4/10 Poor
Kathryn
Business traveller, Travelled with partner
17 Jan 2025
Liked: Cleanliness, property conditions & facilities
The property itself was fine - nothing special, but had the basics as well as a fridge, cooktop, and kitchen sink. My issue is the fact that my keycard stopped working the evening of 12/31 (Night 4 of my 7 night stay). We had gone out for New Years and the key worked fine when we left. When we arrived back at around 12a, the card would not work. We tried multiple times with no success. As there are no front desk staff after 9pm, we also tried calling the emergency number but no one answered. After about 15 min of trying to get in and then calling the emergency number, we found another hotel for that evening and left. Not only was that a very negative experience (as I also had to work in the morning, and had to go to work in my clothes from the previous evening as no one arrives at the front desk until after 8am which is when I needed to be at work), I was told that likely they could not refund the night that I was not able to use their facilities due to a non-functioning key. I was told my information would be passed on to the general manager of the property but I have yet to hear from anyone. After this experience I would definitely NOT recommend staying at a facility where no one can help you after 9pm. As an aside, we were told the keys can be deactivated if kept next to your phone or credit cards so I took extra care and made sure the room key was kept in a separate location from the credit cards and phone throughout my stay, including the night in question.
Kathryn
Stayed 7 nights in Dec 2024
