Residence Les Demeures de la Massane - Vacancéole (Argelès-sur-Mer, FRA): Reviews & Deals

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Eco-certified residence with sauna and seasonal outdoor pool

Dates

November 2024

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Th.

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December 2024

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Overview
Prices
Location
Amenities
Policies

Good

Popular amenities

Hot tub

Laundry

Pet-friendly

Pool

Kitchen

Parking included

Explore the area

5 impasse Edmond Brazes, Argelès-sur-Mer, Pyrenees-Orientales, 66700

Sentier du Littoral
5 min drive
South Beach
9 min drive
Argeles Beach
9 min drive
Perpignan (PGF-Perpignan - Rivesaltes Intl.)
32 min drive

Room options

Studio, Kitchenette

Highlights

Balcony or patio

Air conditioning

Kitchenette

Fridge

Dishwasher

Private bathroom

Microwave

30 sq m
Studio
1 bathroom
Sleeps 4
1 Double Sofa Bed and 1 Double Trundle Bed

House 2 rooms 6 people

Highlights

Balcony or patio

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

2 bedrooms

Microwave

43 sq m
2 bedrooms
1 bathroom
Sleeps 6
1 Double Sofa Bed, 1 Double Bed and 2 Single Beds

Apartment 1 room, Balcony 4 people

Highlights

Balcony or patio

Kitchenette

Fridge

Dishwasher

Separate bedroom

Private bathroom

Microwave

38 sq m
1 bedroom
1 bathroom
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

House 1 room + 1 night corner 6 people

Highlights

Balcony or patio

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

2 bedrooms

Microwave

40 sq m
2 bedrooms
1 bathroom
Sleeps 6
1 Double Bed, 1 Single Bunk Bed and 1 Double Sofa Bed

Studio (Cabine 4 Personnes)

Highlights

Balcony or patio

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

Sofa bed - double

Microwave

30 sq m
Studio
1 bathroom
Sleeps 4
1 Double Sofa Bed and 2 Single Trundle Beds

House 1 room + 1 night corner air conditioned 6 people

Highlights

Balcony or patio

Air conditioning

Kitchenette

Fridge

Dishwasher

Separate bedroom

Microwave

40 sq m
1 bedroom
1 bathroom
Sleeps 6
1 Double Bed, 1 Single Bunk Bed and 1 Double Sofa Bed

House 2 rooms + 1 night corner 8 people

Highlights

Balcony or patio

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

2 bedrooms

Microwave

69 sq m
2 bedrooms
1 bathroom
Sleeps 8
1 Double Bed, 2 Single Beds, 1 Double Sofa Bed and 1 Single Bunk Bed

Studio

Highlights

Balcony or patio

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

Private bathroom

Microwave

30 sq m
Sleeps 3
1 Double Bed

Apartment 1 room + 1 night corner for 6 people

Highlights

Balcony or patio

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

Microwave

Espresso maker

40 sq m
Studio
1 bathroom
Sleeps 6
1 Double Bed, 1 Single Bunk Bed and 1 Double Sofa Bed

Maison 2 Chambres Climatisée (8 personnes)

Highlights

Balcony or patio

Air conditioning

Kitchenette

Fridge

Dishwasher

2 bedrooms

Microwave

2 bedrooms
1 bathroom
Sleeps 8
1 Double Bed, 2 Single Beds, 1 Single Bunk Bed and 1 Double Sofa Bed

Apartment, 1 Bedroom (4 personnes )

Highlights

Balcony or patio

Free cots/infant beds

Kitchenette

Fridge

Dishwasher

Sofa bed - double

Private bathroom

38 sq m
Studio
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Apartment 1 room 6 people

Highlights

Balcony or patio

Air conditioning

Kitchenette

Fridge

Dishwasher

Separate bedroom

Private bathroom

40 sq m
1 bedroom
1 bathroom
Sleeps 6
1 Double Bed, 1 Single Bunk Bed and 1 Double Sofa Bed

House, 2 rooms, Balcony 6 people

Highlights

Balcony or patio

Air conditioning

Kitchenette

Fridge

Dishwasher

2 bedrooms

Microwave

43 sq m
2 bedrooms
1 bathroom
Sleeps 6
1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

