Cordis, Auckland by Langham Hospitality Group

5.0 star property
Eco-certified Auckland hotel in Auckland Central Business District with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cordis, Auckland by Langham Hospitality Group

50-inch LED TV with digital channels, TV, Netflix
Courtyard
Premium bedding, minibar, in-room safe, desk
Exterior
Exterior

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
83 Symonds Street, Box 2771, Auckland, 1010
  • Karangahape Road
    1 min walk
  • University of Auckland
    3 min walk
  • Queen Street Shopping District
    4 min walk
  • Auckland (AKL-Auckland Intl.)
    28 min drive

Room options

Premier Twin Room, 2 Double Beds (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 King Bed, Kitchenette (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
LED TV
Pillow menu
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Executive Twin Room, 2 Double Beds (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Single Beds

Superior Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Junior Suite, Kitchenette (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Dining table
LED TV
Pillow menu
  • 58.5 sq m
  • Sleeps 3
  • 1 King Bed

Suite (Chairman, Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Pillow menu
Blackout curtains
  • 248.8 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Superior Twin Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Junior Suite, Kitchenette

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
LED TV
Pillow menu
Blackout curtains
  • 58.5 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed (Skyline, Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

Premier Twin Room, 2 Single Beds (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Single Beds

Premier Twin Room (Skyline, Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Premier Room, 1 King Bed, Kitchenette (Skyline, Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
LED TV
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed, Kitchenette (Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
LED TV
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Premier Twin Room, 2 Double Beds (Skyline, Pinnacle Tower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

Presidential Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Pillow menu
Blackout curtains
  • 55.4 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Pillow menu
Blackout curtains
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Auckland

Cordis, Auckland by Langham Hospitality Group places you in the centre of Auckland, within a short 5-minute stroll of popular places like University of Auckland and Queen Street Shopping District. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing day at Chuan Spa can include hot stone massages, body wraps and body scrubs along with reflexology and mani/pedis. The restaurant, Eight, is open for lunch and dinner. Chandelier Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, sauna and pool loungers. 21520 square feet (1999 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, free use of bicycles and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an area shuttle. .Attractions within a 20-minute walk of this 5-property class Auckland Central Business District hotel include Sky Tower and SkyCity Casino.

What's nearby

  • University of Auckland - 3 min walk - 0.3 km
  • Queen Street Shopping District - 4 min walk - 0.4 km
  • Sky Tower - 17 min walk - 1.4 km
  • SkyCity Casino - 17 min walk - 1.5 km
  • Auckland Ferry Terminal - 6 min drive - 2.6 km

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Mt Eden Station - 16 min walk
  • Auckland (AKL-Auckland Intl.) - 28 min drive

Restaurants

  • ‪Kebab King Grafton - ‬1 min walk
  • ‪Chadam - ‬1 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk
  • ‪Fat Puku's Smashed Burgers - ‬4 min walk
  • ‪Verona Cafe - ‬4 min walk

About this property

Cordis, Auckland by Langham Hospitality Group

Eco-certified Auckland hotel in Auckland Central Business District with a full-service spa
Cordis, Auckland by Langham Hospitality Group offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 13 meeting rooms. Event space at this hotel measures 21520 square feet (1999 square metres) and includes conference space. A hot tub, a sauna, and a rooftop terrace are also featured at the eco-certified Cordis, Auckland by Langham Hospitality Group. Parking is available for a fee.

This 5-star Auckland hotel is smoke free.

  • 640 guestrooms or units
  • 10 levels
  • 21520 sq ft of conference space
  • 1999 sq. m of conference space
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Cordis, Auckland by Langham Hospitality Group offers 640 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 50-inch LED televisions come with digital channels, pay-per-view films and Netflix. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Chuan Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle
  • Valet parking on site (NZD 60 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: NZD 45 for adults and NZD 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chandelier Lounge
  • Eight
  • Our Land Is Alive

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 21,520 square feet of conference space
  • 24-hour business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • MP3 dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 90.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 45 for adults and from NZD 45 for children
  • Valet parking fee: NZD 60 per day
  • Rollaway bed fee: NZD 90.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Langham
Langham Auckland
Langham Hotel Auckland
The Langham Auckland Hotel Auckland Central
The Langham Hotel Auckland
The Langham, Auckland New Zealand
Langham Auckland Hotel
The Langham Auckland Hotel Central
The Langham Auckland New Zealand
Cordis Auckland Hotel
Cordis Auckland Langham Hospitality Group Hotel
Cordis Auckland Langham Hospitality Group
Cordis Langham Hospitality Group
Cordis Auckland – by Langham Hospitality Group
Cordis, Auckland by Langham Hospitality Group Hotel
Cordis, Auckland by Langham Hospitality Group Auckland
Cordis, Auckland by Langham Hospitality Group Hotel Auckland

Frequently asked questions

What is the cancellation policy at Cordis, Auckland by Langham Hospitality Group?

Cordis, Auckland by Langham Hospitality Group offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cordis, Auckland by Langham Hospitality Group?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Cordis, Auckland by Langham Hospitality Group on 21 Dec 2024 start from AU$150.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cordis, Auckland by Langham Hospitality Group?

Yep, Cordis, Auckland by Langham Hospitality Group has valet parking for NZD 60 per day.

Are there any beaches close to Cordis, Auckland by Langham Hospitality Group?

The closest beach to Cordis, Auckland by Langham Hospitality Group is Takapuna Beach (7.8 km).

Is there a spa on site at Cordis, Auckland by Langham Hospitality Group?

