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Sofitel Auckland Viaduct Harbour

5.0 star property
Waterfront Auckland hotel in Auckland Central Business District with a marina
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Auckland Viaduct Harbour

View from room
Minibar, in-room safe, desk, laptop workspace
Luxury Room, 1 King Bed, Marina View (Club Millesime access)
Exterior
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
The price is AU$370
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
21 Viaduct Harbour Avenue, Auckland, 1010
  • New Zealand Maritime Museum
    10 min walk
  • Sky Tower
    11 min walk
  • SkyCity Casino
    11 min walk
  • Auckland (AKL-Auckland Intl.)
    28 min drive

Room options

View all photos for Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
Bathrobes
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Balcony
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
Bathrobes
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View)

Highlights

Balcony
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | View from room

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Highlights

Balcony
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

Deluxe Suite, 1 King Bed (Club Millesime access) | View from room

Deluxe Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony
Separate dining area
Separate sitting area
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Smart TV
  • 63 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Accessible)

Superior Room, 1 King Bed, Accessible (Accessible)

Superior Room, 1 King Bed, Accessible (Accessible)

Highlights

Balcony
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Millesime access)

Junior Suite, 1 King Bed (Club Millesime access) | View from room

Junior Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony
Separate dining area
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
  • 56 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Auckland

Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1004)
The price is AU$351
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hilton Auckland

About the area

Auckland

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 15-minute stroll, you'll find popular places like Auckland Ferry Terminal and Sky Tower. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Sofitel SP can include deep-tissue massages, body wraps and body scrubs along with reflexology and mani/pedis. The restaurant, La Marée Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Sabrage Champagne Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, gym, Hot tub and sauna. 5380 square feet (500 square metres) of event facilities include conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 5-property class Auckland Central Business District hotel, attractions include SkyCity Casino and Queen Street Shopping District.

What's nearby

  • Sky Tower - 11 min walk
  • SkyCity Casino - 11 min walk
  • Queen Street Shopping District - 11 min walk
  • Princes Wharf - 11 min walk
  • Auckland Ferry Terminal - 14 min walk

Getting around

  • Gaunt Street Tram Stop - 3 min walk
  • Auckland Britomart Station - 15 min walk
  • Auckland (AKL-Auckland Intl.) - 28 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬5 min walk

About this property

Sofitel Auckland Viaduct Harbour

Waterfront Auckland hotel in Auckland Central Business District with a marina
Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 5380 square feet (500 square metres) and includes conference space. A hot tub, a fitness centre, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Sofitel SP has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Secured, covered valet parking on site (NZD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 52 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • French Press Cafe
  • La Marée Restaurant
  • Sabrage Champagne Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5,380 square feet of conference space
  • Computer station

Outdoors

  • Marina
  • On the waterfront
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 52 per person
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Valet parking fee: NZD 52 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

What is the cancellation policy at Sofitel Auckland Viaduct Harbour?

Sofitel Auckland Viaduct Harbour offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Auckland Viaduct Harbour?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Sofitel Auckland Viaduct Harbour on 12 Jan 2025 start from AU$369.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Auckland Viaduct Harbour?

Yep, Sofitel Auckland Viaduct Harbour has secured covered valet parking with in/out privileges for NZD 52 per day.

Are there any beaches close to Sofitel Auckland Viaduct Harbour?

The closest beach to Sofitel Auckland Viaduct Harbour is Takapuna Beach (6.5 km).

Is there a spa on site at Sofitel Auckland Viaduct Harbour?

Yep, Sofitel SP is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Sofitel Auckland Viaduct Harbour have a pool?

Sofitel Auckland Viaduct Harbour has an indoor pool.

What makes Sofitel Auckland Viaduct Harbour a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Sofitel Auckland Viaduct Harbour.

Is Sofitel Auckland Viaduct Harbour family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Auckland Viaduct Harbour is a hit with families.

Are there hot tubs in the rooms at Sofitel Auckland Viaduct Harbour?