Similar properties

Pool

Pet-friendly

Kids pool

Free WiFi

for 1 night

includes taxes & fees

16 Nov - 17 Nov

About the area

Argelès-sur-Mer

At Residence Les Demeures de la Massane - Vacancéole you'll be 2.4 km (1.5 mi) from Plage de la Marenda and 2.4 km (1.5 mi) from Le Jardin Enchanté. Highlights at this eco-friendly residence include free self-parking, Access to hot tub and in-room kitchenettes. .Enjoy the sauna and seasonal outdoor swimming pool as well as access to a playground. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of a free beach shuttle. .Within a 30-minute drive of this 3-property class Argelès-sur-Mer residence, attractions include Saint-Cyprien-Plage and Collioure Beach.

View more Residences in Argelès-sur-Mer

What's nearby

Luna Park - 5 min drive
Argeles Beach - 9 min drive
Racou Beach - 10 min drive
Saint-Cyprien-Plage - 12 min drive
Collioure Beach - 25 min drive

Getting around

Argelès-sur-Mer Station - 17 min walk
Perpignan (PGF-Perpignan - Rivesaltes Intl.) - 32 min drive

Restaurants

‪La Taverne - ‬2 min walk
‪La Gamate - ‬15 min walk
‪La Vieille Cave - ‬13 min walk
‪Le Flowers - ‬16 min walk
‪Auberge du Bon Vivant - ‬9 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Residence Les Demeures de la Massane - Vacancéole

Eco-certified residence with sauna and seasonal outdoor pool

Residence Les Demeures de la Massane - Vacancéole offers its guests a seasonal outdoor pool, Access to hot tub, and a sauna. WiFi is free in public spaces. A library, multilingual staff, and a garden are also featured at the eco-certified Residence Les Demeures de la Massane - Vacancéole. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Argelès-sur-Mer residence.

203 guestrooms or units

2 levels

Self-service laundry

Staff members are multilingual

Pool or billiards table

Library

Garden

Lift

Smoking in designated areas

Residence Les Demeures de la Massane - Vacancéole offers 203 accommodations with espresso makers and coffee/tea makers. Rooms open to balconies or patios. Accommodation at this 3-star residence has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include baths or showers. This Argelès-sur-Mer residence provides wireless Internet access for a surcharge. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Beach

Beach nearby
Free beach shuttle

Pool/Spa

Sauna
Seasonal outdoor pool
Spa tub

Internet

Available in the accommodation: WiFi (EUR 3 per day)
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Free self parking on site
Wheelchair-accessible parking available

Family friendly

Playground

Kitchenette

Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Electric kettle
Espresso maker
Hob
Microwave
Refrigerator

Bedrooms

Bedsheets provided

Bathroom

Bathtub or shower
Hair dryer (on request)

Entertainment

Library
TV

Outdoor areas

Balcony/patio
Garden

Laundry

Laundry facilities

Pets

Pet friendly
One pet total
Fee: EUR 12 per pet per day
Service animals exempt from fees

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Designated smoking areas

Services and conveniences

Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)
Multilingual staff

Things to do

Billiards/pool table
Bicycle rentals nearby
Horseback riding nearby
Snorkelling nearby
Windsurfing nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

2 floors
203 units
Bed sheets changed on request
Garden
Housekeeping (on request)
Towels (changed on request)

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: 7:00 PM

Early check-in subject to availability

Early check-in fee: EUR 75

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - noon) and Monday - Saturday (4:00 PM - 7:00 PM)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Towels and bed linens and end-of-stay cleaning are not included for stays of 7 or more nights. Guests may bring their own towels and bed linens or pay a fee for use during their stay. This property’s service fee may apply as an end-of-stay cleaning fee if guests choose not to clean the accommodation prior to check-out.

Towels, bed linens, and end-of-stay cleaning are included in the room rate for stays of 1-6 nights. The housekeeping fee will apply for additional cleaning service or towels/linens exchange on request.