Yep, Chuan Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Cordis, Auckland by Langham Hospitality Group have a pool?

Yep, and guests love it! Cordis, Auckland by Langham Hospitality Group has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Cordis, Auckland by Langham Hospitality Group?

Cordis, Auckland by Langham Hospitality Group features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Cordis, Auckland by Langham Hospitality Group a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Cordis, Auckland by Langham Hospitality Group.

Is Cordis, Auckland by Langham Hospitality Group family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Cordis, Auckland by Langham Hospitality Group is a hit with families.

Does Cordis, Auckland by Langham Hospitality Group serve breakfast?

You bet, travelers love the buffet brekkie here! Offered daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Cordis, Auckland by Langham Hospitality Group?

No, Cordis, Auckland by Langham Hospitality Group does not offer an airport shuttle service.

Is there a bar or restaurant at Cordis, Auckland by Langham Hospitality Group?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner. The dining venue is closed on Monday and Tuesday.

What time are check-in & check-out at Cordis, Auckland by Langham Hospitality Group?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Cordis, Auckland by Langham Hospitality Group?

No, pets are not allowed.

Cordis, Auckland by Langham Hospitality Group Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 621 out of 1006 reviews" "
Rating 8 - Good. 199 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 60 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Attention to privacy
Stayed 1 night in Nov 2024

4/10 Poor

Tracey

Stayed 1 night in Oct 2024

10/10 Excellent

James

Stayed 2 nights in Oct 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Gym facility is excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Naima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Staff were great, helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, amazing staff, lovely food, parking options not available anymore is a real shame and after all these years there is still the problem of running out of towels to use when you go to the pool.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time celebrating our 25th Wedding Anniversary. Staff went out of their way to make us feel special which we appreciated. Thanks Cordis - we will be back
Stayed 1 night in Sep 2024

8/10 Good

Craig

Stayed 3 nights in Sep 2024

8/10 Good

Symon

Travelled with family and small children
The Cordis is a wonderful location with a lot of memories for us. It was great being back
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Stayed 1 night in Aug 2024

8/10 Good

Marc, Whangarei

Disliked: Staff & service
.
Stayed 1 night in Aug 2024

4/10 Poor

Matthew

Business traveller
Disappointing, should be much better.
Disappointing, should be much better.
Stayed 2 nights in Aug 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is within walking of the new Westfield, has a courtesy shuttle to the CBD. Amazing breakfast
Stayed 5 nights in Aug 2024

6/10 Okay

Aaron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Easy valet parking and a quiet hotel were the highlights, everybody was very friendly. The room was dated but that didn’t really matter, the bed was super comfortable which was great. The room needed a good dusting, it was a bit dirty in places.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property
Stayed 1 night in Aug 2024

6/10 Okay

Kylie

Travelled with family
Disliked: Cleanliness, room comfort
Over Rated 5 Star Hotel - Disappointing.
What a disappointment - 5 star hotel in Auckland with the pricing attached, really should not be rated so high. The check in - we booked via Hotels.com - arrived at 1.30pm - rooms not available (we'll email when they are) and family who booked direct - straight into their rooms. No portacot for the baby and never bought up to the room. Hotel commented they were 'not going to charge for the porta cot as a gift " apparently they are complimentary anyway? (if they arrive in the room) Roll out bed for a 7 year old - $90? Bowl of shoe string fries in the bar - $10 and half cold. With our booking via Hotels .com we were advised we would receive a bottle of wine per room - turns our it was a 375ml bottle that we had to ask for on departure. Mould all through the bathroom fittings - shower door did not open properly and this room was in the new tower. No towels in the spa / pool area Room key stopped working - the attendant mixed with 'the other room' so both rooms had to have new keys issued which meant going to find family to give new keys. Breakfast at 8 - no dress code - contrary to the advice given. People wearing jandals and hoodies. the food was luke warm at best. Kids running riot at the chocolate fountain - standing there eating ice creams and dipping in the fountain as they ate. No staff to move them on. Ordered coffee for the table - our order arrived 3 times? Would not hurry back - there are nicer venues in Auckland City.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Always an amazing stay. Exceptional service. Special mention to Molly at the restaurant. She made breakfast each day even more amazing with her service and kindness.
Stayed 2 nights in Aug 2024

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was no parking available. On looking for a parking spot my young daughter wet herself... Once we arrived after the walk to the hotel we checked in and when entering our room we saw there was already people in the room and we had been double booked. After returning to the check-in area the staff were lovely and myself and my kids another room. Issues with parking, issues with room allocation but other than that the staff were very apologetic and did a good job at rectifyling a bad start to the visit
Stayed 1 night in Aug 2024

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Had the most amazing weekend staying at the cordis. Excellent food, facilities and service. Highly recommend
Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 1 night in Aug 2024

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice if there was a more affordable laundry service for people who were staying for greater than 3 days. I was there for a week and the closet laundry service was a little bit of a walk. $4.50 for 1 pair of socks and 1 lot of undies is too expensive. Potentially look at offering a per kg service, i.e a bag for say $30 - $50 ??
Stayed 6 nights in Jul 2024

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 2 nights in Aug 2024

8/10 Good

Chee Kiu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It didn't quite give me the 5 star hotel feeling that I was hoping for... and the room bed configuration was not set up as be the request.
Stayed 2 nights in Jul 2024

8/10 Good

Zdenka, Litomerice

Liked: Cleanliness, staff & service, property conditions & facilities
😉
Stayed 3 nights in Jul 2024