No, but there are deep-soaking baths in the guestrooms.

Does Sofitel Auckland Viaduct Harbour serve breakfast?

You bet, buffet breakfast is available daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Sofitel Auckland Viaduct Harbour?

No, but there's an airport shuttle that runs 24 hours a day at scheduled times for a fee.

Is there a bar or restaurant at Sofitel Auckland Viaduct Harbour?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Auckland Viaduct Harbour?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sofitel Auckland Viaduct Harbour?

No, only service animals are allowed.

Sofitel Auckland Viaduct Harbour Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 51 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous
Stayed 1 night in Oct 2024

10/10 Excellent

Jaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

10/10 Excellent

Jan, Ridgeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property immensely, with its proximity to the city.
Stayed 1 night in Aug 2024

6/10 Okay

Kieran

Liked: Property conditions & facilities
The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.
Stayed 1 night in Aug 2024

10/10 Excellent

Risa

Stayed 1 night in Jul 2024

10/10 Excellent

Reece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
BE WARNED Is this the Marsden or the Sofitel???
Strangely there were very few other guests around, and after talking to a fellow guest, who happened to be using the spa, he advised me that the Marsden hotel is leased out and yet is under the same roof as the Sofitel. Interesting as when I arrived , the female greeter asked Marsden or Sofitel are you staying at. Didn’t think anything about it, until I became aware that the Marsden is a fraction of the cost yet the rooms are IDENTICAL. I believe the use of the pool and gym for Marsden guests would cost extra, which explains the lack of use of the indoor pool I guess. Speaking of which, it does have some infrastructure issues, like the panel of the starry lighting fixture totally exposed showing not stars on the ceiling but rather unattractive wiring and fluorescent lighting above the pool. Safety issue?? Despite this, hats off go to the concierge named Karim. His service is wasted at the hotel and should be at a more grander hotel. Despite enough Sofitel stays in the past around the world, stay at the Marsden for the same quality at a fraction of the cost
Stayed 5 nights in Jun 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
Unexpectedly amazing! The staff was so friendly and loved their breakfast! Simply Devine!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta staff and lovely property
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Zhiqun Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room, good quantity of furnitures, nice decoration. Good front desk service.
Stayed 4 nights in Jun 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Giulia

Travelled with family, Business traveller
Liked: Cleanliness, amenities
This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.
Stayed 2 nights in May 2024

2/10 Terrible

Suvrat

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ruined my whole experience
They double charged my card, promised to fix it immediately and haven’t done anything. And now I have haggle with them on an international call just for their mistake. Small motels and hotels don’t do this - can’t imagine how bad the processes at Sofitel must be. Ruined my whole experience
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not very welcoming for families. When we got off the car the staff even asked if we were in the right hotel. I am pregnant with two kids on a staycation. Many staff won’t say hi unless you’re wearing a suit. The ambience is cold and boring but the facilities are top notch and new. Bathtub in room is great, amenities smells amazing and they’re Balmain. Breakfast is lovely too, but being a French hotel expected their croissants to be better. Service was definitely not what I’ve experienced in five star hotels, but the facilities (indoor pool and indoor jacuzzi!) were great. May be best for couples or business travellers
Stayed 2 nights in Apr 2024

6/10 Okay

Amber

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Erin

Stayed 1 night in Apr 2024

10/10 Excellent

Dannelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Steve, Corsham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.
Stayed 1 night in Mar 2024

10/10 Excellent

Gail

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced wonderful hospitality in a beautiful hotel on the water.
Stayed 3 nights in Feb 2024

8/10 Good

Arina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were hit or miss depending who you spoke to.
Stayed 3 nights in Mar 2024

6/10 Okay

Joe Dean

Travelled with partner
Liked: Amenities, property conditions & facilities
Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.
Stayed 6 nights in Mar 2024

6/10 Okay

Janet, New York

Business traveller
A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.
Stayed 1 night in Mar 2024