Renovations and closures

The following facilities or services will be unavailable from May 14 2024 to October 31 2024 (dates subject to change):

Hot tub

The following facilities are closed seasonally each year. They will be closed from 30 September to 15 April:

Sauna
Hot tub
Swimming pool

Access methods

Staffed front desk

Pets

Pets: EUR 12 per pet, per day
Maximum 1 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: EUR 300 per stay
A tax is imposed by the city: EUR 1.64 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless Internet: EUR 3 per day (rates may vary)
Pet fee: EUR 12 per pet, per day
Service animals are exempt from fees
Early check-in fee: EUR 75 (subject to availability)
Housekeeping is available for an additional fee and varies based on length of stay and unit size
Towels fee: EUR 12 (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
The seasonal pool will open in April and close in November.
Pool access available from 9:00 AM to 7:00 PM
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Demeures Massane

Demeures Massane Argeles-sur-Mer

Demeures Massane Hotel

Demeures Massane Hotel Argeles-sur-Mer

Residence Demeures Massane Argeles-sur-Mer

Residence Demeures Massane

Vacancéole Residence Demeures Massane Argeles-sur-Mer

Vacancéole Residence Demeures Massane

Vacancéole Demeures Massane Argeles-sur-Mer

Vacancéole Demeures Massane

Vacancéole Massane Argelès sur mer House Argeles-sur-Mer

Vacancéole Massane Argelès sur mer House

Vacancéole Massane Argelès sur mer Argeles-sur-Mer

Vacancéole Massane Argelès sur mer

Vacancéole Massane Argelès su

Vacancéole – La Massane – Argelès sur mer

Residence Les Demeures de la Massane Vacancéole

Residence Les Demeures de la Massane - Vacancéole Residence

Frequently asked questions

What is the cancellation policy at Residence Les Demeures de la Massane - Vacancéole?

Residence Les Demeures de la Massane - Vacancéole offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Residence Les Demeures de la Massane - Vacancéole?

Yep, Residence Les Demeures de la Massane - Vacancéole has a free self car park.

Are there any beaches close to Residence Les Demeures de la Massane - Vacancéole?

The closest beach to Residence Les Demeures de la Massane - Vacancéole is Collioure Beach (5.8 km).

Does Residence Les Demeures de la Massane - Vacancéole have a pool?

Residence Les Demeures de la Massane - Vacancéole has a seasonal outdoor pool. The pool is open 9:00 AM to 7:00 PM (Seasonal outdoor pool open from April to November).

What makes Residence Les Demeures de la Massane - Vacancéole a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Residence Les Demeures de la Massane - Vacancéole.

Is there a free airport shuttle available at Residence Les Demeures de la Massane - Vacancéole?

No, Residence Les Demeures de la Massane - Vacancéole does not offer an airport shuttle service.

What time are check-in & check-out at Residence Les Demeures de la Massane - Vacancéole?

Check-in begins at 5:00 PM. Check-out time is 10 AM.

Residence Les Demeures de la Massane - Vacancéole Reviews

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

2/10 Terrible

Randy

Travelled with family

15 May 2024

Disliked: Cleanliness

I would not recommend this property to anyone without a car. We could not find the reception area and found their limited hours unhelpful. Once we got in, the staff member was helpful and kind, but beware there is no FREE beach shuttle as listed prominently in the advertisement. I was not impressed with cleaning the apartment either.

Stayed 3 nights in May 2024

4/10 Poor

Joanne

Travelled with family

28 Aug 2022

Liked: Cleanliness, amenities, property conditions & facilities

Located in good area, house nice and spacious pool clean. The one problem was the noise at night time children running around till gone 2am and people talking till 4am no security or respect to be quiet after 12am so was not a restful place

Stayed 14 nights in Aug 2022

2/10 Terrible

Tracy

11 Aug 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful Awful Awful. A complete and Utter Dump!

Such an awful place. Poor customer service. Large deposit taken on check in (which says a lot about the type of people they have staying). Very expensive £150 per night and we still had to make our own beds/clean the place from top to bottom including toilets etc otherwise you wouldn't get your hefty deposit back. It was 40 degrees C when we stayed at this dump and there was no air conditioning. We asked about fans and they said you could go out and buy one. Very noisy after midnight, not that we could sleep in that sweltering heat with no air con and no breeze whatsoever. We were booked in for three nights and left after one otherwise it would have ruined our holiday. Please do not book in here, especially in the Summer, unless that is you like to stay somewhere that resembles Colditz!!

