug 2024

8/10 Good

Emily

Travelled with family and small children
Liked: Amenities
We spent 4 days at Arrowwood. It was fine for our family. Our room had bunkbeds and it was spacious, but the floors seemed really dirty, and it smelled really musty, like an old basement. When we got home all of our suitcases and clean clothes still smelled like the room. The resort is definitely dated, but the outdoor restaurant and pool were really nice. We took advantage of the paddleboards/boats, outdoor pool, volleyball etc. We did not go in the indoor poor (because it was green) or the waterpark (because we didn't want to pay extra). We still had an amazing trip, but the garbage laying around, dirtiness was something I hadn't seen much of at a resort.
Stayed 4 nights in Jul 2024