8/10 Good
Huiyan
Travelled with family
23 July 2024
Liked: Property conditions & facilities
Our family suite was very spacious. It's essentially two connecting rooms. Upon arriving we found several roaches. Staff helped us apply bug spray everywhere, which helped but didn't completely resolve the issue. Bathroom always has a wet floor due to gaps from shower door or jacuzzi. Breakfast is located in a very beautiful dining hall. There are traditional vietnamese and western food. Unfortunately the vietnamese dishes were cold and overcooked. Stir fried vegetable was always cabbage. Staff also started changing table settings to lunch before breakfast session was over. We felt rushed to finish our breakfast. Pool water was dirty and filled with bugs due to perhaps excessive rain a week ago, but the pool had no filter whatsoever. Local guests also jumped in with plain clothes, which was gross. Overall it was a disappointing experience from a 4 star hotel.
Huiyan
Stayed 3 nights in Jul 2024