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Quality Inn & Suites Palm Island Indoor Waterpark

2.5 star property
Family-friendly hotel with water park and free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Lobby
Pool
Pool
Premium bedding, desk, iron/ironing board, free cots/infant beds
Premium bedding, desk, iron/ironing board, free cots/infant beds

Reviews

5.4 out of 10

Popular amenities

  • Room service
  • Bar
  • Gym
  • Breakfast included
  • Pet-friendly
  • Laundry
The price is AU$115
includes taxes & fees
22 Jan - 23 Jan 2025

Explore the area

Map
8250 Park Rd, Batavia, NY, 14020
  • Palm Island Indoor Waterpark
    7 min walk
  • Batavia Downs Casino
    16 min walk
  • Holland Land Office Museum
    3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 2 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property entrance

FairBridge Inn & Suites Batavia - Darien Amusement Park

Breakfast included
Pet-friendly
Parking included
Free WiFi
3.3 out of 5, (1000)
The price is AU$112
for 1 night
includes taxes & fees
5 Jan - 6 Jan
FairBridge Inn & Suites Batavia - Darien Amusement Park

About the area

Batavia

A family-friendly stay in Batavia awaits you at Quality Inn & Suites Palm Island Indoor Waterpark. Within a 20-minute stroll, you'll find Palm Island Indoor Waterpark and Batavia Downs Casino. Highlights at this hotel include a water park, a restaurant and free continental breakfast. .Chasers Lounge is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, kids' swimming pool and waterslide. 7319 square feet (680 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking. .With a stay at this Batavia hotel, you'll be 2.6 km (1.6 mi) from Rochester Regional Health and 2.7 km (1.7 mi) from United Memorial Medical Center.

What's nearby

  • Palm Island Indoor Waterpark - 7 min walk
  • Batavia Downs Casino - 16 min walk
  • Rochester Regional Health - 4 min drive
  • Dwyer Stadium - 4 min drive
  • Summit Medical Center - 5 min drive

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Batavia Downs Gaming & Hotel - ‬17 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge), a waterslide, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 7319 square feet (680 square metres) and includes conference space. A children's pool, a vending machine, and an arcade/games room are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

  • 1 building
  • 194 guestrooms or units
  • 5 levels
  • Conference rooms
  • 7319 sq ft of conference space
  • 680 sq. m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with free newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chasers Lounge

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 7,319 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites Palm Island Indoor Waterpark?

Quality Inn & Suites Palm Island Indoor Waterpark offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites Palm Island Indoor Waterpark?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Palm Island Indoor Waterpark on 22 Jan 2025 start from AU$115.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, Quality Inn & Suites Palm Island Indoor Waterpark has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Quality Inn & Suites Palm Island Indoor Waterpark?

The closest beach to Quality Inn & Suites Palm Island Indoor Waterpark is Hamlin Beach State Park (43 km).

Does Quality Inn & Suites Palm Island Indoor Waterpark have a pool?

Quality Inn & Suites Palm Island Indoor Waterpark has a kids' pool.

Does Quality Inn & Suites Palm Island Indoor Waterpark have a waterslide?

Yep, this property has a waterslide!

What makes Quality Inn & Suites Palm Island Indoor Waterpark a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Quality Inn & Suites Palm Island Indoor Waterpark.

Is Quality Inn & Suites Palm Island Indoor Waterpark family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn & Suites Palm Island Indoor Waterpark is a hit with families.

Does Quality Inn & Suites Palm Island Indoor Waterpark serve breakfast?

Sure does, free continental brekkie is served at Quality Inn & Suites Palm Island Indoor Waterpark.

Is there a free airport shuttle available at Quality Inn & Suites Palm Island Indoor Waterpark?

No, Quality Inn & Suites Palm Island Indoor Waterpark does not offer an airport shuttle service.

Is there a bar or restaurant at Quality Inn & Suites Palm Island Indoor Waterpark?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Quality Inn & Suites Palm Island Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

Reviews

5.4
Rating 10 - Excellent. 116 out of 1002 reviews" "
Rating 8 - Good. 179 out of 1002 reviews" "
Rating 6 - Okay. 203 out of 1002 reviews" "
Rating 4 - Poor. 205 out of 1002 reviews" "
Rating 2 - Terrible. 299 out of 1002 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

christopher

Stayed 1 night in Sep 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never go back. The place lacks everything you would expect to make you feel good about where you are staying
Stayed 1 night in Sep 2024

2/10 Terrible

Elizabeth A.

