6/10 Okay
Carolyn
Travelled with partner
31 Aug 2024
Liked: Cleanliness, amenities
The first three days we stayed here (booked with Expedia) were great. The room was clean and comfortable. A little hard to light the fire as smoke does fill the room even with flume open but apart from that good. Staff and front desk very helpful. Room servicing average - good day one, virtually no service day two and three.
Due to fires in Jasper we requested to stay an extra night. We were offered another room however the cost of the room was extravagant (over half of what we paid for three nights). The room was older, bathroom large but impractical. My husband could barely fit in the shower. Many of the lights in the room did not work. It’s a real shame as we had a good stay up until this point and would now no longer recommend when there are so many other options available.
Restaurant served nice food at a reasonable price. Parking is difficult. Not enough for all the rooms.
Carolyn
Stayed 3 nights in Aug 2024