Stayed 3 nights in Aug 2018

4/10 Poor

Mert

2 July 2018

Liked: Cleanliness, staff & service

Disliked: Room comfort

Don’t forget to mention the 130-300 euros deposit!

First of all we have encountered 130 euros security deposit that was not mentioned at all during the reservation which would make me reserve another hotel in the area. Second the rooms were extremely hot and there were no ac units available. We could not open the windows because of the mosquitoes. Other visitors at the hotel came back around 3 am and they were talking very loud right outside for atleast 45 minutes and it woke us up. Lastly and most importantly we lost the wifi connection in our room around 11pm which was extremely important for us because we are coming from the states and did not have phone service available during our stay in Europe. I am extremely unhappy with my experience and purchase.

Stayed 1 night in Jun 2018

8/10 Good

Colette, Newcastle

13 June 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay

Easy place to stay and close to Collioure.

Stayed 3 nights in Jun 2018

8/10 Good

S, Vancouver, BC

28 Mar 2015

Liked: Cleanliness, staff & service, property conditions & facilities

Nice apartments

Nice budget apartments, just two years old, so pretty much everything is new. Staff is very nice and helpful. Very reasonable price. I recommend this place!

8/10 Good

DocL, Cheshire

12 Nov 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Nice clean brand new facility. Great pool. Very secure for kids to play out. Watch out when booking we found we had paid for 2 apartments rather than 2 rooms in 1 apartment. Pleasant staff but not very forthcoming. They have a vacuum and welcome pack but we didn't find out till we left! Would recommend and would stay again.

4/10 Poor

Michael, Shanghai, China

4 Nov 2013

Disliked: Cleanliness, staff & service, property conditions & facilities

THIS WAS A COMPLETE RIP-OFF

BEWARE - this is a seasonal (summer) rental. We came in October. There was no one at the front desk, just a number to call the guardians. They are just there to watch over the place, not do anything. It took them 2 hours to arrive, as they were out shopping. The internet didn't work and the pool was drained - as it is every autumn. Oh, and expect to pay 6 or 7 euros PER BED for sheets and towels (which is in the fine print). We stayed for only 2 days, so this added an incredible 30 Euros to our room bill for 4 people. Maybe it's nice in the summer, but not outside of season.

6/10 Okay

Amandine

Travelled with family

2 Aug 2024

Liked: Cleanliness

Stayed 2 nights in Jul 2024

2/10 Terrible

OURIDA

Travelled with family

29 July 2024

Disliked: Cleanliness, room comfort

C’était uniquement pour une nuit en famille les chambres ne sont pas très propre un clic clac désastreux avec aucun confort la piscine aucun accès car les short de bains ne sont pas acceptés mes enfants n’ont pas pu nager on l’indique à l’accueil pour qu’on achète un maillot heureusement que l’équipe de la réception est sympa c’est tout ce que je retiens

Stayed 1 night in Jul 2024

10/10 Excellent

Nicolas

Travelled with family

29 July 2024

Liked: Cleanliness, room comfort

Résidence vacanceole

Séjour très sympa

Stayed 7 nights in Jul 2024

8/10 Good

valerie

15 June 2024

Liked: Cleanliness, room comfort

Stayed 1 night in Jun 2024

10/10 Excellent

Aurelie

25 May 2024

Liked: Cleanliness, room comfort

Arrêt sympathique

Nous nous sommes arrêtés pour une nuit et c'était l'idéal. Confortable et bien équipé. Et si vous prenez l'option petit déjeuner, il était servi dans la chambre.