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I can only say that the beds had fresh sheets, the toilet flushed and water warm for showering. The first room we were given had a used washcloth, wet and dirty in the tub, used towel and various stages of bottled water in the fridge…(some full, some parts gone…most likely left behind)…what looked like months of accumulated dust on countertops and furniture….the second room had a German Cockroach on the wall (but was moving slow, so I figured it had been recently fumigated)…I killed it….The parking lot had sketchy-looking people walking all about. We were concerned about our car…not a very safe feeling
Stayed 1 night in Sep 2024

6/10 Okay

Allan

Travelled with partner
Needs some love and care
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice but very sketchy staying there. In the first few minutes of being there the sheriff department was there. Then awhile later an officer was pounding on a door just down from us. Made me nervous for who may be staying there.
Stayed 2 nights in Sep 2024

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The only upside to my stay was that there was no extra charge to “upgrade” my room to 2 Doubles and a pull out. My room connected to their old conference centre so there was no natural light at all. The light in the bathroom did not always work. There was a sticker on the bathroom mirror that said if you are not happy to call the front desk, kind of hard to do when there is no phone in the room. The other room in our party had a leaking tub. They had to use the towels to dry the floor and we’re not given new ones by house keeping. The side entrance into the building did not properly latch so just anyone could walk into the building. None of the photos are accurate in the advertising of this hotel. The pool and water park were closed (did not learn this till check in). I would highly recommend you stay somewhere else then give your money to this hotel.
Stayed 2 nights in Sep 2024

2/10 Terrible

Michael

Stayed 2 nights in Jul 2024

2/10 Terrible

GREG, Austin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disgusting hotel I’ve ever seen. Filthy carpets, rusting bathtub and shower, holes in the bed sheets, trash littered throughout the property, stench of tobacco smoke and pet stains in the hallways, terrible mattress, no towel service unless you specifically request it. The entire place is gross.
Stayed 4 nights in Sep 2024

2/10 Terrible

Jim

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible condition. Pool closed with no notification on web site
Stayed 1 night in Aug 2024

2/10 Terrible

Jessica, Plymouth

Stayed 1 night in Sep 2024

2/10 Terrible

Cyndi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived in the evening, and the lobby was filthy. Immediately five men showed up and surrounded me at the desk one of them looking over at the gentleman, checking the end I was extremely uncomfortable and more so when the gentleman checking in yelled out the room number I was to be staying in. Once in my room, the TV did not work, the deadbolt did not work, and despite it being the end of summer, the heat was on high. I am not confident that sheets were clean, but I was too tired to do anything else. Also, it took over 15 minutes for them to get my key working to even get in the room. he accused me of putting it by my phone but then And realized it wouldn’t work for him either after he did it. He then put me in a different room. I’m not sure I have ever been as scared to sleep in a place.
Stayed 1 night in Sep 2024

2/10 Terrible

Tonia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
False advertisement! Looks like it’s falling apart and just let go! Would not recommend!
Stayed 1 night in Sep 2024

4/10 Poor

Emma

Disliked: Cleanliness, property conditions & facilities
Room smelt bad and it was not clean
Stayed 1 night in Sep 2024

4/10 Poor

SAI PRAKASH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac not working in rooms
Stayed 1 night in Aug 2024

2/10 Terrible

Mujo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels for the shower rooom smelled bad. Overall outdated place
Stayed 1 night in Sep 2024

6/10 Okay

kandarp

Nothing
Stayed 1 night in Aug 2024

2/10 Terrible

Marissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dont go there
It was absolutely horrible went and was told that the waterpark was closed due to not enough staff and the pool hadnt been open all summer nothing like what the pictures show the whole place smells like idk what
Stayed 2 nights in Aug 2024

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach
Terrible service. Bathroom light never fixed. Broken security lock that hotel refused to fix. Needed to get an extra bathroom towel. Room key had to be switched 4 times then worked only infrequently. 1 elevator broken. Water park closed. When checking out, found a cockroach in the bathroom. I was refused assistance and information so i contacted the board of health.
Stayed 3 nights in Aug 2024

2/10 Terrible

Ashlie

Disliked: Cleanliness
Over all it was very run down and dingy. Our microwave didn’t work, sheets were stained and found some bugs in the bathroom.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Stayed 1 night in Aug 2024

8/10 Good

Vokhid

Water park is good for kids
Stayed 1 night in Aug 2024

6/10 Okay

jeyro

Stayed 1 night in Aug 2024

2/10 Terrible

boris

Disliked: Cleanliness, property conditions & facilities
Not nice at all… very old. Needs a lot repairers.: I was very unhappy with everything.. not worth the price we paid for .. not at all
Stayed 1 night in Aug 2024

2/10 Terrible

Brenna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The main lobby was very ominous, with absolutely no furniture. Walked down the hall and it smelled like weed, only to have that mix with the extreme musty smell of the room. First thing I did was move a pillow and see a small bug scurry away. Spent an hour at 1am seeing if there were any alternative local rooms. There wasn't, so instead I was treated to roaches in the bathroom, the hot and cold water being switched, unvacuumed and super dusty room with dust bunnies all over the ground, and a room that felt like I was in the third world, with shotty patch work all around the walls and extremely dated everything
Stayed 1 night in Aug 2024

2/10 Terrible

Naomi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken door locks, no room safes, unsecure building, smells throughout the building. Rooms not clean elevators out of service. Fitness center out of service. Water park is extra cost and not included in stay. Not much of a water park that would warrant additional charges considering the hotel is so run down and not maintained. The decor is not what they show in the pictures it almost seems as though they have sold all their furnishings in the lobby. A lot of empty space.
Stayed 2 nights in Aug 2024