Stayed 1 night in May 2024

8/10 Good

Amar

Travelled with family

12 May 2024

Liked: Cleanliness

Stayed 3 nights in May 2024

4/10 Poor

Elodie

11 May 2024

Disliked: Room comfort

Pas au top

Heureusement que le personnel est bienveillant et accueillant car le descriptif ne correspond absolument pas à la réalité. Literie de qualité médiocre, isolation inexistante, pas de petit déjeuner en salle, seulement un plateau par personne avec du café et du chocolat soluble à diluer avec de l’eau!! Une viennoiserie par personne et une demi baguette avec un jus d’orange en bouteille, le tout facturé 10€ par personne !!! (Enfant ou adulte) Nous ne reviendrons pas

Stayed 1 night in May 2024

10/10 Excellent

Meritet

17 Apr 2024

Liked: Cleanliness, room comfort

Bon Rapport qualite prix

Stayed 2 nights in Apr 2024

8/10 Good

Didier

7 Jan 2024

Stayed 10 nights in Dec 2023

10/10 Excellent

Jose Antonio

Travelled with family

4 Jan 2024

Liked: Cleanliness, room comfort

Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Travelled with family

28 Dec 2023

Liked: Cleanliness, room comfort

Hotel muy bueno

Todo perfecto, la atención en recepción muy buena y la chica muy simpática, todo genial!!

Stayed 1 night in Dec 2023

10/10 Excellent

Finot

Travelled with group

21 Oct 2023

Liked: Cleanliness, room comfort

Stayed 1 night in Oct 2023

10/10 Excellent

Julian

15 Oct 2023

Liked: Cleanliness, room comfort

Buena estadia

El apartamento muy bien Dispone de todo lo necesario Sin duda alguna volvería a hospedarme Relación calidad precio está muy bien Recomendable para otros viajeros

Stayed 11 nights in Oct 2023

8/10 Good

Christian

10 Oct 2023

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Oct 2023

8/10 Good

Nicole

3 Oct 2023

Liked: Cleanliness, room comfort

Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

29 Sept 2023

Liked: Cleanliness, room comfort

Bon séjour

Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Michel

8 Sept 2023

Stayed 1 night in Sep 2023

Residence Les Demeures de la Massane - Vacancéole

Photo gallery for Residence Les Demeures de la Massane - Vacancéole

Reviews

Good

Popular amenities

Explore the area

Room options

View all photos for Studio, Kitchenette

Studio, Kitchenette

Highlights

View all photos for House 2 rooms 6 people

House 2 rooms 6 people

Highlights

View all photos for Apartment 1 room, Balcony 4 people

Apartment 1 room, Balcony 4 people

Highlights

View all photos for House 1 room + 1 night corner 6 people

House 1 room + 1 night corner 6 people

Highlights

View all photos for Studio (Cabine 4 Personnes)

Studio (Cabine 4 Personnes)

Highlights

View all photos for House 1 room + 1 night corner air conditioned 6 people

House 1 room + 1 night corner air conditioned 6 people

Highlights

View all photos for House 2 rooms + 1 night corner 8 people

House 2 rooms + 1 night corner 8 people

Highlights

View all photos for Studio

Studio

Highlights

View all photos for Apartment 1 room + 1 night corner for 6 people

Apartment 1 room + 1 night corner for 6 people

Highlights

View all photos for Maison 2 Chambres Climatisée (8 personnes)

Maison 2 Chambres Climatisée (8 personnes)

Highlights

View all photos for Apartment, 1 Bedroom (4 personnes )

Apartment, 1 Bedroom (4 personnes )

Highlights

View all photos for Apartment 1 room 6 people

Apartment 1 room 6 people

Highlights

View all photos for House, 2 rooms, Balcony 6 people

House, 2 rooms, Balcony 6 people

Highlights

Similar properties

Hôtel Bleu Azur

About the area

Argelès-sur-Mer

What's nearby

Getting around

Restaurants

About this property

Entire place

Residence Les Demeures de la Massane - Vacancéole

Awards and affiliations

Languages

Property amenities

Beach

Pool/Spa

Internet

Parking and transport

Family friendly

Kitchenette

Bedrooms

Bathroom

Entertainment

Outdoor areas

Laundry

Pets

Suitability/Accessibility

Services and conveniences

Things to do

Safety features

General

Policies

Check-in

Check-out

Special check-in instructions